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X-WR-CALDESC:Events for Avon LMC
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270107T093000
DTEND;TZID=Europe/London:20270107T160000
DTSTAMP:20260923T105228Z
CREATED:20260911T093815Z
LAST-MODIFIED:20260923T105228Z
UID:59014-1799314200-1799337600@avonlmc.co.uk
SUMMARY:New to Management - Operations Management (F2F)
DESCRIPTION:Maximum Capacity: 15 \n  \n  \nSummary: \nThis practical course develops the operational management skills required to coordinate the day-to-day running of a busy general practice.  \nDelegates will explore how demand\, workforce capacity\, appointments\, administrative processes and competing priorities interact\, and how managers can use systems\, data and structured problem-solving to maintain effective practice operations.  \nThe course moves beyond simply responding to daily pressures and introduces delegates to practical approaches for identifying operational problems\, improving workflows\, allocating resources and maintaining service continuity when things do not go to plan \n  \nCourse content: \n\nManaging demand\, capacity and workload across clinical and non-clinical practice teams\nAppointment systems\, patient access\, workflow management and effective use of practice resources\nProcess mapping\, identifying inefficiency and improving administrative and operational processes\nOperational performance\, using data and KPIs to identify pressures\, variation and opportunities for improvement\nBusiness continuity\, operational risk\, prioritisation and responding effectively to disruption and competing demands\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAssess operational pressures and make informed decisions about capacity\, workload\, workflow and resource allocation\nUse practice information and simple improvement techniques to identify inefficiencies and improve operational processes\nPrioritise and respond effectively to operational risks\, service disruption and competing demands while maintaining safe and effective services
URL:https://avonlmc.co.uk/event/new-to-management-operations-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270112T093000
DTEND;TZID=Europe/London:20270112T160000
DTSTAMP:20261012T103710Z
CREATED:20260910T081526Z
LAST-MODIFIED:20261012T103710Z
UID:59047-1799746200-1799769600@avonlmc.co.uk
SUMMARY:Leadership - Leading Others (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module moves the programme from self-leadership to the practical challenge of leading individuals and teams.  \nDelegates explore what defines a team\, what motivates people and the conditions required for sustained high performance. They consider common team dysfunctions and how leaders can establish greater clarity\, accountability\, trust and constructive challenge.  \nThe extended module provides substantial practical development around difficult conversations\, feedback and conflict resolution. Delegates practise approaches using realistic healthcare leadership scenarios\, enabling them to build confidence in addressing performance\, behavioural and relationship issues rather than allowing problems to escalate.  \nCourse content: \n\nDefine effective teams and explore relevant motivation theories and their practical implications for leadership\nDetermine the characteristics and behaviours associated with high performance\, including purpose\, trust\, clarity\, accountability and collective responsibility\nRecognise common team dysfunctions and develop leadership interventions for rebuilding trust\, improving accountability and strengthening team relationships\nDevelop structured approaches for preparing for and conducting difficult conversations and delivering clear\, specific and constructive feedback\nUnderstand different sources and responses to conflict and apply practical conflict-resolution techniques to workplace situations\n\nOn completion of this course delegates will be able to (expected outcome): \n\nApply leadership and motivation principles to create the conditions required for effective and high-performing teams\nRecognise and respond appropriately to team dysfunction\, performance concerns and emerging conflict\nConduct difficult conversations and provide constructive feedback with greater confidence\, clarity and compassion\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-leading-others-f2f-tbc/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T090000
DTEND;TZID=Europe/London:20270113T120000
DTSTAMP:20260923T105506Z
CREATED:20260910T082714Z
LAST-MODIFIED:20260923T105506Z
UID:59049-1799830800-1799841600@avonlmc.co.uk
