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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261111T110000
DTEND;TZID=Europe/London:20261111T140000
DTSTAMP:20260814T102003Z
CREATED:20260812T131848Z
LAST-MODIFIED:20260814T102003Z
UID:58290-1794394800-1794405600@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 1 Strategic Foundations (Virtual)
DESCRIPTION:  \n  \nNumber of Capacity: 20 \n  \nThis module introduces structured strategic thinking within the realities of small partnership-based General Practice organisations. Delegates will develop confidence in articulating strategic direction\, differentiating operational activity from strategy\, and drafting a 12-month strategic framework aligned to BNSSG system priorities. \nCourse Content: \n\nWhat strategy means in General Practice\nBNSSG system context (ICB\, PCN\, contract landscape)\nOperational vs strategic thinking\nPriority setting frameworks\nStrategy-on-a-page workshop\n\nExpected Outcome: \n\nDefine strategy within a primary care context\nIdentify 3-5 realistic strategic priorities\nDraft a structured 12-month strategic outline
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-1-strategic-foundations-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261112T130000
DTEND;TZID=Europe/London:20261112T163000
DTSTAMP:20260814T102033Z
CREATED:20260812T132358Z
LAST-MODIFIED:20260814T102033Z
UID:58293-1794488400-1794501000@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 1 Building a 3-5 Year Practice Strategy (Virtual)
DESCRIPTION:  \n  \nNumber of Capacity: 20 \nThis module strengthens applied strategic planning capability for leaders already contributing to practice or PCN strategy\, focusing on structured multi-year planning in the BNSSG environment. Delegates will learn how to conduct environmental scanning\, translate BNSSG demand pressures into realistic priorities\, and create an integrated 3–5 year practice strategy with aligned KPIs and risk considerations. \nCourse Content: \n\nEnvironmental scanning (PESTLE adapted to General Practice)\nBNSSG demand pressures and implications for strategy\nPrioritisation frameworks and strategic trade-offs\nKPI selection and “what good looks like.”\nAligning strategy to risk\, workforce\, and financial constraints\n\nExpected Outcome: \n\nProduce draft strategic themes for a 3-5 year strategy\nSelect KPIs aligned to strategic priorities\nIdentify key strategic risks and mitigations linked to priorities
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-1-building-a-3-5-year-practice-strategy-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T093000
DTEND;TZID=Europe/London:20261116T163000
DTSTAMP:20260916T091503Z
CREATED:20260817T120459Z
LAST-MODIFIED:20260916T091503Z
UID:58251-1794821400-1794846600@avonlmc.co.uk
SUMMARY:HCA Core Immunisations - 2 Day Course (BOTH DAYS TO BE ATTENDED)
DESCRIPTION:  \n  \nMaximum capacity: 14 \n  \nBOTH DAYS TO BE ATTENDED – 2nd day is 20th November \nTwo-Day Core Training for Unregistered Staff (Including HCSWs)  \nThis two-day core training is designed for unregistered staff\, including Healthcare Support Workers (HCSWs)\, who support immunisation delivery under appropriate supervision. In line with UKHSA National Minimum Standards\, the course builds core competencies and understanding of the immunisation process. Participants will learn: \n\nThe purpose and structure of the UK immunisation programme \nRoles and responsibilities in supporting vaccine delivery \nSafe handling\, storage\, and disposal of vaccines \nRecognising and reporting adverse reactions \nEffective communication with patients and carers\, including addressing concerns \nInfection control principles in immunisation settings \nSupporting documentation and record-keeping \nAwareness of legal and ethical boundaries\, including consent processes \n\nThis training empowers unregistered staff to contribute confidently and safely to immunisation services within their scope of practice. \n  \nCore Immunisation Training for Unregistered Staff \nThis course is suitable for unregistered staff and registered healthcare professionals who will only be administering seasonal vaccinations\, such as influenza\, pneumococcal\, shingles and RSV vaccines. The programme provides the essential knowledge and practical foundations required to support the safe and effective delivery of seasonal immunisation services\, without covering the wider routine childhood and adult immunisation schedule included in the full core immunisation course.
URL:https://avonlmc.co.uk/event/hca-core-immunisations/
LOCATION:Coronation Community Centre\, 8A Park Road\, Bristol\, BS30 8EB
CATEGORIES:HCA Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T093000
DTEND;TZID=Europe/London:20261117T163000
DTSTAMP:20260817T122324Z
CREATED:20260814T101254Z
LAST-MODIFIED:20260817T122324Z
UID:58246-1794907800-1794933000@avonlmc.co.uk
SUMMARY:Introduction to Wound Management
DESCRIPTION:  \n  \nMaximum Capacity: 14 \n  \nIntroduction to wound management is aimed at non-registered professionals\, e.g.\, HCAs or nurses who are newly qualified/completely new to wounds. \n  \nAim of the course: \nAn introduction to wound and leg ulcer assessment and management. The course covers assessment of tissue types\, assessment and management of infection\, exudate levels\, wound edges/ surrounding skin including knowing when to escalate deteriorating and/ or infected wounds/ leg ulcers and the appropriate onwards referral required. The training also covers the local dressing formulary\, dressing indications and the leg ulcer pathways at a basic level.
