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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T090000
DTEND;TZID=Europe/London:20261125T130000
DTSTAMP:20260902T101754Z
CREATED:20260812T133710Z
LAST-MODIFIED:20260902T101754Z
UID:58301-1795597200-1795611600@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 3 Workforce Transformation & Role Design (Virtual)
DESCRIPTION:  \n\nNumber of Capacity: 20 \n  \nThis module develops strategic workforce redesign capability\, focusing on role optimisation\, supervision capacity\, and retention planning in the context of rising demand and workforce constraints. \nDelegates will learn how to design workforce models that improve access and sustainability\, optimise ARRS roles at PCN scale\, and evaluate cost and supervision implications to avoid unintended burden. \nCourse Content: \n\nWorkforce transformation principles in General Practice / PCNs\nSkill-mix optimisation and role clarity\nARRS role design at scale and supervision planning\nWorkforce cost inflation and sustainability implications\nRetention strategy beyond pay (culture\, workload\, development)\n\nExpected Outcome: \n\nDraft a workforce redesign option aligned to demand and access pressures\nAssess supervision and operational impacts of new role models\nIdentify workforce risks and mitigation actions (including retention)
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-3-workforce-transformation-role-design-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T133000
DTEND;TZID=Europe/London:20261125T163000
DTSTAMP:20260902T101145Z
CREATED:20260812T134533Z
LAST-MODIFIED:20260902T101145Z
UID:58307-1795613400-1795624200@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 3 Workforce Strategy Basics (Virtual)
DESCRIPTION:Number of Capacity: 20 \nExplores workforce fragility and role optimisation in General Practice. Delegates will map workforce risks and understand ARRS supervision implications. \nCourse Content: \n\nWorkforce fragility in primary care\nRecruitment and retention risks\nARRS roles and supervision burden\nSuccession planning\nWorkforce mapping workshop\n\nExpected Outcome: \n\nMap workforce structure and dependency\nIdentify succession risks\nDevelop stabilising workforce actions
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-3-workforce-strategy-basics-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T093000
DTEND;TZID=Europe/London:20261201T123000
DTSTAMP:20260826T094455Z
CREATED:20260826T094455Z
LAST-MODIFIED:20260826T094455Z
UID:58858-1796117400-1796128200@avonlmc.co.uk
SUMMARY:Clinician to Leader (F2F)
DESCRIPTION:  \nMaximum Capacity: 20 \n\n \n\n\n\nThis module supports nurses making the transition from expert clinician to confident leader. \nDelegates will explore how leadership differs from clinical practice and develop the confidence and practical skills needed to lead others while maintaining professional credibility. The session considers leadership styles\, delegation and accountability\, building trust and balancing operational responsibilities with clinical priorities. \nCourse content: \n\nTransitioning from clinician to confident leader\nDeveloping leadership confidence and understanding leadership styles\nBuilding trust\, credibility and effective working relationships\nDelegation\, accountability and leading others effectively\nBalancing clinical\, operational and leadership priorities\n\n\nOn completion of this course delegates will be able to (expected outcome): \n\nTransition confidently from clinical expertise into a leadership role\nApply appropriate leadership styles while building trust and credibility\nDelegate effectively and balance competing clinical and operational priorities\n\n 
URL:https://avonlmc.co.uk/event/clinician-to-leader-f2f/
LOCATION:Coronation Community Centre\, 8A Park Road\, Bristol\, BS30 8EB
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T130000
DTEND;TZID=Europe/London:20261201T160000
DTSTAMP:20260826T094737Z
CREATED:20260826T094737Z
LAST-MODIFIED:20260826T094737Z
UID:58861-1796130000-1796140800@avonlmc.co.uk
SUMMARY:Leadership Presence & Influence (F2F)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nThis module develops the confidence\, credibility and communication skills nurse leaders need to influence effectively. \nDelegates will explore how effective leaders build influence through relationships rather than authority alone. The session focuses on developing leadership presence\, communicating confidently\, influencing stakeholders and representing teams effectively across multidisciplinary environments. \nCourse content: \n\nDeveloping confident leadership and executive presence\nBuilding personal credibility and professional influence\nCommunicating confidently with colleagues and stakeholders\nLeading meetings and working effectively across multidisciplinary teams\nInfluencing stakeholders and managing upwards\n\nOn completion of this course delegates will be able to (expected outcome): \n\nLead with greater confidence\, presence and professional credibility\nCommunicate effectively and positively influence colleagues and stakeholders\nRepresent their team confidently across meetings and multidisciplinary environments\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-presence-influence-f2f/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T130000
DTSTAMP:20260814T102248Z
CREATED:20260812T134727Z
LAST-MODIFIED:20260814T102248Z
UID:58309-1796205600-1796216400@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 4 Governance & Risk (Virtual)
DESCRIPTION:Number of Capacity: 20 \nDevelops governance literacy and structured risk management. Delegates will construct a risk register and apply risk scoring models. \nCourse Content: \n\nGovernance pillars in General Practice\nEnterprise vs operational risk\nRisk scoring matrix\nEscalation pathways\nCrisis scenario discussion\n\nExpected Outcome: \n\nConstruct a basic risk register\nApply structured risk scoring\nRecognise escalation triggers
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-4-governance-risk-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T133000
DTEND;TZID=Europe/London:20261202T163000
DTSTAMP:20260814T102309Z
CREATED:20260812T134915Z
LAST-MODIFIED:20260814T102309Z
UID:58311-1796218200-1796229000@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 5 Using Data with Confidence (Virtual)
DESCRIPTION:  \nNumber of Capacity: 20 \nBuilds confidence in using data for decision-making. Delegates will interpret trends and design a simple strategic dashboard. \nCourse Content: \n\nAccess and activity metrics\nDemand vs capacity\nKPI alignment\nDashboard design\nData misuse issues\n\nExpected Outcome: \n\nInterpret activity trends\nSelect aligned KPIs\nDesign a one-page dashboard
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-5-using-data-with-confidence-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261208T090000
DTEND;TZID=Europe/London:20261208T120000
DTSTAMP:20260911T111610Z
CREATED:20260910T113011Z
LAST-MODIFIED:20260911T111610Z
UID:59100-1796720400-1796731200@avonlmc.co.uk
SUMMARY:Project Management - Planning and Delivery (Virtual)