SUMMARY:Leadership - Leader as Coach (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical module develops coaching as a core leadership capability and encourages delegates to move away from automatically solving problems for others towards developing capability\, ownership and independent thinking within their teams. \nDelegates explore the distinction between coaching and mentoring before learning a structured coaching approach using the GROW model. Particular emphasis is placed on attentive listening\, powerful questioning\, goal setting and feedback \nThrough repeated coaching practice\, delegates develop the confidence to use coaching techniques within everyday leadership conversations. \nCourse content: \n\nExplore the principles and benefits of coaching leadership and identify when coaching is – and is not – an appropriate intervention\nUnderstand the differences between coaching\, mentoring\, advising\, directing and managing and determine when each approach is appropriate\nApply Goal\, Reality\, Options and Will/Way Forward to structure effective development conversations\nDevelop attentive listening\, observations\, purposeful silence and powerful questioning techniques\nUse effective goal-setting and feedback approaches to translate coaching conversations into clear commitments and action\n\nOn completion of this course delegates will be able to (expected outcome): \n\nDistinguish between coaching\, mentoring\, advising and directing and select an appropriate approach for different leadership situations\nConduct structured coaching conversations using the GROW model\, attentive listening and powerful questioning\nSupport colleagues to establish meaningful goals\, identify their own solutions and take greater ownership of their development\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-leader-as-coach-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T130000
DTEND;TZID=Europe/London:20270113T160000
DTSTAMP:20260910T144936Z
CREATED:20260910T144936Z
LAST-MODIFIED:20260910T144936Z
UID:59016-1799845200-1799856000@avonlmc.co.uk
SUMMARY:New to Management - Practice Finance (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis introductory course provides new and aspiring Practice Managers with a practical understanding of how money flows through general practice and the manager’s role in supporting effective financial management.  \nDelegates will explore the principal sources of practice income\, common areas of expenditure and the financial information Practice Managers are likely to encounter. The course is designed to build financial confidence rather than accountancy expertise\, helping delegates understand the questions they should ask and recognise when financial information requires further investigation.  \nPractical examples will demonstrate how everyday operational and workforce decisions affect practice finances and why effective financial oversight is an important part of sustainable practice management.  \n  \nCourse content: \n\nHow general practice is funded\, including core contractual income and key additional income streams\nUnderstanding common practice expenditure\, workforce costs and the relationship between income\, costs and sustainability\nReading and interpreting budgets\, management information and basic financial reports\nBudget monitoring\, variance\, cash flow awareness and identifying emerging financial pressures\nThe Practice Manager’s role in financial controls\, forecasting\, decision-making and supporting effective financial governance\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDescribe the principal sources of general practice income and expenditure and understand how operational decisions can affect practice finances\nInterpret basic financial information\, identify significant variances or emerging concerns and ask appropriate questions\nContribute more confidently to budgeting\, financial monitoring and day-to-day financial decision-making within their practice
URL:https://avonlmc.co.uk/event/new-to-management-practice-finance-virtual/
LOCATION:Bristol
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270120T140000
DTEND;TZID=Europe/London:20270120T170000
DTSTAMP:20260911T111530Z
CREATED:20260910T132241Z
LAST-MODIFIED:20260911T111530Z
UID:59051-1800453600-1800464400@avonlmc.co.uk
SUMMARY:Project Management - Risks\, Issues and Assurance (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module develops delegates’ ability to identify and manage the uncertainty that accompanies project delivery within General Practice.  \nDelegates explore the important distinction between risks\, issues\, assumptions and dependencies and learn how each should be recorded\, monitored\, managed and escalated.  \nThe session moves beyond simply maintaining a risk register to consider effective risk ownership\, mitigation\, contingency planning\, project assurance and escalation. Particular attention is given to recognising when emerging project concerns require intervention or escalation to sponsors\, Partners or wider governance structures.  \n  \nCourse content: \n\nDistinguish between risks\, issues\, assumptions and dependencies and understand their implications for successful project delivery\nDevelop clear risk statements\, assess likelihood and impact\, identify controls and determine appropriate risk ownership\nApply mitigation\, contingency and issue-management approaches and maintain an effective RAID log throughout the project lifecycle\nEstablish appropriate escalation thresholds and consider when project concerns should be managed locally or escalated to sponsors\, Partners\, PCNs or organisational governance structures\nUse project health checks\, decision logs\, status reporting and assurance questions to determine whether a project remains deliverable\, controlled and aligned with its intended objectives\n\n  \n  \nOn completion of this course delegates will be able to (expected outcome): \n\nIdentify and differentiate project risks\, issues\, assumptions and dependencies and assess their potential effect on delivery\nApply proportionate controls\, mitigation\, contingency and escalation arrangements to manage project uncertainty effectively\nRAID\, assurance and project health information to provide appropriate oversight and support informed project decision-making