URL:https://avonlmc.co.uk/event/introduction-to-wound-management/
LOCATION:Horfield Health Centre\, Lockleaze Road\, Bristol\, BS7 9RR\, United Kingdom
CATEGORIES:HCA Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T090000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260814T102119Z
CREATED:20260812T133041Z
LAST-MODIFIED:20260814T102119Z
UID:58296-1794992400-1795005000@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 2 Financial Planning for Resilience (Virtual)
DESCRIPTION:  \n  \nNumber of Capacity: 20 \nThis module builds intermediate-level financial planning capability\, enabling leaders to move from reading finances to modelling future resilience and testing assumptions. Delegates will develop practical forecasting confidence using scenario modelling (best/mid/worst case)\, understand sustainability thresholds and drawdown risk\, and strengthen investment decision discipline to support resilience planning. \nCourse Content: \n\nMulti-year forecasting in practice settings\nScenario modelling: best/mid/worst case assumptions\nSustainability thresholds\, reserves and fragility indicators\nInvestment vs cost containment decision discipline\nGovernance of financial decisions (roles\, documentation\, escalation)\n\nExpected Outcome: \n\nBuild a simple multi-year forecast and compare scenarios\nStress test assumptions and identify key risk drivers\nPresent structured financial options with governance considerations
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-2-financial-planning-for-resilience-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T140000
DTEND;TZID=Europe/London:20261118T170000
DTSTAMP:20260814T102150Z
CREATED:20260812T133325Z
LAST-MODIFIED:20260814T102150Z
UID:58298-1795010400-1795021200@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 2 Finance & Sustainability (Virtual)
DESCRIPTION:  \n  \nNumber of Capacity: 20 \nBuilds financial literacy and sustainability awareness for emerging leaders in General Practice. Delegates will gain confidence in interpreting practice finances and identifying early sustainability risks. \nCourse Content: \n\nPractice income streams (GMS/PMS/APMS)\nCost structure and staffing ratios\nReading a financial summary\nSustainability risk flags\nScenario-based financial discussion\n\nExpected Outcome: \n\nInterpret a simplified practice financial summary\nIdentify sustainability risks\nLink financial insight to strategic planning
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-2-finance-sustainability-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261119T093000
DTEND;TZID=Europe/London:20261119T123000
DTSTAMP:20260911T112116Z
CREATED:20260817T141123Z
LAST-MODIFIED:20260911T112116Z
UID:58237-1795080600-1795091400@avonlmc.co.uk
SUMMARY:Excellence in Customer Service (Virtual)
DESCRIPTION:  \n  \nNumber of Capacity: 20 \n  \n  \nSummary \nPatient experience training for primary care is designed to help reception teams\, administrators\, care navigators\, clinicians and practice managers develop the everyday communication skills that build trust\, confidence and positive patient experiences across primary care. \nEvery interaction shapes how patients feel about their practice. Whether answering the telephone\, welcoming someone at reception\, responding to concerns or supporting patients through moments of uncertainty\, the quality of communication has a lasting impact on patient experience\, team confidence and the reputation of the organisation. \nOur Excellent Customer Care Training for Primary Care provides practical\, evidence-informed communication skills that help staff communicate with empathy\, professionalism and consistency. Delegates leave with greater confidence to build rapport\, manage expectations and create positive experiences throughout every patient interaction. \n 
URL:https://avonlmc.co.uk/event/excellence-in-customer-service-virtual/
CATEGORIES:Administration Staff
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261124T123000
DTSTAMP:20260813T141904Z
CREATED:20260812T115344Z
LAST-MODIFIED:20260813T141904Z
UID:58188-1795512600-1795523400@avonlmc.co.uk
SUMMARY:Phlebotomy (F2F)
DESCRIPTION:  \n\n  \n  \n  \n  \n  \n  \nMaximum Number: 8 \nSummary:\nA beginner phlebotomy course introduces students to the essential knowledge and hands on skills needed to safely and effectively draw blood from patients. \nCourse Content:\n\nBasic Anatomy and Physiology\nProcedure and Infection Control\nTrouble Shooting\nPractical Session\nCompetencies\n\nExpected Outcome:\n\nDescribe\, discuss and demonstrate the correct technique for taking blood samples\, summarising problems and how to overcome them\, including the procedure to follow when a specimen is not obtained\nKnow how to reassure individuals prior to\, during and after blood collection\nRecognise infection control and risk measures appropriate to the procedure
URL:https://avonlmc.co.uk/event/phlebotomy-f2f/
LOCATION:Kingswood Health Centre\, Alma Rd\, Bristol BS15 4EJ\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T090000
DTEND;TZID=Europe/London:20261125T130000
DTSTAMP:20260902T101754Z
CREATED:20260812T133710Z
LAST-MODIFIED:20260902T101754Z
UID:58301-1795597200-1795611600@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 3 Workforce Transformation & Role Design (Virtual)