DESCRIPTION:  \nMaximum capacity: 20 \n  \n  \nSummary: \nThis practical module develops delegates’ ability to turn a defined project into a realistic and manageable delivery plan.  \nDelegates explore how project objectives and deliverables are broken down into activities\, milestones\, dependencies and responsibilities\, while taking account of the capacity and operational pressures that affect project delivery within General Practice.  \nThe session introduces practical planning and monitoring techniques that enable project managers to maintain oversight\, identify slippage and make informed decisions when circumstances change. Delegates will leave with tools that can be applied to projects ranging from small practice improvements to more complex PCN initiatives.  \n  \nCourse content: \n\nTranslate project objectives and deliverables into manageable workstreams\, activities and tasks using practical work breakdown techniques\nIdentify key milestones\, dependencies and critical activities and determine the most effective sequence for project delivery\nConsider the people\, time\, finance and organisational capacity required to deliver projects alongside the operational demands of General Practice\nUse action trackers\, milestone plans\, RAG reporting and project status reports to maintain oversight of progress and identify emerging slippage\nExplore how project managers should respond when deadlines\, resources or priorities change and how projects can be appropriately re-planned without losing sight of intended outcomes\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nTranslate project objectives into a structured delivery plan with clear activities\, milestones\, dependencies and responsibilities\nApply practical project monitoring techniques to assess progress\, identify slippage and maintain oversight of delivery\nAdapt project plans appropriately when capacity\, timescales\, dependencies or organisational priorities change
URL:https://avonlmc.co.uk/event/project-management-planning-and-delivery-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T090000
DTEND;TZID=Europe/London:20261209T130000
DTSTAMP:20260814T102328Z
CREATED:20260812T135121Z
LAST-MODIFIED:20260814T102328Z
UID:58313-1796806800-1796821200@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 4 Leading Change & Service Redesign (F2F)
DESCRIPTION:Number of Capacity: 20 \nThis module focuses on leading and embedding change in small partnership organisations\, where influence\, engagement\, and resistance management are central to success. \nDelegates will learn how to design and deliver service change using structured change frameworks\, stakeholder engagement approaches\, and practical techniques for managing resistance and sustaining implementation. \nCourse Content: \n\nChange frameworks adapted to General Practice (small organisation lens)\nDiagnosing readiness and change fatigue\nStakeholder mapping and clinical engagement strategies\nManaging resistance and partnership dynamics\nEmbedding change: implementation discipline and benefits tracking\n\nExpected Outcome: \n\nBuild a phased change plan for a service redesign initiative\nApply stakeholder mapping to strengthen engagement and adoption\nUse practical techniques to manage resistance and sustain change
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-4-leading-change-service-redesign-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T133000
DTEND;TZID=Europe/London:20261209T173000
DTSTAMP:20260814T102343Z
CREATED:20260812T135411Z
LAST-MODIFIED:20260814T102343Z
UID:58315-1796823000-1796837400@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 5 Influencing in Complex Systems (F2F)
DESCRIPTION:Number of Capacity: 20 \nThis module develops influence and negotiation capability across Practice–PCN–ICB relationships\, where leaders must operate with political awareness and structured stakeholder engagement. \nDelegates will learn how to map system stakeholders\, prepare negotiation strategies\, conduct challenging conversations\, and influence decisions in complex environments—without damaging relationships or credibility. \nCourse Content: \n\nStakeholder mapping across Practice\, PCN\, and ICB contexts\nInfluence strategies: collaboration\, negotiation\, and credibility\nPreparing for difficult conversations and challenge scenarios\nNegotiation frameworks and “red lines” planning\nSimulation: commissioning/ICB panel-style influence exercise\n\nExpected Outcome: \n\nMap stakeholders and identify influence pathways for a real issue\nPrepare and conduct structured negotiation conversations\nApply techniques for challenging conversations while preserving relationships
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-5-influencing-in-complex-systems-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261214T093000
DTEND;TZID=Europe/London:20261214T163000
DTSTAMP:20260826T094536Z
CREATED:20260826T094536Z
LAST-MODIFIED:20260826T094536Z
UID:58863-1797240600-1797265800@avonlmc.co.uk
SUMMARY:CQC Leadership\, Governance & Risk
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nCQC Leadership \nThis practical module develops nurse leaders’ understanding of their contribution to regulatory compliance and continuous improvement under the CQC framework. \nDelegates will explore CQC expectations and the characteristics of well-led services\, alongside practical approaches to inspection preparation\, evidence gathering\, documentation and staff engagement. The session also considers the leadership role during inspections and how continuous improvement can support services to remain inspection ready every day. \n  \nCourse content: \n\nUnderstanding CQC expectations and well-led characteristics\nPreparing services and teams for inspection\nEvidence gathering and effective documentation\nStaff engagement and leadership during inspections\nDemonstrating and embedding continuous improvement\n\nOn completion of this course delegates will be able to (expected outcome): \n\nUnderstand CQC expectations and their contribution to a well-led service\nPrepare effectively for inspection through appropriate evidence\, documentation and staff engagement\nSupport continuous improvement and provide confident leadership during the inspection process\n\n  \nGovernance & Risk \nThis module develops nurse leaders’ understanding of their responsibilities for creating safe\, accountable clinical services. \nDelegates will explore the principles of clinical governance and effective risk management\, including incident reporting\, risk identification and assessment\, Duty of Candour and learning from events. The session considers how effective leadership contributes to a positive safety culture and high-quality patient care. \nCourse content: \n\nClinical governance principles and leadership responsibilities\nIdentifying\, assessing and managing clinical risk\nIncident reporting and learning from events\nDuty of Candour and professional accountability\nDeveloping and maintaining a positive safety culture\n\nOn completion of this course delegates will be able to (expected outcome): \n\nApply clinical governance and risk-management principles within their leadership role\nIdentify\, assess and respond appropriately to clinical risks and incidents\nPromote learning\, accountability and a positive patient safety culture\n\n 
URL:https://avonlmc.co.uk/event/cqc-leadership-governance-risk/
LOCATION:Coronation Community Centre\, 8A Park Road\, Bristol\, BS30 8EB
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261217T093000
DTEND;TZID=Europe/London:20261217T160000
DTSTAMP:20260910T142403Z
CREATED:20260910T142403Z
LAST-MODIFIED:20260910T142403Z
UID:59012-1797499800-1797523200@avonlmc.co.uk
SUMMARY:New to Management - Core Practice Management