URL:https://avonlmc.co.uk/event/project-management-risks-issues-and-assurance-virtual/
LOCATION:Bristol
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270121T093000
DTEND;TZID=Europe/London:20270121T163000
DTSTAMP:20260923T105720Z
CREATED:20260903T105226Z
LAST-MODIFIED:20260923T105720Z
UID:58836-1800523800-1800549000@avonlmc.co.uk
SUMMARY:Quality Improvement & Leading Safe Clinical Services (Virtual)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nQuality Improvement: \nThis practical module equips clinical leaders with structured approaches to driving meaningful improvement in patient care. \nDelegates will be introduced to the principles of Quality Improvement and improvement science\, including PDSA cycles\, Root Cause Analysis and measurement for improvement. The session explores how data and team engagement can be used to lead successful improvement projects and sustain positive changes within services. \nCourse content: \n\nPrinciples of Quality improvement and improvement science\nUsing PDSA cycles and Root Cause analysis\nMeasurement for improvement and effective use of data\nEngaging teams in improvement activity\nSustaining improvements and sharing learning\n\nOn completion of this course delegates will be able to (expected outcome) \n\nApply structured Quality improvement approaches to service development\nUse improvement tools\, measurement and data to inform and evaluate change\nEngage teams in implementing\, sustaining and sharing meaningful improvement in patient care\n\nLeading Safe Clinical Services: \nThis practical module equips nurse leaders with structured approaches to driving meaningful improvement in patient care. \nDelegates will be introduced to the principles of Quality Improvement and improvement science\, including PDSA cycles\, Root Cause Analysis and measurement for improvement. The session explores how data and team engagement can be used to lead successful improvement projects and sustain positive changes within services. \nCourse content: \n\nCreating and maintaining a positive patient safety culture\nClinical supervision\, safe staffing and effective escalation\nHuman factors and their impact on patient safety\nLearning from incidents and supporting safe clinical decision-making\nLeading multidisciplinary teams to deliver consistently high-quality care\n\nOn completion of this course delegates will be able to (expected outcome): \n\nLead and promote positive patient safety culture within their service\nApply effective supervision\, escalation and learning processes to strengthen clinical safety\nLead multidisciplinary teams to support safe\, consistent and high-quality patient care\n\n  \n 
URL:https://avonlmc.co.uk/event/quality-improvement-leading-safe-clinical-services/
LOCATION:Bristol
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270122T093000
DTEND;TZID=Europe/London:20270122T160000
DTSTAMP:20260911T093032Z
CREATED:20260911T093032Z
LAST-MODIFIED:20260911T093032Z
UID:59018-1800610200-1800633600@avonlmc.co.uk
SUMMARY:New to Management - CQC and Governance Masterclass (Non-Clinical) (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical masterclass develops the knowledge and confidence required by Practice Managers and other non-clinical managers to establish\, maintain and evidence effective governance within general practice.  \nDelegates will explore what good governance looks like in everyday practice\, how regulatory requirements translate into management systems and how practices can demonstrate that policies\, risks\, incidents\, complaints and improvement activity are actively managed rather than simply documented.  \nThe course will connect CQC requirements with everyday management responsibilities\, enabling delegates to identify governance gaps\, strengthen assurance arrangements and approach regulatory scrutiny with greater confidence \n  \nCourse content: \n\nUnderstanding CQC regulation and the responsibilities of non-clinical managers in maintaining safe\, effective and well-led services\nLeading effective governance systems\, including policies\, responsibilities\, oversight\, assurance and evidence\nRIS\, significant events\, complaints\, safeguarding and learning from incidents\nMonitoring compliance\,  maintaining evidence and identifying gaps before they become regulatory concerns\nCQC readiness\, demonstrating good governance and responding effectively to regulatory scrutiny\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nExplain how CQC requirements translate into everyday governance responsibilities and management systems within general practice\nReview their practice’s governance arrangements\, identify gaps or areas of risk and implement appropriate improvements\nOrganise and demonstrate evidence of effective governance and approach CQC assessment or regulatory scrutiny with greater confidence\n\n 
URL:https://avonlmc.co.uk/event/new-to-management-cqc-and-governance-masterclass-non-clinical-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270126T090000
DTEND;TZID=Europe/London:20270126T120000