DESCRIPTION:  \n\nNumber of Capacity: 20 \n  \nThis module develops strategic workforce redesign capability\, focusing on role optimisation\, supervision capacity\, and retention planning in the context of rising demand and workforce constraints. \nDelegates will learn how to design workforce models that improve access and sustainability\, optimise ARRS roles at PCN scale\, and evaluate cost and supervision implications to avoid unintended burden. \nCourse Content: \n\nWorkforce transformation principles in General Practice / PCNs\nSkill-mix optimisation and role clarity\nARRS role design at scale and supervision planning\nWorkforce cost inflation and sustainability implications\nRetention strategy beyond pay (culture\, workload\, development)\n\nExpected Outcome: \n\nDraft a workforce redesign option aligned to demand and access pressures\nAssess supervision and operational impacts of new role models\nIdentify workforce risks and mitigation actions (including retention)
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-3-workforce-transformation-role-design-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T133000
DTEND;TZID=Europe/London:20261125T163000
DTSTAMP:20260902T101145Z
CREATED:20260812T134533Z
LAST-MODIFIED:20260902T101145Z
UID:58307-1795613400-1795624200@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 3 Workforce Strategy Basics (Virtual)
DESCRIPTION:Number of Capacity: 20 \nExplores workforce fragility and role optimisation in General Practice. Delegates will map workforce risks and understand ARRS supervision implications. \nCourse Content: \n\nWorkforce fragility in primary care\nRecruitment and retention risks\nARRS roles and supervision burden\nSuccession planning\nWorkforce mapping workshop\n\nExpected Outcome: \n\nMap workforce structure and dependency\nIdentify succession risks\nDevelop stabilising workforce actions
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-3-workforce-strategy-basics-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T093000
DTEND;TZID=Europe/London:20261201T123000
DTSTAMP:20260826T094455Z
CREATED:20260826T094455Z
LAST-MODIFIED:20260826T094455Z
UID:58858-1796117400-1796128200@avonlmc.co.uk
SUMMARY:Clinician to Leader (F2F)
DESCRIPTION:  \nMaximum Capacity: 20 \n\n \n\n\n\nThis module supports nurses making the transition from expert clinician to confident leader. \nDelegates will explore how leadership differs from clinical practice and develop the confidence and practical skills needed to lead others while maintaining professional credibility. The session considers leadership styles\, delegation and accountability\, building trust and balancing operational responsibilities with clinical priorities. \nCourse content: \n\nTransitioning from clinician to confident leader\nDeveloping leadership confidence and understanding leadership styles\nBuilding trust\, credibility and effective working relationships\nDelegation\, accountability and leading others effectively\nBalancing clinical\, operational and leadership priorities\n\n\nOn completion of this course delegates will be able to (expected outcome): \n\nTransition confidently from clinical expertise into a leadership role\nApply appropriate leadership styles while building trust and credibility\nDelegate effectively and balance competing clinical and operational priorities\n\n 
URL:https://avonlmc.co.uk/event/clinician-to-leader-f2f/
LOCATION:Coronation Community Centre\, 8A Park Road\, Bristol\, BS30 8EB
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T130000
DTEND;TZID=Europe/London:20261201T160000
DTSTAMP:20260826T094737Z
CREATED:20260826T094737Z
LAST-MODIFIED:20260826T094737Z
UID:58861-1796130000-1796140800@avonlmc.co.uk
SUMMARY:Leadership Presence & Influence (F2F)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nThis module develops the confidence\, credibility and communication skills nurse leaders need to influence effectively. \nDelegates will explore how effective leaders build influence through relationships rather than authority alone. The session focuses on developing leadership presence\, communicating confidently\, influencing stakeholders and representing teams effectively across multidisciplinary environments. \nCourse content: \n\nDeveloping confident leadership and executive presence\nBuilding personal credibility and professional influence\nCommunicating confidently with colleagues and stakeholders\nLeading meetings and working effectively across multidisciplinary teams\nInfluencing stakeholders and managing upwards\n\nOn completion of this course delegates will be able to (expected outcome): \n\nLead with greater confidence\, presence and professional credibility\nCommunicate effectively and positively influence colleagues and stakeholders\nRepresent their team confidently across meetings and multidisciplinary environments\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-presence-influence-f2f/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T093000
DTEND;TZID=Europe/London:20261202T153000
DTSTAMP:20260813T141930Z
CREATED:20260812T071843Z
LAST-MODIFIED:20260813T141930Z
UID:58218-1796203800-1796225400@avonlmc.co.uk
SUMMARY:Emergency First Aid at Work
DESCRIPTION:  \n  \n  \n  \nMaximum capacity: 12 \n  \nEmergency First Aid at Work (EFAW) A 1 day course covering: \nPriorities of first aid \nManaging incidents \nBasic life support \nAutomated External Defibrillation \nExamination of a casualty \nUnconsciousness \nControl of bleeding \nBurns and scalds \nRegulations \nFirst aid kits \nRecording and reporting \nThere is a multiple-choice question paper at the end and it is a Health & Safety Executive approved course with certificates lasting 3 years. \nFirst aid manuals are available via a QR code
URL:https://avonlmc.co.uk/event/emergency-first-aid-at-work/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:All Practice Staff
