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DTSTART;TZID=Europe/London:20260520T093000
DTEND;TZID=Europe/London:20260520T163000
DTSTAMP:20260615T112824
CREATED:20260216T093227Z
LAST-MODIFIED:20260401T143135Z
UID:53377-1779269400-1779294600@avonlmc.co.uk
SUMMARY:Dealing With Challenging People (Virtual)
DESCRIPTION:Number of Capacity: 15 \n  \nWorking in a GP practice or healthcare setting can mean managing difficult interactions with patients\, relatives\, or even colleagues — often in high-pressure situations. This practical workshop equips staff with the awareness and tools to handle challenging behaviour calmly and professionally. \nParticipants will explore what might be driving the behaviour\, assess risk and make appropriate decisions\, and recognise their own emotional triggers and responses. They’ll learn practical communication techniques to defuse tension\, set boundaries\, and achieve effective outcomes for everyone involved. The session concludes with reflection and action planning to support confident application in daily practice.
URL:https://avonlmc.co.uk/event/dealing-with-challenging-people-virtual-2/
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/deal-with-difficult-people-bossy-manager-or-trouble-employee-tough-or-complicated-colleague-confusion-or-conflict-concept-frustrated-business-people-dealing-with-difficult-.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260511T130000
DTEND;TZID=Europe/London:20260511T160000
DTSTAMP:20260615T112824
CREATED:20260216T092823Z
LAST-MODIFIED:20260507T114858Z
UID:53494-1778504400-1778515200@avonlmc.co.uk
SUMMARY:Practice Issues (F2F)
DESCRIPTION:Number of Capacity: Postponed
URL:https://avonlmc.co.uk/event/practice-issues-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2026/02/Scope_Of_Practice_Issues.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260511T093000
DTEND;TZID=Europe/London:20260511T123000
DTSTAMP:20260615T112824
CREATED:20260216T092744Z
LAST-MODIFIED:20260508T074358Z
UID:53492-1778491800-1778502600@avonlmc.co.uk
SUMMARY:HR Best Practice – CQC (F2F)
DESCRIPTION:Number of capacity: 15 \nA new programme this quarter. This course will look at key HR considerations for the CQC. We will focus on robust recruitment and vetting processes as well as the importance of inductions. Workforce planning and skills development will also be explored\, as well as ensuring appropriate supervision and appraisal processes are in place. We will also cover the necessary policies and safeguards that are expected as well as governance around colleague files and audits. We hope this course will support your practice’s compliance with CQC and would welcome all people leaders to this workshop.  \n 
URL:https://avonlmc.co.uk/event/support-cqc-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2026/02/20220426-website-upgrade-image.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260506T093000
DTEND;TZID=Europe/London:20260506T123000
DTSTAMP:20260615T112824
CREATED:20260216T092232Z
LAST-MODIFIED:20260401T142828Z
UID:53490-1778059800-1778070600@avonlmc.co.uk
SUMMARY:Fire Marshall (F2F)
DESCRIPTION:Number of Capacity: 12\n  \nOur Fire Marshal course provides essential knowledge to help you confidently carry out your duties\, whether your learning the role for the first time or refreshing your existing fire safety skills. The course is fully aligned to the core skills training framework for NHS Trusts in England. Our trainers have decades of fire safety experience and provide a trading environment that is relaxed but very informative. \nWhat the course covers:\n\nLegislation\nThe basic chemistry of fire and its differing classes\nFirefighting procedures\nCauses of fires and their prevention\nEmergency lighting\nFixed firefighting installations\nEvacuation assembly point and fire drills\nFire alarms\nFire hazards\nRoutine fire safety inspections and maintaining a fire log\nRisk assessment awareness\nExtinguisher recognition and use (theory and practical)\n\nThis course complies with the Regulatory Reform (Fire Safety) Order 2005.
