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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270122T093000
DTEND;TZID=Europe/London:20270122T160000
DTSTAMP:20260911T093032Z
CREATED:20260911T093032Z
LAST-MODIFIED:20260911T093032Z
UID:59018-1800610200-1800633600@avonlmc.co.uk
SUMMARY:New to Management - CQC and Governance Masterclass (Non-Clinical) (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical masterclass develops the knowledge and confidence required by Practice Managers and other non-clinical managers to establish\, maintain and evidence effective governance within general practice.  \nDelegates will explore what good governance looks like in everyday practice\, how regulatory requirements translate into management systems and how practices can demonstrate that policies\, risks\, incidents\, complaints and improvement activity are actively managed rather than simply documented.  \nThe course will connect CQC requirements with everyday management responsibilities\, enabling delegates to identify governance gaps\, strengthen assurance arrangements and approach regulatory scrutiny with greater confidence \n  \nCourse content: \n\nUnderstanding CQC regulation and the responsibilities of non-clinical managers in maintaining safe\, effective and well-led services\nLeading effective governance systems\, including policies\, responsibilities\, oversight\, assurance and evidence\nRIS\, significant events\, complaints\, safeguarding and learning from incidents\nMonitoring compliance\,  maintaining evidence and identifying gaps before they become regulatory concerns\nCQC readiness\, demonstrating good governance and responding effectively to regulatory scrutiny\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nExplain how CQC requirements translate into everyday governance responsibilities and management systems within general practice\nReview their practice’s governance arrangements\, identify gaps or areas of risk and implement appropriate improvements\nOrganise and demonstrate evidence of effective governance and approach CQC assessment or regulatory scrutiny with greater confidence\n\n 
URL:https://avonlmc.co.uk/event/new-to-management-cqc-and-governance-masterclass-non-clinical-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270126T090000
DTEND;TZID=Europe/London:20270126T120000
DTSTAMP:20260910T094125Z
CREATED:20260910T094125Z
LAST-MODIFIED:20260910T094125Z
UID:59056-1800954000-1800964800@avonlmc.co.uk
SUMMARY:PCN Management - Leading & Managing in a PCN Environment (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module introduces the distinctive leadership challenges associated with managing within a Primary Care Network and establishes the foundations for the wider PCN Management & Leadership Development Programme.  \nDelegates explore the position of the PCN Manager within an increasingly complex primary care system and consider how leadership differs when working across multiple autonomous practices\, professional groups and partner organisations. Particular attention is given to role clarity\, accountability\, organisational boundaries and the relationship between formal authority and influence.  \nThe session examines how PCN Managers can build credibility\, establish effective relationships with Clinical Directors\, practices and wider system partners\, and provide leadership where responsibility may exceed direct organisational authority. Delegates are encouraged to reflect on their current role and identify practical opportunities to strengthen their leadership contribution within their own PCN.  \n  \nCourse content: \n\nExplore what makes PCN management different from management within an individual practice\, including the complexities created by multiple member practices\, distributed accountability\, shared services and relationships with wider system partners\nDetermine the respective roles of the PCN manager\, Clinical Director\, member practices\, Practice Managers\, PCN workforce and system partners and consider where responsibility\, accountability and influence sit across different PCN activities\nExplore how PCN Managers can lead effectively when they may not have direct hierarchical authority over the individuals or organisations required to deliver PCN priorities\nConsider how professional credibility\, relationships\, communication\, consistency and organisational understanding influence the ability of the PCN Manager to lead across organisational boundaires\nReflect on individual leadership strategies\, challenges and behaviours and identify practical priorities for strengthening the strategic and leadership contribution of the PCN Manager\n\nOn completion of this course delegates will be able to (expected outcome): \n\nExplain the distinctive leadership and management challenges associated with operation across a Primary Care Network\nIdentify roles\, responsibilities\, accountability and influence across key PCN relationships and organisational boundaries\nApply practical leadership approaches that strengthen credibility\, relationships and effectiveness when leading without direct authority
URL:https://avonlmc.co.uk/event/pcn-management-leading-managing-in-a-pcn-environment-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T160000
DTSTAMP:20260911T093300Z
CREATED:20260911T093300Z
LAST-MODIFIED:20260911T093300Z
UID:59020-1801042200-1801065600@avonlmc.co.uk