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T130000
DTSTAMP:20260814T102248Z
CREATED:20260812T134727Z
LAST-MODIFIED:20260814T102248Z
UID:58309-1796205600-1796216400@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 4 Governance & Risk (Virtual)
DESCRIPTION:Number of Capacity: 20 \nDevelops governance literacy and structured risk management. Delegates will construct a risk register and apply risk scoring models. \nCourse Content: \n\nGovernance pillars in General Practice\nEnterprise vs operational risk\nRisk scoring matrix\nEscalation pathways\nCrisis scenario discussion\n\nExpected Outcome: \n\nConstruct a basic risk register\nApply structured risk scoring\nRecognise escalation triggers
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-4-governance-risk-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T133000
DTEND;TZID=Europe/London:20261202T163000
DTSTAMP:20260814T102309Z
CREATED:20260812T134915Z
LAST-MODIFIED:20260814T102309Z
UID:58311-1796218200-1796229000@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Foundation 5 Using Data with Confidence (Virtual)
DESCRIPTION:  \nNumber of Capacity: 20 \nBuilds confidence in using data for decision-making. Delegates will interpret trends and design a simple strategic dashboard. \nCourse Content: \n\nAccess and activity metrics\nDemand vs capacity\nKPI alignment\nDashboard design\nData misuse issues\n\nExpected Outcome: \n\nInterpret activity trends\nSelect aligned KPIs\nDesign a one-page dashboard
URL:https://avonlmc.co.uk/event/strategic-management-programme-foundation-5-using-data-with-confidence-virtual-2/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261204T093000
DTEND;TZID=Europe/London:20261204T163000
DTSTAMP:20260915T141106Z
CREATED:20260817T140628Z
LAST-MODIFIED:20260915T141106Z
UID:58230-1796376600-1796401800@avonlmc.co.uk
SUMMARY:Travel Update (F2F) - FULLY BOOKED
DESCRIPTION:  \n  \n  \n  \nNumber of Capacity: 15 – FULLY BOOKED \nThis course is designed to continue to support you with your provision of a travel health service within your practice. It will build on previous knowledge and experience. It will update you on what is new in the world of travel health\, share best practice and discuss challenges/solutions with fellow practice nurses.
URL:https://avonlmc.co.uk/event/travel-update-venue-tbc/
LOCATION:Kingswood Health Centre\, Alma Rd\, Bristol BS15 4EJ\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261207T093000
DTEND;TZID=Europe/London:20261207T163000
DTSTAMP:20260827T082343Z
CREATED:20260827T082317Z
LAST-MODIFIED:20260827T082343Z
UID:58255-1796635800-1796661000@avonlmc.co.uk
SUMMARY:Doppler and Compression (F2F)
DESCRIPTION:  \n  \nNumber of Capacity: 14 \n\nAim of Course: \nTo gain knowledge and practice in manual and automated Doppler assessment as part of the comprehensive assessment of vascular supply of the lower limb \nNote: Please bring your team Doppler kit to this session to practice with (if your practice has one – there will be spares at the training if you aren’t able to bring one).
URL:https://avonlmc.co.uk/event/doppler-and-compression-venue-tbc/
LOCATION:Tyntesfield Medical Group – Tower House Medical Centre\, Stock Way S\, Bristol BS48 2XX\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261207T093000
DTEND;TZID=Europe/London:20261208T163000
DTSTAMP:20260915T080918Z
CREATED:20260817T113633Z
LAST-MODIFIED:20260915T080918Z
UID:58258-1796635800-1796747400@avonlmc.co.uk
SUMMARY:Core Immunisations 2 Day Course (Day 1 F2F Day 2 Virtual)
DESCRIPTION:  \nMaximum Capacity: 14 \n  \nBOTH DAYS TO BE ATTENDED – 2nd day 08/12/2026 \nTwo-Day Core Training for Registered Healthcare Professionals \nThis comprehensive two-day core course is tailored for registered healthcare professionals new to immunisation practice. Aligned with the UKHSA National Minimum Standards\, the training provides essential knowledge and practical skills to deliver safe and effective vaccination services. Key learning outcomes include: \n\nUnderstanding national immunisation schedules and vaccine recommendations \nSafe and effective vaccine administration techniques \nProper storage\, handling\, and disposal of vaccines \nLegal and ethical responsibilities\, including consent and documentation \nIdentification and management of adverse reactions \nCommunication strategies to support informed decision-making and reduce vaccine hesitancy \nInfection prevention and control during immunisation \nSpecial considerations for vulnerable groups including children\, pregnant women\, and those with underlying conditions \nAccurate record-keeping and data management \n\nIncludes the complete routine immunisations schedule https://www.gov.uk/government/publications/the-complete-routine-immunisation-schedule \nThis course prepares registered professionals to confidently begin immunisation practice in clinical settings. \n  \nCore Immunisation Training for Registered Staff \nThis course is designed for registered healthcare professionals who will be administering the full routine immunisation schedule to both adults and children. It provides the knowledge and skills required to deliver immunisation programmes safely and effectively across a range of settings. This training is suitable for practitioners involved in routine childhood vaccinations\, adult immunisation programmes\, and seasonal vaccination campaigns. If a registered staff member will only be administering seasonal vaccinations such as influenza\, pneumococcal\, shingles or RSV vaccines\, our Core Immunisation Training for unregistered staff may be a more appropriate option.