URL:https://avonlmc.co.uk/event/fire-marshall-f2f-4/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/thumb_1393_960_480_0_0_crop.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260429T123000
DTEND;TZID=Europe/London:20260429T150000
DTSTAMP:20260615T112824
CREATED:20260220T145846Z
LAST-MODIFIED:20260420T081107Z
UID:54107-1777465800-1777474800@avonlmc.co.uk
SUMMARY:DPO Programme - Module 5 (Virtual)
DESCRIPTION:Number of capacity: 15 \n  \nSummary \nThis applied workshop guides delegates through the lifecycle of a Data Protection Impact Assessment (DPIA)\, focusing on defensible risk reasoning and mitigation discipline.  \nIt uses a structured case study to embed the requirements of Articles 35–36 into GP governance practice.  \nA 2.5-hour DPIA workshop covering:  \n\nDPIA trigger test (high-risk processing) \nProcessing description and data flow mapping \nNecessity and proportionality analysis \nRisk identification and structured scoring \nMitigation design and documentation \nDPO consultation recording \nResidual risk acceptance \nGovernance sign-off model \n\nMapped to NHS DSPT Standards 1–3.  \nCourse Content \n\nDetermining when a DPIA is legally required\nRisk identification and structured scoring model \nDesigning specific mitigation strategies \nRecording DPO advice and residual risk\nEmbedding DPIA into project lifecycle governance \n\nExpected Outcome \n\nConduct a legally defensible DPIA\nApply necessity and proportionality rigorously\nIntegrate DPIA governance into operational decision-making
URL:https://avonlmc.co.uk/event/dpo-programme-module-5-virtual/
CATEGORIES:All Practice Staff
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260429T090000
DTEND;TZID=Europe/London:20260429T120000
DTSTAMP:20260615T112824
CREATED:20260220T145735Z
LAST-MODIFIED:20260420T081432Z
UID:54105-1777453200-1777464000@avonlmc.co.uk
SUMMARY:DPO Programme - Module 4 (Virtual)
DESCRIPTION:Number of capacity: 15 \n  \nSummary \nThis session integrates operational data protection mechanics into board-level assurance and strategic governance.  \nIt focuses on Article 30 Records of Processing (ROPA)\, DPO obligations\, documentation architecture\, and compliance maturity modelling.  \nA 3-hour strategic governance session covering:  \n\nROPA completeness and audit utility \nProcessor listing discipline \nDPO independence requirements \nCaldicott Guardian interface \nGovernance documentation hierarchy \nTraining assurance evidence \nCompliance maturity levels (1–4) \nBoard reporting structure \nIntegrated governance dashboard model \n\nMapped to NHS DSPT Standards 1–3.  \nCourse Content \n\nArticle 30 ROPA architecture and audit readiness\nDPO governance and independence\nDocumentation and asset ownership mapping\nCompliance maturity assessment\nAnnual assurance cycle design \n\nExpected Outcome \n\nMaintain an audit-ready ROPA\nDemonstrate DPO structural independence\nArticulate governance maturity at board level
URL:https://avonlmc.co.uk/event/dpo-programme-module-4-virtual/
CATEGORIES:All Practice Staff
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260422T090000
DTEND;TZID=Europe/London:20260422T120000
DTSTAMP:20260615T112824
CREATED:20260220T145627Z
LAST-MODIFIED:20260420T081827Z
UID:54103-1776848400-1776859200@avonlmc.co.uk
SUMMARY:DPO Programme - Module 3 (Virtual)
DESCRIPTION:Number of capacity: 15 \n  \nSummary \nThis module examines breach governance under Articles 32–34 UK GDPR from a defensibility and regulatory reasoning perspective.  \nIt focuses on risk-to-rights assessment\, notification thresholds\, documentation architecture\, and board-level oversight.  \nA 3-hour governance session covering:  \n\nLegal definition of personal data breach \nRisk to rights and freedoms assessment model \n72-hour ICO notification threshold \nArticle 32 proportionality \nPatient notification test (Article 34) \nInsider misuse and supply chain exposure \nMitigation as regulatory credit \nBreach documentation architecture \nGovernance oversight model \n\nMapped to NHS DSPT Standards 1–3.  \nCourse Content \n\nBreach identification and classification \nRisk scoring and reportability decisions \nICO notification and patient communication \nMitigation and documentation defensibility \nBreach governance structure for GP practices \n\nExpected Outcome \n\nConduct structured breach risk assessments\nDetermine ICO notification thresholds confidently \nMaintain defensible breach documentation and escalation logs