DESCRIPTION:  \nBOTH DAYS TO BE ATTENDED – 2nd Day 18th December 2026 \n  \nMaximum Capacity: 15 \n  \nSummary: \nThis foundation course provides aspiring and new Practice Managers with a practical introduction to the core responsibilities involved in managing a general practice.  \nAcross two interactive days\, delegates will explore the key areas of responsibility that sit within practice management\, including Health & Safety\, Information Governance\, finance\, workforce responsibilities\, operational oversight and practice governance. The course will help delegates understand not only what they are responsible for\, but how these responsibilities connect within the day-to-day running of a safe\, effective and well-managed practice.  \nThe programme uses practical examples\, discussion and realistic general practice scenarios to build confidence in identifying priorities\, managing risk and knowing when to seek specialist support.  \n  \nCourse content: \n\nThe Practice Manager role\, responsibilities\, risk assessment and essential practice compliance\nHeallth & Safety\, premises responsibilities\, risk assessment and essential practice compliance\nInformation Governance\, confidentiality\, UK GDPR\, data security and managing information risks\nPractice finance fundamentals\, income and expenditure\, key funding streams and financial oversight\nWorkforce responsibilities\, operational priorities\, governance\, business continuity and managing competing demands\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nExplain the core responsibilities of a Practice Manager and identify the principal operational\, financial\, workforce and compliance requirements involved in running a general practice\nRecognise key risks relating to Health & Safety\, Information Governance\, finance\, workforce and practice operations and take appropriate action or seek support where required\nApply a structured approach to prioritising and managing the day-to-day responsibilities of a general practice\n\n  \n 
URL:https://avonlmc.co.uk/event/new-to-management-core-practice-management/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270106T093000
DTEND;TZID=Europe/London:20270106T160000
DTSTAMP:20260911T093815Z
CREATED:20260911T093815Z
LAST-MODIFIED:20260911T093815Z
UID:59014-1799227800-1799251200@avonlmc.co.uk
SUMMARY:New to Management - Operations Management (F2F)
DESCRIPTION:Maximum Capacity: 15 \n  \n  \nSummary: \nThis practical course develops the operational management skills required to coordinate the day-to-day running of a busy general practice.  \nDelegates will explore how demand\, workforce capacity\, appointments\, administrative processes and competing priorities interact\, and how managers can use systems\, data and structured problem-solving to maintain effective practice operations.  \nThe course moves beyond simply responding to daily pressures and introduces delegates to practical approaches for identifying operational problems\, improving workflows\, allocating resources and maintaining service continuity when things do not go to plan \n  \nCourse content: \n\nManaging demand\, capacity and workload across clinical and non-clinical practice teams\nAppointment systems\, patient access\, workflow management and effective use of practice resources\nProcess mapping\, identifying inefficiency and improving administrative and operational processes\nOperational performance\, using data and KPIs to identify pressures\, variation and opportunities for improvement\nBusiness continuity\, operational risk\, prioritisation and responding effectively to disruption and competing demands\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAssess operational pressures and make informed decisions about capacity\, workload\, workflow and resource allocation\nUse practice information and simple improvement techniques to identify inefficiencies and improve operational processes\nPrioritise and respond effectively to operational risks\, service disruption and competing demands while maintaining safe and effective services
URL:https://avonlmc.co.uk/event/new-to-management-operations-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270112T093000
DTEND;TZID=Europe/London:20270112T160000
DTSTAMP:20260910T082823Z
CREATED:20260910T081526Z
LAST-MODIFIED:20260910T082823Z
UID:59047-1799746200-1799769600@avonlmc.co.uk
SUMMARY:Leadership - Leading Others (F2F TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module moves the programme from self-leadership to the practical challenge of leading individuals and teams.  \nDelegates explore what defines a team\, what motivates people and the conditions required for sustained high performance. They consider common team dysfunctions and how leaders can establish greater clarity\, accountability\, trust and constructive challenge.  \nThe extended module provides substantial practical development around difficult conversations\, feedback and conflict resolution. Delegates practise approaches using realistic healthcare leadership scenarios\, enabling them to build confidence in addressing performance\, behavioural and relationship issues rather than allowing problems to escalate.  \nCourse content: \n\nDefine effective teams and explore relevant motivation theories and their practical implications for leadership\nDetermine the characteristics and behaviours associated with high performance\, including purpose\, trust\, clarity\, accountability and collective responsibility\nRecognise common team dysfunctions and develop leadership interventions for rebuilding trust\, improving accountability and strengthening team relationships\nDevelop structured approaches for preparing for and conducting difficult conversations and delivering clear\, specific and constructive feedback\nUnderstand different sources and responses to conflict and apply practical conflict-resolution techniques to workplace situations\n\nOn completion of this course delegates will be able to (expected outcome): \n\nApply leadership and motivation principles to create the conditions required for effective and high-performing teams\nRecognise and respond appropriately to team dysfunction\, performance concerns and emerging conflict\nConduct difficult conversations and provide constructive feedback with greater confidence\, clarity and compassion\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-leading-others-f2f-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T090000
DTEND;TZID=Europe/London:20270113T120000
DTSTAMP:20260910T082747Z
CREATED:20260910T082714Z
LAST-MODIFIED:20260910T082747Z
UID:59049-1799830800-1799841600@avonlmc.co.uk
SUMMARY:Leadership - Leader as Coach (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical module develops coaching as a core leadership capability and encourages delegates to move away from automatically solving problems for others towards developing capability\, ownership and independent thinking within their teams. \nDelegates explore the distinction between coaching and mentoring before learning a structured coaching approach using the GROW model. Particular emphasis is placed on attentive listening\, powerful questioning\, goal setting and feedback \nThrough repeated coaching practice\, delegates develop the confidence to use coaching techniques within everyday leadership conversations. \nCourse content: \n\nExplore the principles and benefits of coaching leadership and identify when coaching is – and is not – an appropriate intervention\nUnderstand the differences between coaching\, mentoring\, advising\, directing and managing and determine when each approach is appropriate\nApply Goal\, Reality\, Options and Will/Way Forward to structure effective development conversations\nDevelop attentive listening\, observations\, purposeful silence and powerful questioning techniques\nUse effective goal-setting and feedback approaches to translate coaching conversations into clear commitments and action\n\nOn completion of this course delegates will be able to (expected outcome): \n\nDistinguish between coaching\, mentoring\, advising and directing and select an appropriate approach for different leadership situations\nConduct structured coaching conversations using the GROW model\, attentive listening and powerful questioning\nSupport colleagues to establish meaningful goals\, identify their own solutions and take greater ownership of their development\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-leader-as-coach-f2f/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T130000