URL:https://avonlmc.co.uk/event/core-immunisations-2-day-course-day-1-virtual-day-2-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261208T090000
DTEND;TZID=Europe/London:20261208T120000
DTSTAMP:20260911T111610Z
CREATED:20260910T113011Z
LAST-MODIFIED:20260911T111610Z
UID:59100-1796720400-1796731200@avonlmc.co.uk
SUMMARY:Project Management - Planning and Delivery (Virtual)
DESCRIPTION:  \nMaximum capacity: 20 \n  \n  \nSummary: \nThis practical module develops delegates’ ability to turn a defined project into a realistic and manageable delivery plan.  \nDelegates explore how project objectives and deliverables are broken down into activities\, milestones\, dependencies and responsibilities\, while taking account of the capacity and operational pressures that affect project delivery within General Practice.  \nThe session introduces practical planning and monitoring techniques that enable project managers to maintain oversight\, identify slippage and make informed decisions when circumstances change. Delegates will leave with tools that can be applied to projects ranging from small practice improvements to more complex PCN initiatives.  \n  \nCourse content: \n\nTranslate project objectives and deliverables into manageable workstreams\, activities and tasks using practical work breakdown techniques\nIdentify key milestones\, dependencies and critical activities and determine the most effective sequence for project delivery\nConsider the people\, time\, finance and organisational capacity required to deliver projects alongside the operational demands of General Practice\nUse action trackers\, milestone plans\, RAG reporting and project status reports to maintain oversight of progress and identify emerging slippage\nExplore how project managers should respond when deadlines\, resources or priorities change and how projects can be appropriately re-planned without losing sight of intended outcomes\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nTranslate project objectives into a structured delivery plan with clear activities\, milestones\, dependencies and responsibilities\nApply practical project monitoring techniques to assess progress\, identify slippage and maintain oversight of delivery\nAdapt project plans appropriately when capacity\, timescales\, dependencies or organisational priorities change
URL:https://avonlmc.co.uk/event/project-management-planning-and-delivery-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T090000
DTEND;TZID=Europe/London:20261209T130000
DTSTAMP:20260814T102328Z
CREATED:20260812T135121Z
LAST-MODIFIED:20260814T102328Z
UID:58313-1796806800-1796821200@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 4 Leading Change & Service Redesign (F2F)
DESCRIPTION:Number of Capacity: 20 \nThis module focuses on leading and embedding change in small partnership organisations\, where influence\, engagement\, and resistance management are central to success. \nDelegates will learn how to design and deliver service change using structured change frameworks\, stakeholder engagement approaches\, and practical techniques for managing resistance and sustaining implementation. \nCourse Content: \n\nChange frameworks adapted to General Practice (small organisation lens)\nDiagnosing readiness and change fatigue\nStakeholder mapping and clinical engagement strategies\nManaging resistance and partnership dynamics\nEmbedding change: implementation discipline and benefits tracking\n\nExpected Outcome: \n\nBuild a phased change plan for a service redesign initiative\nApply stakeholder mapping to strengthen engagement and adoption\nUse practical techniques to manage resistance and sustain change
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-4-leading-change-service-redesign-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T133000
DTEND;TZID=Europe/London:20261209T173000
DTSTAMP:20260814T102343Z
CREATED:20260812T135411Z
LAST-MODIFIED:20260814T102343Z
UID:58315-1796823000-1796837400@avonlmc.co.uk
SUMMARY:Strategic Management Programme - Intermediate 5 Influencing in Complex Systems (F2F)
DESCRIPTION:Number of Capacity: 20 \nThis module develops influence and negotiation capability across Practice–PCN–ICB relationships\, where leaders must operate with political awareness and structured stakeholder engagement. \nDelegates will learn how to map system stakeholders\, prepare negotiation strategies\, conduct challenging conversations\, and influence decisions in complex environments—without damaging relationships or credibility. \nCourse Content: \n\nStakeholder mapping across Practice\, PCN\, and ICB contexts\nInfluence strategies: collaboration\, negotiation\, and credibility\nPreparing for difficult conversations and challenge scenarios\nNegotiation frameworks and “red lines” planning\nSimulation: commissioning/ICB panel-style influence exercise\n\nExpected Outcome: \n\nMap stakeholders and identify influence pathways for a real issue\nPrepare and conduct structured negotiation conversations\nApply techniques for challenging conversations while preserving relationships
URL:https://avonlmc.co.uk/event/strategic-management-programme-intermediate-5-influencing-in-complex-systems-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261211T093000
DTEND;TZID=Europe/London:20261211T163000
DTSTAMP:20260827T081430Z
CREATED:20260817T132433Z
LAST-MODIFIED:20260827T081430Z
UID:58261-1796981400-1797006600@avonlmc.co.uk
SUMMARY:Contraception Update (F2F)
DESCRIPTION:  \n  \n  \n  \nMaximum Capacity: 14 \nFor trained Nurses or Nurse Associates who have already some knowledge and experience of pills and injections and do yearly checks. We will discuss other types of contraception and go into greater depth about other considerations e.g. epilepsy and diabetes. Scenarios will consolidate the learning to help you deal with side effects and be able to counsel patients in other types of contraception. Brief overview of STIs and testing. We will be using the UKMEC.