URL:https://avonlmc.co.uk/event/dpo-programme-module-3-virtual/
CATEGORIES:All Practice Staff
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260415T090000
DTEND;TZID=Europe/London:20260415T120000
DTSTAMP:20260615T112824
CREATED:20260220T145517Z
LAST-MODIFIED:20260420T090123Z
UID:54101-1776243600-1776254400@avonlmc.co.uk
SUMMARY:DPO Programme - Module 2 (Virtual)
DESCRIPTION:Number of capacity: 15 \n  \nSummary \nThis operational workshop provides a structured governance model for handling Subject Access Requests (SARs) and related data subject rights within General Practice.  \nIt is workflow-driven\, defensibility-focused\, and designed to reduce ICO escalation risk.  \nA 3-hour SAR lifecycle workshop covering:  \n\nValid SAR recognition and statutory clock start \nOne-month deadline discipline \nIdentity verification proportionality \nRecord search and extraction scope \nRedaction governance and documentation \nClinical harm exemption \nRectification vs annotation \nRefusal defensibility \nICO escalation pathway \nSAR governance model for GP practice \n\nMapped to NHS DSPT Standards 1–3.  \nCourse Content \n\nSAR validity and statutory timing \nSearch scope and extraction governance\nRedaction and exemption decision-making \nLitigation interface and escalation management \nSAR logging architecture and oversight model\n\nExpected Outcome \n\nOperate a compliant and defensible SAR workflow \nApply exemptions proportionately and lawfully\nMaintain SAR documentation capable of regulatory scrutiny 
URL:https://avonlmc.co.uk/event/dpo-programme-module-2-virtual/
CATEGORIES:All Practice Staff
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260408T123000
DTEND;TZID=Europe/London:20260408T150000
DTSTAMP:20260615T112824
CREATED:20260220T145341Z
LAST-MODIFIED:20260425T152140Z
UID:54099-1775651400-1775660400@avonlmc.co.uk
SUMMARY:DPO Programme - Module 1 (Virtual)
DESCRIPTION:Number of capacity: 15 \n  \nSummary \nThis focused online session establishes the legal and structural foundations of data controllership within a GP partnership. It examines Articles 4\, 5\, 6\, 9 and 24 UK GDPR and concentrates on partner-level accountability\, liability exposure and governance architecture.  \nThe emphasis is on evidential readiness — what a GP practice must be able to demonstrate under regulatory scrutiny.  \nA 2.5-hour doctrine-led governance session covering:  \n\nWho is legally the Data Controller in a GP partnership \nJoint controllership risk within PCN arrangements \nPublic task vs consent discipline \nSpecial category safeguards and APD requirements \nAccountability under Article 5(2) \nGovernance documentation architecture \nEnforcement reasoning and fine logic \n\nMapped to NHS DSPT Standards 1–3  \nCourse Content \n\nControllership in partnership structures \nLawful basis of discipline in primary care \nSpecial category safeguards and policy requirements \nAccountability and evidential burden \nGovernance reform blueprint for GP practices \n\nExpected Outcome \n\nDefine the legal responsibilities of a GP data controller \nDistinguish lawful basis misuse (consent vs public task) \nIdentify structural governance gaps within their practice 
URL:https://avonlmc.co.uk/event/dpo-programme-module-1-virtual/
CATEGORIES:All Practice Staff
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260311T093000
DTEND;TZID=Europe/London:20260311T123000
DTSTAMP:20260615T112824
CREATED:20251114T162017Z
LAST-MODIFIED:20251114T162923Z
UID:50854-1773221400-1773232200@avonlmc.co.uk
SUMMARY:Fire Marshall (F2F)
DESCRIPTION:Book Now\n  \nNumber of Capacity: 12 \n  \nOur Fire Marshal course provides essential knowledge to help you confidently carry out your duties\, whether your learning the role for the first time or refreshing your existing fire safety skills. The course is fully aligned to the core skills training framework for NHS Trusts in England. Our trainers have decades of fire safety experience and provide a trading environment that is relaxed but very informative. \nWhat the course covers:\n\nLegislation\nThe basic chemistry of fire and its differing classes\nFirefighting procedures\nCauses of fires and their prevention\nEmergency lighting\nFixed firefighting installations\nEvacuation assembly point and fire drills\nFire alarms\nFire hazards\nRoutine fire safety inspections and maintaining a fire log\nRisk assessment awareness\nExtinguisher recognition and use (theory and practical)\n\nThis course complies with the Regulatory Reform (Fire Safety) Order 2005.