SUMMARY:New to Management - People Management (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis course develops the practical people-management skills required by new and aspiring Practice Managers to lead and support non-clinical teams effectively within general practice.  \nDelegates will explore the manager’s responsibilities across the employee lifecycle\, including recruitment\, induction\, performance\, attendance\, development and difficult conversations. Particular attention will be given to the transition from colleague to manager and establishing clear expectations\, professional boundaries and accountability.  \nThe course also addresses the distinctive challenge of managing upwards within a GP partnership\, helping delegates develop the confidence to communicate effectively with Partners\, present recommendations\, challenge constructively and manage situations where responsibility and authority do not always sit in the same place.  \n  \nCourse content: \n\nThe manager’s role across the employee lifecycle\, including recruitment\, induction\, probation\, development and retention\nSetting expectations\, delegation\, accountability and managing individual and team performance\nManaging attendance\, conduct and capability and approaching difficult conversations confidently and appropriately\nBuilding effective teams\, supporting wellbeing\, managing conflict and developing a positive workplace culture\nManaging upwards: working effectively with GP Partners\, influencing decisions\, presenting recommendations and constructively challenging where required\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nApply effective people-management approaches across the employee lifecycle and respond appropriately to common workforce issues\nHold clearer management conversations\, establish expectations and address performance\, attendance and behavioural concerns with greater confidence\nBuild productive relationships with staff and GP Partners\, using effective communication\, influence and constructive challenge to support good practice management
URL:https://avonlmc.co.uk/event/new-to-management-people-management-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T160000
DTSTAMP:20260911T101801Z
CREATED:20260911T101801Z
LAST-MODIFIED:20260911T101801Z
UID:59058-1801042200-1801065600@avonlmc.co.uk
SUMMARY:New to Management - People Management (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis course develops the practical people-management skills required by new and aspiring Practice Managers to lead and support non-clinical teams effectively within general practice.  \nDelegates will explore the manager’s responsibilities across the employee lifecycle\, including recruitment\, induction\, performance\, attendance\, development and difficult conversations. Particular attention will be given to the transition from colleague to manager and establishing clear expectations\, professional boundaries and accountability.  \nThe course also addresses the distinctive challenge of managing upwards within a GP partnership\, helping delegates develop the confidence to communicate effectively with Partners\, present recommendations\, challenge constructively and manage situations where responsibility and authority do not always sit in the same place.  \n  \nCourse content: \n\nThe manager’s role across the employee lifecycle\, including recruitment\, induction\, probation\, development and retention\nSetting expectations\, delegation\, accountability and managing individual and team performance\nManaging attendance\, conduct and capability and approaching difficult conversations confidently and appropriately\nBuilding effective teams\, supporting wellbeing\, managing conflict and developing a positive workplace culture\nManaging upwards: working effectively with GP Partners\, influencing decisions\, presenting recommendations and constructively challenging where required\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nApply effective people-management approaches across the employee lifecycle and respond appropriately to common workforce issues\nHold clearer management conversations\, establish expectations and address performance\, attendance and behavioural concerns with greater confidence\nBuild productive relationships with staff and GP Partners\, using effective communication\, influence and constructive challenge to support good practice management
URL:https://avonlmc.co.uk/event/new-to-management-people-management-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270202T090000
DTEND;TZID=Europe/London:20270202T120000
DTSTAMP:20260911T102217Z
CREATED:20260910T124807Z
LAST-MODIFIED:20260911T102217Z
UID:59060-1801558800-1801569600@avonlmc.co.uk
SUMMARY:Project Management - Stakeholder Engagement and Communication (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nProjects within General Practice frequently involve individuals and organisations over whom the project manager has limited formal authority. Effective stakeholder engagement is therefore central to successful project delivery.  \nThis module develops delegates’ ability to identify and understand stakeholders\, assess influence\, interest and potential resistance\, and develop proportionate engagement and communication strategies.  \nDelegates consider the different approaches required when working with Partners\, employees\, clinical teams\, patients\, PCNs and wider system stakeholders and explore how project communication can be adapted to different audiences and circumstances.  \n  \nCourse content: \n\nIdentify internal and external stakeholders and explore why stakeholder relationships can significantly influence project success within General Practice\nAssess stakeholders according to influence\, interest\, impact\, position and potential contribution to determine appropriate engagement approaches\nExplore how to build support\, develop effective sponsor relationships\, influence without formal authority and respond constructively to challenge or resistance\nDevelop communication plans that identify what different stakeholders need to know\, when they need to know it and the most appropriate method of communication\nApply stakeholder and communication approaches to situations involving conflicting priorities\, difficult messages\, resistance and competing organisational interests\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nIdentify and analyse the stakeholders who can influence\, support or be affected by a General Practice project\nDevelop targeted stakeholder engagement and communication strategies appropriate to different levels of influence\, interest and project impact\nAdapt their approach to build support\, manage resistance and communicate project information effectively across practice\, PCN and wider system environments