URL:https://avonlmc.co.uk/event/contraception-update-venue-tbc/
LOCATION:Horfield Health Centre\, Lockleaze Road\, Bristol\, BS7 9RR\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261214T093000
DTEND;TZID=Europe/London:20261214T163000
DTSTAMP:20260826T094536Z
CREATED:20260826T094536Z
LAST-MODIFIED:20260826T094536Z
UID:58863-1797240600-1797265800@avonlmc.co.uk
SUMMARY:CQC Leadership\, Governance & Risk
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nCQC Leadership \nThis practical module develops nurse leaders’ understanding of their contribution to regulatory compliance and continuous improvement under the CQC framework. \nDelegates will explore CQC expectations and the characteristics of well-led services\, alongside practical approaches to inspection preparation\, evidence gathering\, documentation and staff engagement. The session also considers the leadership role during inspections and how continuous improvement can support services to remain inspection ready every day. \n  \nCourse content: \n\nUnderstanding CQC expectations and well-led characteristics\nPreparing services and teams for inspection\nEvidence gathering and effective documentation\nStaff engagement and leadership during inspections\nDemonstrating and embedding continuous improvement\n\nOn completion of this course delegates will be able to (expected outcome): \n\nUnderstand CQC expectations and their contribution to a well-led service\nPrepare effectively for inspection through appropriate evidence\, documentation and staff engagement\nSupport continuous improvement and provide confident leadership during the inspection process\n\n  \nGovernance & Risk \nThis module develops nurse leaders’ understanding of their responsibilities for creating safe\, accountable clinical services. \nDelegates will explore the principles of clinical governance and effective risk management\, including incident reporting\, risk identification and assessment\, Duty of Candour and learning from events. The session considers how effective leadership contributes to a positive safety culture and high-quality patient care. \nCourse content: \n\nClinical governance principles and leadership responsibilities\nIdentifying\, assessing and managing clinical risk\nIncident reporting and learning from events\nDuty of Candour and professional accountability\nDeveloping and maintaining a positive safety culture\n\nOn completion of this course delegates will be able to (expected outcome): \n\nApply clinical governance and risk-management principles within their leadership role\nIdentify\, assess and respond appropriately to clinical risks and incidents\nPromote learning\, accountability and a positive patient safety culture\n\n 
URL:https://avonlmc.co.uk/event/cqc-leadership-governance-risk/
LOCATION:Coronation Community Centre\, 8A Park Road\, Bristol\, BS30 8EB
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261216T093000
DTEND;TZID=Europe/London:20261216T160000
DTSTAMP:20260921T154657Z
CREATED:20260910T142403Z
LAST-MODIFIED:20260921T154657Z
UID:59012-1797413400-1797436800@avonlmc.co.uk
SUMMARY:New to Management - Core Practice Management
DESCRIPTION:  \nBOTH DAYS TO BE ATTENDED – 2nd Day 18th December 2026 \n  \nMaximum Capacity: 15 \n  \nSummary: \nThis foundation course provides aspiring and new Practice Managers with a practical introduction to the core responsibilities involved in managing a general practice.  \nAcross two interactive days\, delegates will explore the key areas of responsibility that sit within practice management\, including Health & Safety\, Information Governance\, finance\, workforce responsibilities\, operational oversight and practice governance. The course will help delegates understand not only what they are responsible for\, but how these responsibilities connect within the day-to-day running of a safe\, effective and well-managed practice.  \nThe programme uses practical examples\, discussion and realistic general practice scenarios to build confidence in identifying priorities\, managing risk and knowing when to seek specialist support.  \n  \nCourse content: \n\nThe Practice Manager role\, responsibilities\, risk assessment and essential practice compliance\nHeallth & Safety\, premises responsibilities\, risk assessment and essential practice compliance\nInformation Governance\, confidentiality\, UK GDPR\, data security and managing information risks\nPractice finance fundamentals\, income and expenditure\, key funding streams and financial oversight\nWorkforce responsibilities\, operational priorities\, governance\, business continuity and managing competing demands\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nExplain the core responsibilities of a Practice Manager and identify the principal operational\, financial\, workforce and compliance requirements involved in running a general practice\nRecognise key risks relating to Health & Safety\, Information Governance\, finance\, workforce and practice operations and take appropriate action or seek support where required\nApply a structured approach to prioritising and managing the day-to-day responsibilities of a general practice\n\n  \n 
URL:https://avonlmc.co.uk/event/new-to-management-core-practice-management/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270106T093000
DTEND;TZID=Europe/London:20270106T160000
DTSTAMP:20260921T154749Z
CREATED:20260911T093815Z
LAST-MODIFIED:20260921T154749Z
UID:59014-1799227800-1799251200@avonlmc.co.uk
SUMMARY:New to Management - Operations Management (F2F)