DTEND;TZID=Europe/London:20270113T160000
DTSTAMP:20260910T144936Z
CREATED:20260910T144936Z
LAST-MODIFIED:20260910T144936Z
UID:59016-1799845200-1799856000@avonlmc.co.uk
SUMMARY:New to Management - Practice Finance (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis introductory course provides new and aspiring Practice Managers with a practical understanding of how money flows through general practice and the manager’s role in supporting effective financial management.  \nDelegates will explore the principal sources of practice income\, common areas of expenditure and the financial information Practice Managers are likely to encounter. The course is designed to build financial confidence rather than accountancy expertise\, helping delegates understand the questions they should ask and recognise when financial information requires further investigation.  \nPractical examples will demonstrate how everyday operational and workforce decisions affect practice finances and why effective financial oversight is an important part of sustainable practice management.  \n  \nCourse content: \n\nHow general practice is funded\, including core contractual income and key additional income streams\nUnderstanding common practice expenditure\, workforce costs and the relationship between income\, costs and sustainability\nReading and interpreting budgets\, management information and basic financial reports\nBudget monitoring\, variance\, cash flow awareness and identifying emerging financial pressures\nThe Practice Manager’s role in financial controls\, forecasting\, decision-making and supporting effective financial governance\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDescribe the principal sources of general practice income and expenditure and understand how operational decisions can affect practice finances\nInterpret basic financial information\, identify significant variances or emerging concerns and ask appropriate questions\nContribute more confidently to budgeting\, financial monitoring and day-to-day financial decision-making within their practice
URL:https://avonlmc.co.uk/event/new-to-management-practice-finance-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270120T140000
DTEND;TZID=Europe/London:20270120T170000
DTSTAMP:20260911T111530Z
CREATED:20260910T132241Z
LAST-MODIFIED:20260911T111530Z
UID:59051-1800453600-1800464400@avonlmc.co.uk
SUMMARY:Project Management - Risks\, Issues and Assurance (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module develops delegates’ ability to identify and manage the uncertainty that accompanies project delivery within General Practice.  \nDelegates explore the important distinction between risks\, issues\, assumptions and dependencies and learn how each should be recorded\, monitored\, managed and escalated.  \nThe session moves beyond simply maintaining a risk register to consider effective risk ownership\, mitigation\, contingency planning\, project assurance and escalation. Particular attention is given to recognising when emerging project concerns require intervention or escalation to sponsors\, Partners or wider governance structures.  \n  \nCourse content: \n\nDistinguish between risks\, issues\, assumptions and dependencies and understand their implications for successful project delivery\nDevelop clear risk statements\, assess likelihood and impact\, identify controls and determine appropriate risk ownership\nApply mitigation\, contingency and issue-management approaches and maintain an effective RAID log throughout the project lifecycle\nEstablish appropriate escalation thresholds and consider when project concerns should be managed locally or escalated to sponsors\, Partners\, PCNs or organisational governance structures\nUse project health checks\, decision logs\, status reporting and assurance questions to determine whether a project remains deliverable\, controlled and aligned with its intended objectives\n\n  \n  \nOn completion of this course delegates will be able to (expected outcome): \n\nIdentify and differentiate project risks\, issues\, assumptions and dependencies and assess their potential effect on delivery\nApply proportionate controls\, mitigation\, contingency and escalation arrangements to manage project uncertainty effectively\nRAID\, assurance and project health information to provide appropriate oversight and support informed project decision-making
URL:https://avonlmc.co.uk/event/project-management-risks-issues-and-assurance-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270121T093000
DTEND;TZID=Europe/London:20270121T163000
DTSTAMP:20260903T105226Z
CREATED:20260903T105226Z
LAST-MODIFIED:20260903T105226Z
UID:58836-1800523800-1800549000@avonlmc.co.uk
SUMMARY:Quality Improvement & Leading Safe Clinical Services
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nQuality Improvement: \nThis practical module equips clinical leaders with structured approaches to driving meaningful improvement in patient care. \nDelegates will be introduced to the principles of Quality Improvement and improvement science\, including PDSA cycles\, Root Cause Analysis and measurement for improvement. The session explores how data and team engagement can be used to lead successful improvement projects and sustain positive changes within services. \nCourse content: \n\nPrinciples of Quality improvement and improvement science\nUsing PDSA cycles and Root Cause analysis\nMeasurement for improvement and effective use of data\nEngaging teams in improvement activity\nSustaining improvements and sharing learning\n\nOn completion of this course delegates will be able to (expected outcome) \n\nApply structured Quality improvement approaches to service development\nUse improvement tools\, measurement and data to inform and evaluate change\nEngage teams in implementing\, sustaining and sharing meaningful improvement in patient care\n\nLeading Safe Clinical Services: \nThis practical module equips nurse leaders with structured approaches to driving meaningful improvement in patient care. \nDelegates will be introduced to the principles of Quality Improvement and improvement science\, including PDSA cycles\, Root Cause Analysis and measurement for improvement. The session explores how data and team engagement can be used to lead successful improvement projects and sustain positive changes within services. \nCourse content: \n\nCreating and maintaining a positive patient safety culture\nClinical supervision\, safe staffing and effective escalation\nHuman factors and their impact on patient safety\nLearning from incidents and supporting safe clinical decision-making\nLeading multidisciplinary teams to deliver consistently high-quality care\n\nOn completion of this course delegates will be able to (expected outcome): \n\nLead and promote positive patient safety culture within their service\nApply effective supervision\, escalation and learning processes to strengthen clinical safety\nLead multidisciplinary teams to support safe\, consistent and high-quality patient care\n\n  \n 
URL:https://avonlmc.co.uk/event/quality-improvement-leading-safe-clinical-services/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270122T093000
DTEND;TZID=Europe/London:20270122T160000
DTSTAMP:20260911T093032Z
CREATED:20260911T093032Z
LAST-MODIFIED:20260911T093032Z
UID:59018-1800610200-1800633600@avonlmc.co.uk