URL:https://avonlmc.co.uk/event/project-management-stakeholder-engagement-and-communication-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270203T093000
DTEND;TZID=Europe/London:20270203T123000
DTSTAMP:20260903T104420Z
CREATED:20260903T081407Z
LAST-MODIFIED:20260903T104420Z
UID:58830-1801647000-1801657800@avonlmc.co.uk
SUMMARY:Clinical Leadership - Line Management Difficult Conversations (Clinical Leads)\, (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nThis practical module equips clinical leaders with techniques for managing challenging conversations confidently and professionally. \nDelegates will develop approaches to giving constructive feedback\, addressing performance concerns\, handling conflict and managing sensitive staff and patient interactions. The session also explores active listening and emotional management\, helping leaders address difficult issues while maintaining professional relationships. \nCourse content: \n\nGiving clear and constructive feedback\nManaging performance and other challenging conversations\nHandling conflict positively and professionally\nActive liste4ning and managing emotions\nManaging difficult staff and patient interactions while maintaining relationships\n\nOn completion of the course delegates will be able to (expected outcome): \n\nApproach difficult and sensitive conversations with greater confidence\nGive constructive feedback and manage performance or conflict personally\nUse active listening and emotional awareness to maintain effective professional relationships\n\n 
URL:https://avonlmc.co.uk/event/nurse-leadership-line-management-difficult-conversations-nurse-leads-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270203T130000
DTEND;TZID=Europe/London:20270203T160000
DTSTAMP:20260903T104358Z
CREATED:20260903T081606Z
LAST-MODIFIED:20260903T104358Z
UID:58833-1801659600-1801670400@avonlmc.co.uk
SUMMARY:Clinical Leadership - Wellbeing & Resilience (Clinical Leads)\, (F2F)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nThis module supports clinical leaders to maintain their own wellbeing and resilience while effectively supporting others. \nDelegates will explore the impact of pressure\, change and uncertainty on themselves and their teams. The session considers practical resilience strategies\, recognising stress and burnout\, compassionate leadership\, psychological safety and maintaining healthy workload boundaries. \nCourse content: \n\nRecognising stress\, pressure and burnout\nDeveloping practical personal resilience strategies\nSupporting staff wellbeing and maintaining motivation\nCompassionate leadership and psychological safety\nManaging workload\, personal resilience and healthy boundaries\n\nOn completion of the course delegates will be able to (expected outcome): \n\nRecognise and respond appropriately to signs of stress and burnout\nApply practical strategies to strengthen personal and team resilience\nCreate a more compassionate\, psychologically safe environment that supports staff well-being
URL:https://avonlmc.co.uk/event/nurse-leadership-wellbeing-resilience-nurse-leads-f2f/
LOCATION:Avon LMC\, 14A High Street\, Staple Hill\, Bristol\, Bristol\, BS16 5HP\, United Kingdom
CATEGORIES:Nurse Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270209T090000
DTEND;TZID=Europe/London:20270209T123000
DTSTAMP:20260910T100416Z
CREATED:20260910T100416Z
LAST-MODIFIED:20260910T100416Z
UID:59066-1802163600-1802176200@avonlmc.co.uk
SUMMARY:PCN Management - Influencing\, Negotiation & Managing Across Organisations (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis practical module develops the influencing and negotiation skills required by PCN Managers working across practices\, partnerships and wider health and care organisations.  \nPCN Managers frequently carry responsibility for achieving outcomes without holding direct authority over all those involved. The course therefore explores how influence is built through credibility\, relationships\, understanding stakeholder interests and selecting an appropriate approach to different individuals and organisational contexts.  \nDelegates examine stakeholder power and influence\, influencing without authority\, negotiation preparation\, managing disagreement and constructive challenge. The session also considers how PCN Managers can work effectively with Clinical Directors\, GP Partners\, Practice Managers\, providers and system partners where priorities or organisational interests may differ.  \nA practical PCN negotiation scenario enables delegates to apply the techniques introduced during the session.  \n  \nCourse content: \n\nExplore formal and informal sources of influence and consider how authority\, expertise\, relationships\, information\, credibility and organisational position affect decision-making within a PCN\nIdentify key PCN stakeholders and assess their level of power\, interest\, influence\, alignment and potential resistance in relation to PCN priorities\nDevelop practical approaches for influencing member practices\, Clinical Directors\, partners\, providers and wider system stakeholders when direct managerial authority is limited or absent\nProduce structured negotiation techniques including identifying positions and interests\, understanding alternatives\, establishing tradeables\, preparing concessions and working towards sustainable agreeements\nExplore approaches to challenging decisions professionally\, presenting alternative recommendations\, raising concerns and maintaining effective working relationships during disagreement\nApply influencing and negotiation techniques within a realistic multi-stakeholder PCN scenario  and reflect on the approaches that support effective system working\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAnalyse stakeholder power\, interests and influence and select appropriate approaches for different PCN relationships\nUse structured influencing and negotiation techniques to manage competing organisational priorities and achieve collaborative outcomes\nApply constructive challenge and managing-upwards techniques confidently while maintaining effective personal relationships
URL:https://avonlmc.co.uk/event/pcn-management-influencing-negotiation-managing-across-organisations-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T090000
DTEND;TZID=Europe/London:20270210T123000
DTSTAMP:20260910T083535Z
CREATED:20260910T083535Z
LAST-MODIFIED:20260910T083535Z
UID:59068-1802250000-1802262600@avonlmc.co.uk
SUMMARY:Leadership - Strategic Leadership (F2F TBC)
DESCRIPTION:Maximum Capacity: 15 \n  \nSummary: \nLeadership within healthcare increasingly requires influence beyond traditional organisational and hierarchical boundaries. This module develops delegates’ ability to understand the wider system in which they operate and to build the relationships\, networks and influence required to achieve outcomes where formal authority may be limited.  \nDelegates explore political awareness\, organisational power\, networks and social connectivity before applying practical stakeholder mapping and engagement approaches.  \nThe module develops influencing\, persuasion and collaborative leadership skills\, enabling delegates to navigate competing interests and build support for ideas and improvement initiatives across professional and organisational boundaries.  \nCourse content: \n\nUnderstand organisational dynamics\, competing interests\, priorities and perspectives while maintaining integrity and professional purpose\nExplore the importance of formal and informal networks and relationship capital in achieving leadership outcomes\nIdentify different organisational power bases and examine the distinction between authority\, power and influence\nIdentify and analyse stakeholders according to influence\, interest\, position and relationships and develop appropriate engagement strategies\nDevelop practical approaches for building coalitions\, presenting compelling arguments\, negotiating competing priorities and creating collaborative solutions\n\nOn completion of this course delegates will be able to (expected outcome): \n\nAnalyse the political\, relational and organisational context surrounding a leadership challenge\nMap key stakeholders\, networks and sources of power and develop targeted engagement strategies\nUse influencing\, persuasion and collaborative leadership approaches to progress objectives across organisational and professional boundaries
URL:https://avonlmc.co.uk/event/leadership-strategic-leadership-f2f-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270210T130000
DTEND;TZID=Europe/London:20270210T163000
DTSTAMP:20260910T085514Z
CREATED:20260910T085514Z
LAST-MODIFIED:20260910T085514Z
UID:59070-1802264400-1802277000@avonlmc.co.uk
SUMMARY:Leadership - Leading Change (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThe final taught module develops delegates capability to lead people and services through change within complex healthcare environments. \nDelegates explore established change-management approaches including Lewin’s Three-Step Model\, Kotter’s Eight-Step Process and ADKAR\, considering the strengths and limitations of different approaches rather than treating change as a simple linear process. \nParticular emphasis is placed on understanding the psychological experience of change\, responding constructively to resistance and recognising complex or ‘wicked’ problems where conventional solutions may be insufficient \nDelegates also use creative-thinking approaches to explore alternative responses to complex service challenges and apply their learning to their Service Improvement Project \n  \nCourse content: \n\nExplore why change succeeds or fails and the leadership role in creating direction\, engagement and momentum\nCompare and apply Lewin’s Three-Step Model\, Kotters Eight-Step Process and ADKAR to different change scenarios\nUnderstand how uncertainty loss\, identity and perceived control can affect people’s responses to organisational change\nFrame resistance as potentially valuable information and distinguish complicated problems from complex or wicked challenges\nApply creative-thinking and problem-solving approaches to generate alternatives\, engage stakeholders and develop sustainable responses to change\n\nOn completion of this course delegates will be able to (expected outcome): \n\nSelect and apply appropriate change-management frameworks to workplace change initiatives\nRecognise and respond constructively to the psychological and behavioural responses associated with organisational change\nApply systems and creative-thinking approaches to complex change challenges and develop practical strategies for progressing change
