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DTSTAMP:20260923T105228Z
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UID:59014-1799314200-1799337600@avonlmc.co.uk
SUMMARY:New to Management - Operations Management (F2F)
DESCRIPTION:Maximum Capacity: 15 \n  \n  \nSummary: \nThis practical course develops the operational management skills required to coordinate the day-to-day running of a busy general practice.  \nDelegates will explore how demand\, workforce capacity\, appointments\, administrative processes and competing priorities interact\, and how managers can use systems\, data and structured problem-solving to maintain effective practice operations.  \nThe course moves beyond simply responding to daily pressures and introduces delegates to practical approaches for identifying operational problems\, improving workflows\, allocating resources and maintaining service continuity when things do not go to plan \n  \nCourse content: \n\nManaging demand\, capacity and workload across clinical and non-clinical practice teams\nAppointment systems\, patient access\, workflow management and effective use of practice resources\nProcess mapping\, identifying inefficiency and improving administrative and operational processes\nOperational performance\, using data and KPIs to identify pressures\, variation and opportunities for improvement\nBusiness continuity\, operational risk\, prioritisation and responding effectively to disruption and competing demands\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAssess operational pressures and make informed decisions about capacity\, workload\, workflow and resource allocation\nUse practice information and simple improvement techniques to identify inefficiencies and improve operational processes\nPrioritise and respond effectively to operational risks\, service disruption and competing demands while maintaining safe and effective services
URL:https://avonlmc.co.uk/event/new-to-management-operations-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
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