SUMMARY:New to Management - CQC and Governance Masterclass (Non-Clinical) (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical masterclass develops the knowledge and confidence required by Practice Managers and other non-clinical managers to establish\, maintain and evidence effective governance within general practice.  \nDelegates will explore what good governance looks like in everyday practice\, how regulatory requirements translate into management systems and how practices can demonstrate that policies\, risks\, incidents\, complaints and improvement activity are actively managed rather than simply documented.  \nThe course will connect CQC requirements with everyday management responsibilities\, enabling delegates to identify governance gaps\, strengthen assurance arrangements and approach regulatory scrutiny with greater confidence \n  \nCourse content: \n\nUnderstanding CQC regulation and the responsibilities of non-clinical managers in maintaining safe\, effective and well-led services\nLeading effective governance systems\, including policies\, responsibilities\, oversight\, assurance and evidence\nRIS\, significant events\, complaints\, safeguarding and learning from incidents\nMonitoring compliance\,  maintaining evidence and identifying gaps before they become regulatory concerns\nCQC readiness\, demonstrating good governance and responding effectively to regulatory scrutiny\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nExplain how CQC requirements translate into everyday governance responsibilities and management systems within general practice\nReview their practice’s governance arrangements\, identify gaps or areas of risk and implement appropriate improvements\nOrganise and demonstrate evidence of effective governance and approach CQC assessment or regulatory scrutiny with greater confidence\n\n 
URL:https://avonlmc.co.uk/event/new-to-management-cqc-and-governance-masterclass-non-clinical-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270126T090000
DTEND;TZID=Europe/London:20270126T120000
DTSTAMP:20260910T094125Z
CREATED:20260910T094125Z
LAST-MODIFIED:20260910T094125Z
UID:59056-1800954000-1800964800@avonlmc.co.uk
SUMMARY:PCN Management - Leading & Managing in a PCN Environment (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module introduces the distinctive leadership challenges associated with managing within a Primary Care Network and establishes the foundations for the wider PCN Management & Leadership Development Programme.  \nDelegates explore the position of the PCN Manager within an increasingly complex primary care system and consider how leadership differs when working across multiple autonomous practices\, professional groups and partner organisations. Particular attention is given to role clarity\, accountability\, organisational boundaries and the relationship between formal authority and influence.  \nThe session examines how PCN Managers can build credibility\, establish effective relationships with Clinical Directors\, practices and wider system partners\, and provide leadership where responsibility may exceed direct organisational authority. Delegates are encouraged to reflect on their current role and identify practical opportunities to strengthen their leadership contribution within their own PCN.  \n  \nCourse content: \n\nExplore what makes PCN management different from management within an individual practice\, including the complexities created by multiple member practices\, distributed accountability\, shared services and relationships with wider system partners\nDetermine the respective roles of the PCN manager\, Clinical Director\, member practices\, Practice Managers\, PCN workforce and system partners and consider where responsibility\, accountability and influence sit across different PCN activities\nExplore how PCN Managers can lead effectively when they may not have direct hierarchical authority over the individuals or organisations required to deliver PCN priorities\nConsider how professional credibility\, relationships\, communication\, consistency and organisational understanding influence the ability of the PCN Manager to lead across organisational boundaires\nReflect on individual leadership strategies\, challenges and behaviours and identify practical priorities for strengthening the strategic and leadership contribution of the PCN Manager\n\nOn completion of this course delegates will be able to (expected outcome): \n\nExplain the distinctive leadership and management challenges associated with operation across a Primary Care Network\nIdentify roles\, responsibilities\, accountability and influence across key PCN relationships and organisational boundaries\nApply practical leadership approaches that strengthen credibility\, relationships and effectiveness when leading without direct authority
URL:https://avonlmc.co.uk/event/pcn-management-leading-managing-in-a-pcn-environment-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T160000
DTSTAMP:20260911T093300Z
CREATED:20260911T093300Z
LAST-MODIFIED:20260911T093300Z
UID:59020-1801042200-1801065600@avonlmc.co.uk
SUMMARY:New to Management - People Management (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis course develops the practical people-management skills required by new and aspiring Practice Managers to lead and support non-clinical teams effectively within general practice.  \nDelegates will explore the manager’s responsibilities across the employee lifecycle\, including recruitment\, induction\, performance\, attendance\, development and difficult conversations. Particular attention will be given to the transition from colleague to manager and establishing clear expectations\, professional boundaries and accountability.  \nThe course also addresses the distinctive challenge of managing upwards within a GP partnership\, helping delegates develop the confidence to communicate effectively with Partners\, present recommendations\, challenge constructively and manage situations where responsibility and authority do not always sit in the same place.  \n  \nCourse content: \n\nThe manager’s role across the employee lifecycle\, including recruitment\, induction\, probation\, development and retention\nSetting expectations\, delegation\, accountability and managing individual and team performance\nManaging attendance\, conduct and capability and approaching difficult conversations confidently and appropriately\nBuilding effective teams\, supporting wellbeing\, managing conflict and developing a positive workplace culture\nManaging upwards: working effectively with GP Partners\, influencing decisions\, presenting recommendations and constructively challenging where required\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nApply effective people-management approaches across the employee lifecycle and respond appropriately to common workforce issues\nHold clearer management conversations\, establish expectations and address performance\, attendance and behavioural concerns with greater confidence\nBuild productive relationships with staff and GP Partners\, using effective communication\, influence and constructive challenge to support good practice management
URL:https://avonlmc.co.uk/event/new-to-management-people-management-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T160000
DTSTAMP:20260911T101801Z
CREATED:20260911T101801Z
LAST-MODIFIED:20260911T101801Z
UID:59058-1801042200-1801065600@avonlmc.co.uk