URL:https://avonlmc.co.uk/event/leadership-leading-change-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270223T090000
DTEND;TZID=Europe/London:20270223T123000
DTSTAMP:20260910T094740Z
CREATED:20260910T094740Z
LAST-MODIFIED:20260910T094740Z
UID:59072-1803373200-1803385800@avonlmc.co.uk
SUMMARY:PCN Strategy\, Business Planning & Finance (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module develops the strategic\, business planning and financial skills required to translate PCN priorities into credible and sustainable plans.  \nDelegates explore how PCNs can move beyond short-term operational delivery towards clearer medium-term strategic planning. The course considers how population need\, workforce\, finance\, service priorities\, organisational capacity and wider system expectations can be brought together to establish realistic PCN priorities.  \nThe session introduces a practical approach to developing business plans and business cases and considers how financial information should inform strategic decisions. Delegates will also explore the principles of commissioning and contract management where PCNs are delivering or purchasing services.  \nThe emphasis throughout is on enabling PCN Managers to move confidently from identifying a need through to presenting a structured\, evidence-based recommendation for decision.  \n  \nCourse content: \n\nExplore the distinction between operational activity and strategic management and consider how PCNs can establish clear priorities within a changing primary care environment\nConsider population need\, workforce\, finance\, service demand\, estates\, digital capability\, member practice priorities and wider system expectations when determining future PCN priorities\nProduce a structured approach to translating strategic priorities into a practical 12-36 month business plan incorporating objectives\, resources\, risks\, measures and delivery requirements\nExplore the components of an effective PCN business care including problem definition\, evidence\, options\, costs\, benefits\, risks\, recommendation and implementation considerations\nDevelop understanding of budgets\, forecasting\, variance\, financial commitments\, workforce and service costs\, sustainability and the financial implications of strategic decisions\nProduce the principles of service specifications\, deliverables\, outcomes\, KPIs\, mobilisations\, performance monitoring and managing contractual risk within a PCN context\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nTranslate population\, organisational and system needs into clear and achievable PCN strategic priorities\nDevelop structured business plans and business cases that integrate evidence\, finance\, benefits\, risks and implementation requirements\nFinancial and contractual information more confidently to support sustainable PCN decision-making
URL:https://avonlmc.co.uk/event/pcn-strategy-business-planning-finance-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270224T090000
DTEND;TZID=Europe/London:20270224T120000
DTSTAMP:20260911T102012Z
CREATED:20260910T110449Z
LAST-MODIFIED:20260911T102012Z
UID:59074-1803459600-1803470400@avonlmc.co.uk
SUMMARY:Project Management - Business Cases and Benefits Realisation (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module develops delegates’ ability to demonstrate why a proposed project or investment should proceed and how its intended benefits will be identified\, measured and sustained.  \nUsing a proportionate approach suitable for General Practice\, delegates explore the essential components of a credible business case\, including the case for change\, options appraisal\, financial and non-financial considerations\, risk and expected benefits.  \nThe session also considers what happens beyond project implementation\, helping delegates distinguish between project outputs and genuine organisational benefits and establish measures through which improvement can be demonstrated.  \n  \nCourse content: \n\nDefine the problem\, opportunity or strategic requirement and establish why organisational investment\, capacity or change may be required\nCompare credible options including do-nothing\, do-minimum and change approaches using proportionate financial\, operational\, workforce\, quality and risk criteria\nBring together strategic rationale\, options\, resource requirements\, risks\, implementation considerations and recommendations within a clear decision-making document\nDistinguish project activities\, outputs\, outcomes and benefits and explore how poorly defined benefits can undermine evaluation of project success\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDevelop a proportionate and evidence-informed business case for investment or change within General Practice\nEvaluate alternative options using appropriate financial\, operational\, workforce\, quality\, risk and benefit considerations\nDefine measurable project benefits and establish arrangements for monitoring and demonstrating benefits realisation following implementation
URL:https://avonlmc.co.uk/event/project-management-business-cases-and-benefits-realisation-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270309T090000
DTEND;TZID=Europe/London:20270309T123000
DTSTAMP:20260910T111618Z
CREATED:20260910T111618Z
LAST-MODIFIED:20260910T111618Z
UID:59076-1804582800-1804595400@avonlmc.co.uk