DESCRIPTION:Maximum Capacity: 15 \n  \n  \nSummary: \nThis practical course develops the operational management skills required to coordinate the day-to-day running of a busy general practice.  \nDelegates will explore how demand\, workforce capacity\, appointments\, administrative processes and competing priorities interact\, and how managers can use systems\, data and structured problem-solving to maintain effective practice operations.  \nThe course moves beyond simply responding to daily pressures and introduces delegates to practical approaches for identifying operational problems\, improving workflows\, allocating resources and maintaining service continuity when things do not go to plan \n  \nCourse content: \n\nManaging demand\, capacity and workload across clinical and non-clinical practice teams\nAppointment systems\, patient access\, workflow management and effective use of practice resources\nProcess mapping\, identifying inefficiency and improving administrative and operational processes\nOperational performance\, using data and KPIs to identify pressures\, variation and opportunities for improvement\nBusiness continuity\, operational risk\, prioritisation and responding effectively to disruption and competing demands\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAssess operational pressures and make informed decisions about capacity\, workload\, workflow and resource allocation\nUse practice information and simple improvement techniques to identify inefficiencies and improve operational processes\nPrioritise and respond effectively to operational risks\, service disruption and competing demands while maintaining safe and effective services
URL:https://avonlmc.co.uk/event/new-to-management-operations-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270112T093000
DTEND;TZID=Europe/London:20270112T160000
DTSTAMP:20260910T082823Z
CREATED:20260910T081526Z
LAST-MODIFIED:20260910T082823Z
UID:59047-1799746200-1799769600@avonlmc.co.uk
SUMMARY:Leadership - Leading Others (F2F TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module moves the programme from self-leadership to the practical challenge of leading individuals and teams.  \nDelegates explore what defines a team\, what motivates people and the conditions required for sustained high performance. They consider common team dysfunctions and how leaders can establish greater clarity\, accountability\, trust and constructive challenge.  \nThe extended module provides substantial practical development around difficult conversations\, feedback and conflict resolution. Delegates practise approaches using realistic healthcare leadership scenarios\, enabling them to build confidence in addressing performance\, behavioural and relationship issues rather than allowing problems to escalate.  \nCourse content: \n\nDefine effective teams and explore relevant motivation theories and their practical implications for leadership\nDetermine the characteristics and behaviours associated with high performance\, including purpose\, trust\, clarity\, accountability and collective responsibility\nRecognise common team dysfunctions and develop leadership interventions for rebuilding trust\, improving accountability and strengthening team relationships\nDevelop structured approaches for preparing for and conducting difficult conversations and delivering clear\, specific and constructive feedback\nUnderstand different sources and responses to conflict and apply practical conflict-resolution techniques to workplace situations\n\nOn completion of this course delegates will be able to (expected outcome): \n\nApply leadership and motivation principles to create the conditions required for effective and high-performing teams\nRecognise and respond appropriately to team dysfunction\, performance concerns and emerging conflict\nConduct difficult conversations and provide constructive feedback with greater confidence\, clarity and compassion\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-leading-others-f2f-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T090000
DTEND;TZID=Europe/London:20270113T120000
DTSTAMP:20260910T082747Z
CREATED:20260910T082714Z
LAST-MODIFIED:20260910T082747Z
UID:59049-1799830800-1799841600@avonlmc.co.uk
SUMMARY:Leadership - Leader as Coach (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical module develops coaching as a core leadership capability and encourages delegates to move away from automatically solving problems for others towards developing capability\, ownership and independent thinking within their teams. \nDelegates explore the distinction between coaching and mentoring before learning a structured coaching approach using the GROW model. Particular emphasis is placed on attentive listening\, powerful questioning\, goal setting and feedback \nThrough repeated coaching practice\, delegates develop the confidence to use coaching techniques within everyday leadership conversations. \nCourse content: \n\nExplore the principles and benefits of coaching leadership and identify when coaching is – and is not – an appropriate intervention\nUnderstand the differences between coaching\, mentoring\, advising\, directing and managing and determine when each approach is appropriate\nApply Goal\, Reality\, Options and Will/Way Forward to structure effective development conversations\nDevelop attentive listening\, observations\, purposeful silence and powerful questioning techniques\nUse effective goal-setting and feedback approaches to translate coaching conversations into clear commitments and action\n\nOn completion of this course delegates will be able to (expected outcome): \n\nDistinguish between coaching\, mentoring\, advising and directing and select an appropriate approach for different leadership situations\nConduct structured coaching conversations using the GROW model\, attentive listening and powerful questioning\nSupport colleagues to establish meaningful goals\, identify their own solutions and take greater ownership of their development\n\n  \n 
URL:https://avonlmc.co.uk/event/leadership-leader-as-coach-f2f/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T130000
DTEND;TZID=Europe/London:20270113T160000
DTSTAMP:20260910T144936Z
CREATED:20260910T144936Z
LAST-MODIFIED:20260910T144936Z
UID:59016-1799845200-1799856000@avonlmc.co.uk