SUMMARY:New to Management - People Management (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis course develops the practical people-management skills required by new and aspiring Practice Managers to lead and support non-clinical teams effectively within general practice.  \nDelegates will explore the manager’s responsibilities across the employee lifecycle\, including recruitment\, induction\, performance\, attendance\, development and difficult conversations. Particular attention will be given to the transition from colleague to manager and establishing clear expectations\, professional boundaries and accountability.  \nThe course also addresses the distinctive challenge of managing upwards within a GP partnership\, helping delegates develop the confidence to communicate effectively with Partners\, present recommendations\, challenge constructively and manage situations where responsibility and authority do not always sit in the same place.  \n  \nCourse content: \n\nThe manager’s role across the employee lifecycle\, including recruitment\, induction\, probation\, development and retention\nSetting expectations\, delegation\, accountability and managing individual and team performance\nManaging attendance\, conduct and capability and approaching difficult conversations confidently and appropriately\nBuilding effective teams\, supporting wellbeing\, managing conflict and developing a positive workplace culture\nManaging upwards: working effectively with GP Partners\, influencing decisions\, presenting recommendations and constructively challenging where required\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nApply effective people-management approaches across the employee lifecycle and respond appropriately to common workforce issues\nHold clearer management conversations\, establish expectations and address performance\, attendance and behavioural concerns with greater confidence\nBuild productive relationships with staff and GP Partners\, using effective communication\, influence and constructive challenge to support good practice management
URL:https://avonlmc.co.uk/event/new-to-management-people-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270202T090000
DTEND;TZID=Europe/London:20270202T120000
DTSTAMP:20260911T102217Z
CREATED:20260910T124807Z
LAST-MODIFIED:20260911T102217Z
UID:59060-1801558800-1801569600@avonlmc.co.uk
SUMMARY:Project Management - Stakeholder Engagement and Communication (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nProjects within General Practice frequently involve individuals and organisations over whom the project manager has limited formal authority. Effective stakeholder engagement is therefore central to successful project delivery.  \nThis module develops delegates’ ability to identify and understand stakeholders\, assess influence\, interest and potential resistance\, and develop proportionate engagement and communication strategies.  \nDelegates consider the different approaches required when working with Partners\, employees\, clinical teams\, patients\, PCNs and wider system stakeholders and explore how project communication can be adapted to different audiences and circumstances.  \n  \nCourse content: \n\nIdentify internal and external stakeholders and explore why stakeholder relationships can significantly influence project success within General Practice\nAssess stakeholders according to influence\, interest\, impact\, position and potential contribution to determine appropriate engagement approaches\nExplore how to build support\, develop effective sponsor relationships\, influence without formal authority and respond constructively to challenge or resistance\nDevelop communication plans that identify what different stakeholders need to know\, when they need to know it and the most appropriate method of communication\nApply stakeholder and communication approaches to situations involving conflicting priorities\, difficult messages\, resistance and competing organisational interests\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nIdentify and analyse the stakeholders who can influence\, support or be affected by a General Practice project\nDevelop targeted stakeholder engagement and communication strategies appropriate to different levels of influence\, interest and project impact\nAdapt their approach to build support\, manage resistance and communicate project information effectively across practice\, PCN and wider system environments
URL:https://avonlmc.co.uk/event/project-management-stakeholder-engagement-and-communication-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270209T090000
DTEND;TZID=Europe/London:20270209T123000
DTSTAMP:20260910T100416Z
CREATED:20260910T100416Z
LAST-MODIFIED:20260910T100416Z
UID:59066-1802163600-1802176200@avonlmc.co.uk
SUMMARY:PCN Management - Influencing\, Negotiation & Managing Across Organisations (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical module develops the influencing and negotiation skills required by PCN Managers working across practices\, partnerships and wider health and care organisations.  \nPCN Managers frequently carry responsibility for achieving outcomes without holding direct authority over all those involved. The course therefore explores how influence is built through credibility\, relationships\, understanding stakeholder interests and selecting an appropriate approach to different individuals and organisational contexts.  \nDelegates examine stakeholder power and influence\, influencing without authority\, negotiation preparation\, managing disagreement and constructive challenge. The session also considers how PCN Managers can work effectively with Clinical Directors\, GP Partners\, Practice Managers\, providers and system partners where priorities or organisational interests may differ.  \nA practical PCN negotiation scenario enables delegates to apply the techniques introduced during the session.  \n  \nCourse content: \n\nExplore formal and informal sources of influence and consider how authority\, expertise\, relationships\, information\, credibility and organisational position affect decision-making within a PCN\nIdentify key PCN stakeholders and assess their level of power\, interest\, influence\, alignment and potential resistance in relation to PCN priorities\nDevelop practical approaches for influencing member practices\, Clinical Directors\, partners\, providers and wider system stakeholders when direct managerial authority is limited or absent\nProduce structured negotiation techniques including identifying positions and interests\, understanding alternatives\, establishing tradeables\, preparing concessions and working towards sustainable agreeements\nExplore approaches to challenging decisions professionally\, presenting alternative recommendations\, raising concerns and maintaining effective working relationships during disagreement\nApply influencing and negotiation techniques within a realistic multi-stakeholder PCN scenario  and reflect on the approaches that support effective system working\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAnalyse stakeholder power\, interests and influence and select appropriate approaches for different PCN relationships\nUse structured influencing and negotiation techniques to manage competing organisational priorities and achieve collaborative outcomes\nApply constructive challenge and managing-upwards techniques confidently while maintaining effective personal relationships
URL:https://avonlmc.co.uk/event/pcn-management-influencing-negotiation-managing-across-organisations-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T090000
DTEND;TZID=Europe/London:20270210T123000
DTSTAMP:20260910T083535Z
CREATED:20260910T083535Z
LAST-MODIFIED:20260910T083535Z
UID:59068-1802250000-1802262600@avonlmc.co.uk
SUMMARY:Leadership - Strategic Leadership (F2F TBC)