SUMMARY:Project Management - Change Management and Service Transformation (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nSuccessful project delivery does not automatically result in successful organisational change. This practical module explores how project managers and practice leaders can move from implementing a technical solution to achieving sustainable changes in behaviours\, processes and service delivery.  \nDelegates examine current and future-state processes\, readiness for change\, stakeholder impact and resistance before considering how new ways of working can be tested\, implemented and embedded.  \nUsing realistic General Practice service transformation scenarios\, the session integrates project management with practical change-management and improvement techniques.  \n  \nCourse content: \n\nExplore the relationship between project management\, change management and service transformation and why technically successful projects can fail to achieve sustainable change\nUse process mapping and structured analysis to understand existing services\, identify problems and design improved future-state processes\nConsider how proposed changes affect different individuals\, teams and processes and assess organisational readiness for implementation\nExplore the causes of resistance\, leadership responses\, communication and engagement\, and use structured change principles to support adoption of new ways of working\nApply PDSA and implementation approaches to test change\, measure impact\, respond to emerging problems and ensure improvements become embedded within normal practice\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nAnalyse existing services and processes and identify opportunities for structured service improvement and transformation\nAssess organisational readiness\, stakeholder impact and resistance and develop appropriate strategies to support successful implementation\nPlan\, test and embed service changes in a way that supports sustainable improvement rather than short-term project implementation
URL:https://avonlmc.co.uk/event/project-management-change-management-and-service-transformation-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270317T090000
DTEND;TZID=Europe/London:20270317T120000
DTSTAMP:20260910T095632Z
CREATED:20260910T095632Z
LAST-MODIFIED:20260910T095632Z
UID:59078-1805274000-1805284800@avonlmc.co.uk
SUMMARY:PCN Management - Leading Change\, Service Redesign & Improvement (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis module develops the skills required to lead change and service improvement across Primary Care Networks where different practices\, teams and stakeholders may have different priorities\, processes and levels of readiness for change.  \nDelegates explore why change across PCNs can be particularly challenging and consider how to diagnose the problem before moving too quickly towards a solution. The course introduces practical approaches to stakeholder engagement\, process and pathway redesign\, managing resistance and testing improvements before wider implementation.  \nThe session also considers the role of the PCN Manager in creating the conditions for successful change\, maintaining engagement across organisational boundaries and ensuring that service redesign delivers measurable benefits rather than simply introducing new processes.  \nDelegates apply the learning to a realistic PCN service redesign challenge.  \n  \nCourse content: \n\nExplore why organisational change becomes more complex when it crosses practice and organisational boundaries and consider common reasons why PCN change initiatives encounter resistance or lose momentum\nUse structured approaches to understand current performance\, demand\, capacity\, variation\, stakeholder experience and root causes before determining an appropriate intervention\nExplore how patient pathways\, workforce roles\, processes\, interfaces and technology can be redesigned to improve effectiveness and patient experience\nConsider how PCN Managers can monitor whether expected benefits have been achieved and support the transition from short-term change project to embedded operational practice\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDiagnose PCN service and operational problems systematically before selecting improvement interventions\nApply practical service redesign and change-management approaches across multiple practices and stakeholder groups\nDevelop implementation approaches that address stakeholder engagement\, resistance\, measurement and benefits realisation
URL:https://avonlmc.co.uk/event/pcn-management-leading-change-service-redesign-improvement-f2f-venue-tbc/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270323T093000
DTEND;TZID=Europe/London:20270323T120000
DTSTAMP:20260911T102138Z
CREATED:20260910T101041Z
LAST-MODIFIED:20260911T102138Z
UID:59080-1805794200-1805803200@avonlmc.co.uk
SUMMARY:PCN People Management Masterclass - (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module is designed for PCN Managers who hold direct line-management responsibility for PCN or associated staff.  \nThe course focuses on the practical people-management challenges most commonly encountered within PCNs\, including managing performance\, addressing difficult issues\, providing effective feedback and developing teams that may operate across multiple practice locations or professional groups.  \nDelegates consider how clear expectations\, regular management conversations\, constructive challenge and appropriate support can improve individual and team performance. The session also explores the distinction between capability\, conduct\, behaviour and wellbeing concerns and the importance of addressing issues early and consistently.  \n  \nCourse content: \n\nEstablish clear expectations\, objectives and accountability for PCN employees and team members\nConduct effective management conversations\, supervision and performance reviews\nRecognise and respond appropriately to performance\, capability\, conduct and behavioural concerns\nProvide constructive feedback and manage difficult conversations confidently\nUse coaching and development approaches to increase individual capability and ownership\nSupport team culture\, wellbeing\, resilience and sustainable performance across distributed PCN teams\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nEstablish clearer expectations and accountability for individuals and teams\nAddress performance and behavioural concerns confidently using structured management conversations\nApply feedback\, coaching and development approaches to support sustainable and team performance
