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Workshop Objective

A one day introductory session for those thinking of or moving into their first  management role. This programme focuses on the key skills that supervisors need including decision making, leadership, structuring and organising yourself and the work of others, delegation and  dealing with difficult behaviour.

This one day workshop will provide delegates with a knowledge of the prime role of the first line supervisor and key skills to help make this a success. Delegates will learn about leadership and getting the job done as well as about improving their operational skills including delegating.

Who should attend

This workshop is suitable for any staff member who has a supervisory role or who is planning to develop in this area including:

  • Senior receptionists
  • Front office supervisors
  • Assistant and deputy managers

Max Participants: 6

Registration is currently closed.