DESCRIPTION:Maximum Capacity: 15 \n  \nSummary: \nLeadership within healthcare increasingly requires influence beyond traditional organisational and hierarchical boundaries. This module develops delegates’ ability to understand the wider system in which they operate and to build the relationships\, networks and influence required to achieve outcomes where formal authority may be limited.  \nDelegates explore political awareness\, organisational power\, networks and social connectivity before applying practical stakeholder mapping and engagement approaches.  \nThe module develops influencing\, persuasion and collaborative leadership skills\, enabling delegates to navigate competing interests and build support for ideas and improvement initiatives across professional and organisational boundaries.  \nCourse content: \n\nUnderstand organisational dynamics\, competing interests\, priorities and perspectives while maintaining integrity and professional purpose\nExplore the importance of formal and informal networks and relationship capital in achieving leadership outcomes\nIdentify different organisational power bases and examine the distinction between authority\, power and influence\nIdentify and analyse stakeholders according to influence\, interest\, position and relationships and develop appropriate engagement strategies\nDevelop practical approaches for building coalitions\, presenting compelling arguments\, negotiating competing priorities and creating collaborative solutions\n\nOn completion of this course delegates will be able to (expected outcome): \n\nAnalyse the political\, relational and organisational context surrounding a leadership challenge\nMap key stakeholders\, networks and sources of power and develop targeted engagement strategies\nUse influencing\, persuasion and collaborative leadership approaches to progress objectives across organisational and professional boundaries
URL:https://avonlmc.co.uk/event/leadership-strategic-leadership-f2f-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T130000
DTEND;TZID=Europe/London:20270210T163000
DTSTAMP:20260910T085514Z
CREATED:20260910T085514Z
LAST-MODIFIED:20260910T085514Z
UID:59070-1802264400-1802277000@avonlmc.co.uk
SUMMARY:Leadership - Leading Change (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThe final taught module develops delegates capability to lead people and services through change within complex healthcare environments. \nDelegates explore established change-management approaches including Lewin’s Three-Step Model\, Kotter’s Eight-Step Process and ADKAR\, considering the strengths and limitations of different approaches rather than treating change as a simple linear process. \nParticular emphasis is placed on understanding the psychological experience of change\, responding constructively to resistance and recognising complex or ‘wicked’ problems where conventional solutions may be insufficient \nDelegates also use creative-thinking approaches to explore alternative responses to complex service challenges and apply their learning to their Service Improvement Project \n  \nCourse content: \n\nExplore why change succeeds or fails and the leadership role in creating direction\, engagement and momentum\nCompare and apply Lewin’s Three-Step Model\, Kotters Eight-Step Process and ADKAR to different change scenarios\nUnderstand how uncertainty loss\, identity and perceived control can affect people’s responses to organisational change\nFrame resistance as potentially valuable information and distinguish complicated problems from complex or wicked challenges\nApply creative-thinking and problem-solving approaches to generate alternatives\, engage stakeholders and develop sustainable responses to change\n\nOn completion of this course delegates will be able to (expected outcome): \n\nSelect and apply appropriate change-management frameworks to workplace change initiatives\nRecognise and respond constructively to the psychological and behavioural responses associated with organisational change\nApply systems and creative-thinking approaches to complex change challenges and develop practical strategies for progressing change
URL:https://avonlmc.co.uk/event/leadership-leading-change-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270223T090000
DTEND;TZID=Europe/London:20270223T123000
DTSTAMP:20260910T094740Z
CREATED:20260910T094740Z
LAST-MODIFIED:20260910T094740Z
UID:59072-1803373200-1803385800@avonlmc.co.uk
SUMMARY:PCN Strategy\, Business Planning & Finance (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module develops the strategic\, business planning and financial skills required to translate PCN priorities into credible and sustainable plans.  \nDelegates explore how PCNs can move beyond short-term operational delivery towards clearer medium-term strategic planning. The course considers how population need\, workforce\, finance\, service priorities\, organisational capacity and wider system expectations can be brought together to establish realistic PCN priorities.  \nThe session introduces a practical approach to developing business plans and business cases and considers how financial information should inform strategic decisions. Delegates will also explore the principles of commissioning and contract management where PCNs are delivering or purchasing services.  \nThe emphasis throughout is on enabling PCN Managers to move confidently from identifying a need through to presenting a structured\, evidence-based recommendation for decision.  \n  \nCourse content: \n\nExplore the distinction between operational activity and strategic management and consider how PCNs can establish clear priorities within a changing primary care environment\nConsider population need\, workforce\, finance\, service demand\, estates\, digital capability\, member practice priorities and wider system expectations when determining future PCN priorities\nProduce a structured approach to translating strategic priorities into a practical 12-36 month business plan incorporating objectives\, resources\, risks\, measures and delivery requirements\nExplore the components of an effective PCN business care including problem definition\, evidence\, options\, costs\, benefits\, risks\, recommendation and implementation considerations\nDevelop understanding of budgets\, forecasting\, variance\, financial commitments\, workforce and service costs\, sustainability and the financial implications of strategic decisions\nProduce the principles of service specifications\, deliverables\, outcomes\, KPIs\, mobilisations\, performance monitoring and managing contractual risk within a PCN context\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nTranslate population\, organisational and system needs into clear and achievable PCN strategic priorities\nDevelop structured business plans and business cases that integrate evidence\, finance\, benefits\, risks and implementation requirements\nFinancial and contractual information more confidently to support sustainable PCN decision-making
URL:https://avonlmc.co.uk/event/pcn-strategy-business-planning-finance-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270224T090000
DTEND;TZID=Europe/London:20270224T120000
DTSTAMP:20260911T102012Z
CREATED:20260910T110449Z
LAST-MODIFIED:20260911T102012Z
UID:59074-1803459600-1803470400@avonlmc.co.uk
SUMMARY:Project Management - Business Cases and Benefits Realisation (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module develops delegates’ ability to demonstrate why a proposed project or investment should proceed and how its intended benefits will be identified\, measured and sustained.  \nUsing a proportionate approach suitable for General Practice\, delegates explore the essential components of a credible business case\, including the case for change\, options appraisal\, financial and non-financial considerations\, risk and expected benefits.  \nThe session also considers what happens beyond project implementation\, helping delegates distinguish between project outputs and genuine organisational benefits and establish measures through which improvement can be demonstrated.  \n  \nCourse content: \n\nDefine the problem\, opportunity or strategic requirement and establish why organisational investment\, capacity or change may be required\nCompare credible options including do-nothing\, do-minimum and change approaches using proportionate financial\, operational\, workforce\, quality and risk criteria\nBring together strategic rationale\, options\, resource requirements\, risks\, implementation considerations and recommendations within a clear decision-making document\nDistinguish project activities\, outputs\, outcomes and benefits and explore how poorly defined benefits can undermine evaluation of project success\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDevelop a proportionate and evidence-informed business case for investment or change within General Practice\nEvaluate alternative options using appropriate financial\, operational\, workforce\, quality\, risk and benefit considerations\nDefine measurable project benefits and establish arrangements for monitoring and demonstrating benefits realisation following implementation