SUMMARY:New to Management - Practice Finance (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis introductory course provides new and aspiring Practice Managers with a practical understanding of how money flows through general practice and the manager’s role in supporting effective financial management.  \nDelegates will explore the principal sources of practice income\, common areas of expenditure and the financial information Practice Managers are likely to encounter. The course is designed to build financial confidence rather than accountancy expertise\, helping delegates understand the questions they should ask and recognise when financial information requires further investigation.  \nPractical examples will demonstrate how everyday operational and workforce decisions affect practice finances and why effective financial oversight is an important part of sustainable practice management.  \n  \nCourse content: \n\nHow general practice is funded\, including core contractual income and key additional income streams\nUnderstanding common practice expenditure\, workforce costs and the relationship between income\, costs and sustainability\nReading and interpreting budgets\, management information and basic financial reports\nBudget monitoring\, variance\, cash flow awareness and identifying emerging financial pressures\nThe Practice Manager’s role in financial controls\, forecasting\, decision-making and supporting effective financial governance\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDescribe the principal sources of general practice income and expenditure and understand how operational decisions can affect practice finances\nInterpret basic financial information\, identify significant variances or emerging concerns and ask appropriate questions\nContribute more confidently to budgeting\, financial monitoring and day-to-day financial decision-making within their practice
URL:https://avonlmc.co.uk/event/new-to-management-practice-finance-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270120T140000
DTEND;TZID=Europe/London:20270120T170000
DTSTAMP:20260911T111530Z
CREATED:20260910T132241Z
LAST-MODIFIED:20260911T111530Z
UID:59051-1800453600-1800464400@avonlmc.co.uk
SUMMARY:Project Management - Risks\, Issues and Assurance (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module develops delegates’ ability to identify and manage the uncertainty that accompanies project delivery within General Practice.  \nDelegates explore the important distinction between risks\, issues\, assumptions and dependencies and learn how each should be recorded\, monitored\, managed and escalated.  \nThe session moves beyond simply maintaining a risk register to consider effective risk ownership\, mitigation\, contingency planning\, project assurance and escalation. Particular attention is given to recognising when emerging project concerns require intervention or escalation to sponsors\, Partners or wider governance structures.  \n  \nCourse content: \n\nDistinguish between risks\, issues\, assumptions and dependencies and understand their implications for successful project delivery\nDevelop clear risk statements\, assess likelihood and impact\, identify controls and determine appropriate risk ownership\nApply mitigation\, contingency and issue-management approaches and maintain an effective RAID log throughout the project lifecycle\nEstablish appropriate escalation thresholds and consider when project concerns should be managed locally or escalated to sponsors\, Partners\, PCNs or organisational governance structures\nUse project health checks\, decision logs\, status reporting and assurance questions to determine whether a project remains deliverable\, controlled and aligned with its intended objectives\n\n  \n  \nOn completion of this course delegates will be able to (expected outcome): \n\nIdentify and differentiate project risks\, issues\, assumptions and dependencies and assess their potential effect on delivery\nApply proportionate controls\, mitigation\, contingency and escalation arrangements to manage project uncertainty effectively\nRAID\, assurance and project health information to provide appropriate oversight and support informed project decision-making
URL:https://avonlmc.co.uk/event/project-management-risks-issues-and-assurance-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270121T093000
DTEND;TZID=Europe/London:20270121T163000
DTSTAMP:20260903T105226Z
CREATED:20260903T105226Z
LAST-MODIFIED:20260903T105226Z
UID:58836-1800523800-1800549000@avonlmc.co.uk
SUMMARY:Quality Improvement & Leading Safe Clinical Services
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nQuality Improvement: \nThis practical module equips clinical leaders with structured approaches to driving meaningful improvement in patient care. \nDelegates will be introduced to the principles of Quality Improvement and improvement science\, including PDSA cycles\, Root Cause Analysis and measurement for improvement. The session explores how data and team engagement can be used to lead successful improvement projects and sustain positive changes within services. \nCourse content: \n\nPrinciples of Quality improvement and improvement science\nUsing PDSA cycles and Root Cause analysis\nMeasurement for improvement and effective use of data\nEngaging teams in improvement activity\nSustaining improvements and sharing learning\n\nOn completion of this course delegates will be able to (expected outcome) \n\nApply structured Quality improvement approaches to service development\nUse improvement tools\, measurement and data to inform and evaluate change\nEngage teams in implementing\, sustaining and sharing meaningful improvement in patient care\n\nLeading Safe Clinical Services: \nThis practical module equips nurse leaders with structured approaches to driving meaningful improvement in patient care. \nDelegates will be introduced to the principles of Quality Improvement and improvement science\, including PDSA cycles\, Root Cause Analysis and measurement for improvement. The session explores how data and team engagement can be used to lead successful improvement projects and sustain positive changes within services. \nCourse content: \n\nCreating and maintaining a positive patient safety culture\nClinical supervision\, safe staffing and effective escalation\nHuman factors and their impact on patient safety\nLearning from incidents and supporting safe clinical decision-making\nLeading multidisciplinary teams to deliver consistently high-quality care\n\nOn completion of this course delegates will be able to (expected outcome): \n\nLead and promote positive patient safety culture within their service\nApply effective supervision\, escalation and learning processes to strengthen clinical safety\nLead multidisciplinary teams to support safe\, consistent and high-quality patient care\n\n  \n 
URL:https://avonlmc.co.uk/event/quality-improvement-leading-safe-clinical-services/
CATEGORIES:Manager Training
END:VEVENT
END:VCALENDAR