DTSTAMP:20261012T104041Z
CREATED:20260910T094125Z
LAST-MODIFIED:20261012T104041Z
UID:59056-1800954000-1800964800@avonlmc.co.uk
SUMMARY:PCN Management - Leading & Managing in a PCN Environment (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module introduces the distinctive leadership challenges associated with managing within a Primary Care Network and establishes the foundations for the wider PCN Management & Leadership Development Programme.  \nDelegates explore the position of the PCN Manager within an increasingly complex primary care system and consider how leadership differs when working across multiple autonomous practices\, professional groups and partner organisations. Particular attention is given to role clarity\, accountability\, organisational boundaries and the relationship between formal authority and influence.  \nThe session examines how PCN Managers can build credibility\, establish effective relationships with Clinical Directors\, practices and wider system partners\, and provide leadership where responsibility may exceed direct organisational authority. Delegates are encouraged to reflect on their current role and identify practical opportunities to strengthen their leadership contribution within their own PCN.  \n  \nCourse content: \n\nExplore what makes PCN management different from management within an individual practice\, including the complexities created by multiple member practices\, distributed accountability\, shared services and relationships with wider system partners\nDetermine the respective roles of the PCN manager\, Clinical Director\, member practices\, Practice Managers\, PCN workforce and system partners and consider where responsibility\, accountability and influence sit across different PCN activities\nExplore how PCN Managers can lead effectively when they may not have direct hierarchical authority over the individuals or organisations required to deliver PCN priorities\nConsider how professional credibility\, relationships\, communication\, consistency and organisational understanding influence the ability of the PCN Manager to lead across organisational boundaires\nReflect on individual leadership strategies\, challenges and behaviours and identify practical priorities for strengthening the strategic and leadership contribution of the PCN Manager\n\nOn completion of this course delegates will be able to (expected outcome): \n\nExplain the distinctive leadership and management challenges associated with operation across a Primary Care Network\nIdentify roles\, responsibilities\, accountability and influence across key PCN relationships and organisational boundaries\nApply practical leadership approaches that strengthen credibility\, relationships and effectiveness when leading without direct authority
URL:https://avonlmc.co.uk/event/pcn-management-leading-managing-in-a-pcn-environment-f2f-venue-tbc/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T160000
DTSTAMP:20260911T101801Z
CREATED:20260911T101801Z
LAST-MODIFIED:20260911T101801Z
UID:59058-1801042200-1801065600@avonlmc.co.uk
SUMMARY:New to Management - People Management (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis course develops the practical people-management skills required by new and aspiring Practice Managers to lead and support non-clinical teams effectively within general practice.  \nDelegates will explore the manager’s responsibilities across the employee lifecycle\, including recruitment\, induction\, performance\, attendance\, development and difficult conversations. Particular attention will be given to the transition from colleague to manager and establishing clear expectations\, professional boundaries and accountability.  \nThe course also addresses the distinctive challenge of managing upwards within a GP partnership\, helping delegates develop the confidence to communicate effectively with Partners\, present recommendations\, challenge constructively and manage situations where responsibility and authority do not always sit in the same place.  \n  \nCourse content: \n\nThe manager’s role across the employee lifecycle\, including recruitment\, induction\, probation\, development and retention\nSetting expectations\, delegation\, accountability and managing individual and team performance\nManaging attendance\, conduct and capability and approaching difficult conversations confidently and appropriately\nBuilding effective teams\, supporting wellbeing\, managing conflict and developing a positive workplace culture\nManaging upwards: working effectively with GP Partners\, influencing decisions\, presenting recommendations and constructively challenging where required\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nApply effective people-management approaches across the employee lifecycle and respond appropriately to common workforce issues\nHold clearer management conversations\, establish expectations and address performance\, attendance and behavioural concerns with greater confidence\nBuild productive relationships with staff and GP Partners\, using effective communication\, influence and constructive challenge to support good practice management
URL:https://avonlmc.co.uk/event/new-to-management-people-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
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