URL:https://avonlmc.co.uk/event/pcn-people-management-masterclass-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270324T090000
DTEND;TZID=Europe/London:20270324T123000
DTSTAMP:20260910T135019Z
CREATED:20260910T135019Z
LAST-MODIFIED:20260910T135019Z
UID:59082-1805878800-1805891400@avonlmc.co.uk
SUMMARY:Programme and Strategic Project Management (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis advanced module moves beyond the management of individual projects to consider how practices and PCNs can manage multiple\, competing and interdependent projects as part of wider organisational strategy.  \nDelegates explore the distinction between projects\, programmes and portfolios and consider how organisations can determine which projects should be started\, continued\, deferred or stopped when resources and capacity are constrained.  \nThe session introduces practical approaches to strategic alignment\, prioritisation\, interdependency management\, programme governance and portfolio oversight\, enabling senior managers to make more informed decisions about organisational change and investment. \n  \nCourse content:  \n\nDistinguish between individual project management\, coordinated programme management and strategic portfolio oversight and consider when each approach is appropriate\nAssess proposed projects against organisational priorities\, patient impact\, regulatory requirements\, financial implications\, risk\, capacity and expected benefit\nIdentify dependencies\, competing resource requirements and sequencing decisions across multiple projects and consider their effect on organisational delivery\nDevelop proportionate governance\, escalation\, reporting and assurance arrangements that enable senior leaders to maintain oversight without unnecessarily increasing bureaucracy\nUse programme and portfolio information to make evidence-informed Start ? Continue ? Defer ? Stop decisions and maintain organisational focus on projects that deliver the greatest strategic value\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nDistinguish etween project\, programme and portfolio management and apply the appropriate level of oversight within a General Practice or PCN environment\nEvaluate and prioritise competing projects according to strategic alignment\, impact\, risk\, benefit\, dependencies and organisational capacity\nEstablish proportionate programme governance and use portfolio information to support strategic decisions about which projects should start\, continue\, be deferred or stop
URL:https://avonlmc.co.uk/event/programme-and-strategic-project-management-f2f-venue-tbc/
CATEGORIES:Manager Training
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270330T090000
DTEND;TZID=Europe/London:20270330T113000
DTSTAMP:20260911T102106Z
CREATED:20260910T102047Z
LAST-MODIFIED:20260911T102106Z
UID:59086-1806397200-1806406200@avonlmc.co.uk
SUMMARY:PCN Management - Project & Programme Delivery in PCNs (Virtual)
DESCRIPTION:  \nMaximum Capacity: 20 \n  \nSummary: \nThis module provides PCN Managers with a practical framework for translating PCN priorities into structured and manageable projects and programmes.  \nRather than providing generic project management theory\, the course focuses specifically on the challenges of delivering projects across multiple practices\, teams and partner organisations. Delegates explore how to establish clear scope\, outcomes\, responsibilities\, governance and milestones and how to manage dependencies where delivery is shared across different organisations.  \nThe session introduces practical approaches to project initiation\, planning\, risk and issue management\, governance\, reporting and benefits realisation. Particular attention is given to establishing clear ownership and escalation arrangements within complex PCN projects.  \nDelegates are encouraged to apply the tools directly to a current or planned PCN initiative.  \n  \nCourse content: \n\nExplore the relationship between strategic priorities\, programmes\, projects\, workstreams and individual actions and establish when a structured project approach is required\nDefine the problem\, desired outcomes\, deliverables\, boundaries\, resources\, assumptions and dependencies required to establish a clear PCN project\nDevelop milestones\, workstreams\, responsibilities and dependencies and consider how accountability can be maintained where delivery involves multiple practices or partner organisations\nProduce practical approaches to identifying and managing risks\, issues\, assumptions\, dependencies\, decisions and determining when escalation is required\nConsider proportionate project governance\, decision rights\, Clinical Director and board oversight\, practice representation and effective progress reporting\nMove beyond measuring whether activity has been completed to evaluation whether the project has delivered the intended organisational\, financial\, workforce or patient benefit\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nStructure PCN priorities as clearly defined projects with appropriate scope\, outcomes\, ownership and governance\nUse practical project management tools to manage milestones\, responsibilities\, dependencies\, risks and issues across organisational boundaries\nMonitor project delivery and evaluate whether intended benefits have been achieved and sustained\n\n 
