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UID:54915-1779442200-1779453000@avonlmc.co.uk
SUMMARY:Mental Health Conversations / Previous - Supporting People in a Mental Health Crisis on the Phone (Virtual)
DESCRIPTION:Number of Capacity: 16 \n  \nCourse Content: \nThis course equips GP receptionists\, administrators and telephone staff to understand mental health crises so they can respond with compassion\, empathy and clear boundaries. It builds confidence and skills to offer calm emotional support\, provide effective mental health crisis support in primary care settings\, follow escalation pathways and signpost to specialist mental health services. \nThe course is delivered by an experienced trainer who is a qualified mental health first aider\, who will ensure the psychological safety of all who attend the course. \n  \nExpected Outcome: \n\nRecognise signs of emotional and mental health crisis in general practice patients.\nRespond safely and compassionately using CALM strategies during a mental health crisis.\nUse supportive\, trauma-informed language with patients in distress on the phone and in person.\nFollow clear escalation pathways for patients in mental health crisis in GP surgeries.\nSignpost patients appropriately to NHS and community mental health crisis support services.\nUnderstand professional boundaries between reception support and specialist mental health care.\nProtect and prioritise your own wellbeing when supporting patients in emotional crisis.
URL:https://avonlmc.co.uk/event/mental-health-conversations-previous-supporting-people-in-a-mental-health-crisis-on-the-phone-virtual/
CATEGORIES:Administration Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2026/01/599942010_1429156225887263_5947634292557267390_n.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
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