URL:https://avonlmc.co.uk/event/fire-marshall-f2f-3/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/thumb_1393_960_480_0_0_crop.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260224T093000
DTEND;TZID=Europe/London:20260224T163000
DTSTAMP:20260615T112824
CREATED:20251114T162017Z
LAST-MODIFIED:20251114T163354Z
UID:50850-1771925400-1771950600@avonlmc.co.uk
SUMMARY:Dealing With Challenging People (Virtual)
DESCRIPTION:Number of Capacity: 15 \n  \nWorking in a GP practice or healthcare setting can mean managing difficult interactions with patients\, relatives\, or even colleagues — often in high-pressure situations. This practical workshop equips staff with the awareness and tools to handle challenging behaviour calmly and professionally. \nParticipants will explore what might be driving the behaviour\, assess risk and make appropriate decisions\, and recognise their own emotional triggers and responses. They’ll learn practical communication techniques to defuse tension\, set boundaries\, and achieve effective outcomes for everyone involved. The session concludes with reflection and action planning to support confident application in daily practice.
URL:https://avonlmc.co.uk/event/dealing-with-challenging-people-virtual/
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/deal-with-difficult-people-bossy-manager-or-trouble-employee-tough-or-complicated-colleague-confusion-or-conflict-concept-frustrated-business-people-dealing-with-difficult-.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260205T093000
DTEND;TZID=Europe/London:20260205T123000
DTSTAMP:20260615T112824
CREATED:20251120T103726Z
LAST-MODIFIED:20251120T103726Z
UID:51493-1770283800-1770294600@avonlmc.co.uk
SUMMARY:Learning Disability (Virtual)
DESCRIPTION:Number of Capacity: 20 \n  \nThis learning disability training course aims to build learners awareness and understanding of learning disabilities.  The course will assist learners in understanding what it means to have a learning disability and help guide them on ways of supporting individuals with learning disabilities.
URL:https://avonlmc.co.uk/event/learning-disability-virtual/
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/png:https://avonlmc.co.uk/wp-content/uploads/2025/11/learning-Disability.png
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260129T093000
DTEND;TZID=Europe/London:20260129T123000
DTSTAMP:20260615T112824
CREATED:20251211T104644Z
LAST-MODIFIED:20251211T105440Z
UID:52008-1769679000-1769689800@avonlmc.co.uk
SUMMARY:Medical Terminology Basics (Virtual)
DESCRIPTION:Number of Capacity: 15 \n  \nAims\n\nBuilding your confidence – not panicking when you see complex words\nHow medical terms are formed\nUnderstand the key suffixes for common illnesses\, operations and diagnoses\nUnderstand the main prefixes that explain the stages of illness\nDevelop your knowledge of the key terms that describe different parts of the body\nKey terminology shorthand frequently used in primary care\nUnlike other courses\, the content on this programme is designed to accelerate the learning of the delegates by focusing their learning on essential knowledge only.\n\n\n  \nDetailed Overview\nWelcome to Striding Edge Consultancy\, your expert partner in online introduction to medical terminology basics for non-clinicians. Unlock the language of healthcare with our engaging\, entertaining and interactive training program. \nWhy Choose Striding Edge for your Medical Terminology Basics? \nAt Striding Edge Consultancy\, we understand the unique needs of non-clinical professionals seeking to enhance their medical vocabulary. Our courses are meticulously designed to bridge the gap between medical jargon and accessible learning\, empowering you to confidently navigate the healthcare landscape.  Our tutor teaches medical terminology without jargon so that people of all levels of ability and confidence can get started in understanding the language of medicine. \nKey Features of Our Online Medical Terminology Training: \n\nTailored Medical Terminology Basics for Non-Clinicians in General Practice:\n\nOur courses are specifically crafted for non-clinically trained\, ensuring relevance and practicality in every workshop.\n\n\nComprehensive Curriculum:\n\nThis foundation course into medical terminology uses our well-structured curriculum covering essential body parts\, illnesses\, common medical procedures\, and diagnostic concepts\, enabling you to do your job more confidently  More details in our Aims listed below.\n\n\nEngaging Learning Experience:\n\nExperience interactive and engaging learning workshops that cater to various learning styles\, making the complex world of medical terminology accessible to everyone.  The medical terminology modules are specifically designed for people who are both experienced and also those who want to begin building their knowledge.\n\n\nExpert Instructors:\n\nLearn from engaging and entertaining trainers who bring relevance and interactivity to the workshop\, and who are dedicated to maximising your knowledge and enjoyment in learning.\n\n\n\nBenefits of our Introduction to Medical Terminology course: \n\nEnhanced Communication:\n\nUnderstand the information that is found on referrals\, discharge summaries and used in clinical conversations\n\n\nCareer Choices:\n\nIncrease your options in other careers such as GP assistant and nursing associate\, health care assistant\, medical secretary\, clinical coder and note summariser.\n\n\nImproved Understanding of medical terms for secretarial support\, coding and summarising:\n\nOur Medical Terminology course will ensure that if you need to code or summarise clinical information\, you will have the foundation you need.