URL:https://avonlmc.co.uk/event/pcn-management-project-programme-delivery-in-pcns-virtual/
CATEGORIES:Manager Training
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270331T090000
DTEND;TZID=Europe/London:20270331T113000
DTSTAMP:20260911T102036Z
CREATED:20260910T092608Z
LAST-MODIFIED:20260911T102036Z
UID:59089-1806483600-1806492600@avonlmc.co.uk
SUMMARY:PCN Management - Data\, Digital & Population Health for PCN Managers (Virtual)
DESCRIPTION:Maximum Capacity: 20 \n  \nSummary: \nThis module develops the confidence of PCN Managers to use data\, digital opportunities and population health information to support better decision-making and service development.  \nDelegates explore how to move beyond collecting activity data towards using information to identify variation\, understand population need\, prioritise resources and evaluate impact. The session considers how PCN Managers can identify the measures that matter and present information in ways that support effective Clinical Director and Board decision-making.  \nThe course also examines digital transformation within primary care\, distinguishing genuine service transformation from simply introducing new technology. Delegates consider adoption\, benefits\, workforce and patient impact\, digital exclusion and implementation risk.  \nThe session concludes by exploring the appropriate use of emerging AI tools within PCN management\, including productivity opportunities\, information governance and the importance of professional oversight.  \nCourse content: \n\nExplore how to interpret data critically\, understand variation\, ask appropriate questions and recognise the limitations of individual measures\nConsider how population segmentation\, inequalities\, demand and local intelligence can support prioritisation and service development within a PCN\nDifferentiate operational\, performance and strategic measures and consider how dashboards can provide concise information for managers\, Clinical Directors and PCN Boards\nDevelop practical approaches to presenting data clearly\, identifying the key message and moving from information to recommendation and action\nExplore how technology can support service redesign while considering workflow\, adoption\, patient experience\, workforce impact\, digital exclusion\, information governance and implementation risk\nConsider appropriate uses of AI-enabled tools for productivity\, analysis and drafting alongside professional accountability\, validation\, confidentiality and human overs\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nInterpret PCN data and population information more confidently and identify the key questions arising from performance and variation\nDevelop meaningful measures and communicate data in ways that support effective PCN decision-making\nEvaluate digital and AI-enabled opportunities in relation to service benefit\, implementation\, risk and organisational readiness
URL:https://avonlmc.co.uk/event/pcn-management-data-digital-population-health-for-pcn-managers-virtual/
CATEGORIES:Manager Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270331T120000
DTEND;TZID=Europe/London:20270331T143000
DTSTAMP:20260910T102928Z
CREATED:20260910T102928Z
LAST-MODIFIED:20260910T102928Z
UID:59091-1806494400-1806503400@avonlmc.co.uk
SUMMARY:PCN Management - Manager Impact Masterclass (F2F Venue TBC)
DESCRIPTION:  \nMaximum Capacity: 15 \n  \nSummary: \nThis masterclass supports PCN Managers to strengthen their personal impact and confidence when working with senior clinical\, managerial and system stakeholders.  \nDelegates explore professional presence\, assertiveness\, facilitation and communication and consider how to present recommendations with greater clarity and confidence. The course focuses particularly on situations in which PCN Managers need to contribute to meetings\, challenge constructively\, facilitate discussion between competing stakeholders or represent the PCN externally.  \nThe session combines practical techniques with opportunities for reflection and rehearsal so that delegates leave with approaches that can be applied immediately within their professional role.  \n  \nCourse content: \n\nExplore professional presence and the factors that contribute to credibility and confidence within senior PCN and system environments\nDevelop assertive communication approaches that enable managers to express professional views clearly without becoming either passive or confrontational\nStrengthen presentation and verbal communication skills when presenting recommendations\, explaining decisions or representing the PCN\nDevelop practical facilitation techniques for managing meetings\, disagreement and competing stakeholder perspectives\nApprove the clarity and impact of concise written reports and board recommendations\nConsider personal resilience\, boundaries and professional networks as components of sustainable leadership effectiveness\n\n  \nOn completion of this course delegates will be able to (expected outcome): \n\nCommunicate professional views and recommendations with greater confidence\, clarity and authority\nApply assertive communication and facilitation approaches in challenging PCN meetings and stakeholder situations\nIdentify practical actions to strengthen their professional presence\, resilience and personal effectiveness
URL:https://avonlmc.co.uk/event/pcn-management-manager-impact-masterclass-f2f-venue-tbc/
CATEGORIES:Manager Training
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END:VCALENDAR