URL:https://avonlmc.co.uk/event/project-management-business-cases-and-benefits-realisation-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270309T090000
DTEND;TZID=Europe/London:20270309T123000
DTSTAMP:20260910T111618Z
CREATED:20260910T111618Z
LAST-MODIFIED:20260910T111618Z
UID:59076-1804582800-1804595400@avonlmc.co.uk
SUMMARY:Project Management - Change Management and Service Transformation (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nSuccessful project delivery does not automatically result in successful organisational change. This practical module explores how project managers and practice leaders can move from implementing a technical solution to achieving sustainable changes in behaviours\, processes and service delivery.  \nDelegates examine current and future-state processes\, readiness for change\, stakeholder impact and resistance before considering how new ways of working can be tested\, implemented and embedded.  \nUsing realistic General Practice service transformation scenarios\, the session integrates project management with practical change-management and improvement techniques.  \n  \nCourse content: \n\nExplore the relationship between project management\, change management and service transformation and why technically successful projects can fail to achieve sustainable change\nUse process mapping and structured analysis to understand existing services\, identify problems and design improved future-state processes\nConsider how proposed changes affect different individuals\, teams and processes and assess organisational readiness for implementation\nExplore the causes of resistance\, leadership responses\, communication and engagement\, and use structured change principles to support adoption of new ways of working\nApply PDSA and implementation approaches to test change\, measure impact\, respond to emerging problems and ensure improvements become embedded within normal practice\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAnalyse existing services and processes and identify opportunities for structured service improvement and transformation\nAssess organisational readiness\, stakeholder impact and resistance and develop appropriate strategies to support successful implementation\nPlan\, test and embed service changes in a way that supports sustainable improvement rather than short-term project implementation
URL:https://avonlmc.co.uk/event/project-management-change-management-and-service-transformation-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270317T090000
DTEND;TZID=Europe/London:20270317T120000
DTSTAMP:20260910T095632Z
CREATED:20260910T095632Z
LAST-MODIFIED:20260910T095632Z
UID:59078-1805274000-1805284800@avonlmc.co.uk
SUMMARY:PCN Management - Leading Change\, Service Redesign & Improvement (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module develops the skills required to lead change and service improvement across Primary Care Networks where different practices\, teams and stakeholders may have different priorities\, processes and levels of readiness for change.  \nDelegates explore why change across PCNs can be particularly challenging and consider how to diagnose the problem before moving too quickly towards a solution. The course introduces practical approaches to stakeholder engagement\, process and pathway redesign\, managing resistance and testing improvements before wider implementation.  \nThe session also considers the role of the PCN Manager in creating the conditions for successful change\, maintaining engagement across organisational boundaries and ensuring that service redesign delivers measurable benefits rather than simply introducing new processes.  \nDelegates apply the learning to a realistic PCN service redesign challenge.  \n  \nCourse content: \n\nExplore why organisational change becomes more complex when it crosses practice and organisational boundaries and consider common reasons why PCN change initiatives encounter resistance or lose momentum\nUse structured approaches to understand current performance\, demand\, capacity\, variation\, stakeholder experience and root causes before determining an appropriate intervention\nExplore how patient pathways\, workforce roles\, processes\, interfaces and technology can be redesigned to improve effectiveness and patient experience\nConsider how PCN Managers can monitor whether expected benefits have been achieved and support the transition from short-term change project to embedded operational practice\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDiagnose PCN service and operational problems systematically before selecting improvement interventions\nApply practical service redesign and change-management approaches across multiple practices and stakeholder groups\nDevelop implementation approaches that address stakeholder engagement\, resistance\, measurement and benefits realisation
URL:https://avonlmc.co.uk/event/pcn-management-leading-change-service-redesign-improvement-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270323T093000
DTEND;TZID=Europe/London:20270323T120000
DTSTAMP:20260911T102138Z
CREATED:20260910T101041Z
LAST-MODIFIED:20260911T102138Z
UID:59080-1805794200-1805803200@avonlmc.co.uk
SUMMARY:PCN People Management Masterclass - (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module is designed for PCN Managers who hold direct line-management responsibility for PCN or associated staff.  \nThe course focuses on the practical people-management challenges most commonly encountered within PCNs\, including managing performance\, addressing difficult issues\, providing effective feedback and developing teams that may operate across multiple practice locations or professional groups.  \nDelegates consider how clear expectations\, regular management conversations\, constructive challenge and appropriate support can improve individual and team performance. The session also explores the distinction between capability\, conduct\, behaviour and wellbeing concerns and the importance of addressing issues early and consistently.  \n  \nCourse content: \n\nEstablish clear expectations\, objectives and accountability for PCN employees and team members\nConduct effective management conversations\, supervision and performance reviews\nRecognise and respond appropriately to performance\, capability\, conduct and behavioural concerns\nProvide constructive feedback and manage difficult conversations confidently\nUse coaching and development approaches to increase individual capability and ownership\nSupport team culture\, wellbeing\, resilience and sustainable performance across distributed PCN teams\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nEstablish clearer expectations and accountability for individuals and teams\nAddress performance and behavioural concerns confidently using structured management conversations\nApply feedback\, coaching and development approaches to support sustainable and team performance
URL:https://avonlmc.co.uk/event/pcn-people-management-masterclass-virtual/
CATEGORIES:Manager Training
END:VEVENT
END:VCALENDAR