URL:https://avonlmc.co.uk/event/medical-terminology-basics-virtual/
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/12/Medical-Terminology-Training.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251216T093000
DTEND;TZID=Europe/London:20251216T123000
DTSTAMP:20260615T112824
CREATED:20251013T130805Z
LAST-MODIFIED:20251105T133037Z
UID:50293-1765877400-1765888200@avonlmc.co.uk
SUMMARY:Fire Marshall (F2F)
DESCRIPTION:Book Now\n  \nNumber of Capacity: 12 \n  \nOur Fire Marshal course provides essential knowledge to help you confidently carry out your duties\, whether your learning the role for the first time or refreshing your existing fire safety skills. The course is fully aligned to the core skills training framework for NHS Trusts in England. Our trainers have decades of fire safety experience and provide a trading environment that is relaxed but very informative. \nWhat the course covers:\n\nLegislation\nThe basic chemistry of fire and its differing classes\nFirefighting procedures\nCauses of fires and their prevention\nEmergency lighting\nFixed firefighting installations\nEvacuation assembly point and fire drills\nFire alarms\nFire hazards\nRoutine fire safety inspections and maintaining a fire log\nRisk assessment awareness\nExtinguisher recognition and use (theory and practical)\n\nThis course complies with the Regulatory Reform (Fire Safety) Order 2005.
URL:https://avonlmc.co.uk/event/fire-marshall-f2f-2/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/thumb_1393_960_480_0_0_crop.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251210T093000
DTEND;TZID=Europe/London:20251210T123000
DTSTAMP:20260615T112824
CREATED:20251006T094506Z
LAST-MODIFIED:20251017T083159Z
UID:49979-1765359000-1765369800@avonlmc.co.uk
SUMMARY:Fire Marshall (F2F)
DESCRIPTION:Number of Capacity: 12 \nOur Fire Marshal course provides essential knowledge to help you confidently carry out your duties\, whether your learning the role for the first time or refreshing your existing fire safety skills. The course is fully aligned to the core skills training framework for NHS Trusts in England. Our trainers have decades of fire safety experience and provide a trading environment that is relaxed but very informative. \nWhat the course covers:\n\nLegislation\nThe basic chemistry of fire and its differing classes\nFirefighting procedures\nCauses of fires and their prevention\nEmergency lighting\nFixed firefighting installations\nEvacuation assembly point and fire drills\nFire alarms\nFire hazards\nRoutine fire safety inspections and maintaining a fire log\nRisk assessment awareness\nExtinguisher recognition and use (theory and practical)\n\nThis course complies with the Regulatory Reform (Fire Safety) Order 2005.
URL:https://avonlmc.co.uk/event/fire-marshall-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/thumb_1393_960_480_0_0_crop.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251121T093000
DTEND;TZID=Europe/London:20251121T163000
DTSTAMP:20260615T112824
CREATED:20251009T094759Z
LAST-MODIFIED:20251017T082932Z
UID:50180-1763717400-1763742600@avonlmc.co.uk
SUMMARY:Dealing With Challenging People (Virtual)
DESCRIPTION:Number of Capacity: 15 \n  \nWorking in a GP practice or healthcare setting can mean managing difficult interactions with patients\, relatives\, or even colleagues — often in high-pressure situations. This practical workshop equips staff with the awareness and tools to handle challenging behaviour calmly and professionally. \nParticipants will explore what might be driving the behaviour\, assess risk and make appropriate decisions\, and recognise their own emotional triggers and responses. They’ll learn practical communication techniques to defuse tension\, set boundaries\, and achieve effective outcomes for everyone involved. The session concludes with reflection and action planning to support confident application in daily practice.
URL:https://avonlmc.co.uk/event/dealing-with-challenging-people-f2f/
CATEGORIES:All Practice Staff
ATTACH;FMTTYPE=image/jpeg:https://avonlmc.co.uk/wp-content/uploads/2025/10/deal-with-difficult-people-bossy-manager-or-trouble-employee-tough-or-complicated-colleague-confusion-or-conflict-concept-frustrated-business-people-dealing-with-difficult-.jpg
ORGANIZER;CN="ALMC Learning Hub":MAILTO:almclearninghub@almc.co.uk
END:VEVENT
END:VCALENDAR