DPO Programme - Module 3 (Virtual)
2026-10-14 13:00 - 16:00 (Europe/London)
Number of capacity: 15

Summary
This module examines breach governance under Articles 32–34 UK GDPR from a defensibility and regulatory reasoning perspective.
It focuses on risk-to-rights assessment, notification thresholds, documentation architecture, and board-level oversight.
A 3-hour governance session covering:

Legal definition of personal data breach
Risk to rights and freedoms assessment model
72-hour ICO notification threshold
Article 32 proportionality
Patient notification test (Article 34)
Insider misuse and supply chain exposure
Mitigation as regulatory credit
Breach documentation architecture
Governance oversight model

Mapped to NHS DSPT Standards 1–3.
Course Content

Breach identification and classification
Risk scoring and reportability decisions
ICO notification and patient communication
Mitigation and documentation defensibility
Breach governance structure for GP practices

Expected Outcome

Conduct structured breach risk assessments
Determine ICO notification thresholds confidently
Maintain defensible breach documentation and escalation logs

Dealing with Challenging People (Virtual)
2026-10-19 09:30 - 16:30
Number of Capacity: 12

Working in a GP practice or healthcare setting can mean managing difficult interactions with patients, relatives, or even colleagues — often in high-pressure situations. This practical workshop equips staff with the awareness and tools to handle challenging behaviour calmly and professionally.
Participants will explore what might be driving the behaviour, assess risk and make appropriate decisions, and recognise their own emotional triggers and responses. They’ll learn practical communication techniques to defuse tension, set boundaries, and achieve effective outcomes for everyone involved. The session concludes with reflection and action planning to support confident application in daily practice.

Multimorbidity
2026-10-20 09:30 - 16:30 | East Trees Health Centre, 100A Fishponds Rd, Bristol, BS5 6SA, United Kingdom
Number of Capacity: 14

Summary:
Multimorbidity training prepares Healthcare Assistants to support patients who live with two or more long term health conditions. The training focuses on helping HCAs understand the complexity of managing multiple conditions while delivering safe, person centred care
Course Content:

Multi Morbidity introduction, Blood pressure and Hypertension
Respiratory, understanding basic asthma. How you can support respiratory patients
Diabetes. Introduction and understanding the 15 Health Care Essentials relating to the diabetic review, including the diabetic foot check
Multimorbidity annual reviews
NHS Health check

Expected Outcome:

Understanding of different blood pressure targets for different patient groups
Understanding the essentials of multimorbidity reviews. Including diabetes, hypertension, CKD, mental health etc
Providing essential diet and lifestyle guidance that is patient centred
Understanding and management of an irregular pulse
Understanding and management of the diabetic foot presentation
Gain a basic insight into asthma

DPO Programme - Module 4 (Virtual)
2026-10-21 09:30 - 12:30
Number of capacity: 15

Summary
This session integrates operational data protection mechanics into board-level assurance and strategic governance.
It focuses on Article 30 Records of Processing (ROPA), DPO obligations, documentation architecture, and compliance maturity modelling.
A 3-hour strategic governance session covering:

ROPA completeness and audit utility
Processor listing discipline
DPO independence requirements
Caldicott Guardian interface
Governance documentation hierarchy
Training assurance evidence
Compliance maturity levels (1–4)
Board reporting structure
Integrated governance dashboard model

Mapped to NHS DSPT Standards 1–3.
Course Content

Article 30 ROPA architecture and audit readiness
DPO governance and independence
Documentation and asset ownership mapping
Compliance maturity assessment
Annual assurance cycle design

Expected Outcome

Maintain an audit-ready ROPA
Demonstrate DPO structural independence
Articulate governance maturity at board level

DPO Programme - Module 5 (Virtual)
2026-10-21 14:00 - 16:30
Number of capacity: 15

Summary
This applied workshop guides delegates through the lifecycle of a Data Protection Impact Assessment (DPIA), focusing on defensible risk reasoning and mitigation discipline.
It uses a structured case study to embed the requirements of Articles 35–36 into GP governance practice.
A 2.5-hour DPIA workshop covering:

DPIA trigger test (high-risk processing)
Processing description and data flow mapping
Necessity and proportionality analysis
Risk identification and structured scoring
Mitigation design and documentation
DPO consultation recording
Residual risk acceptance
Governance sign-off model

Mapped to NHS DSPT Standards 1–3.

Course Content

Determining when a DPIA is legally required
Risk identification and structured scoring model
Designing specific mitigation strategies
Recording DPO advice and residual risk
Embedding DPIA into project lifecycle governance

Expected Outcome

Conduct a legally defensible DPIA
Apply necessity and proportionality rigorously
Integrate DPIA governance into operational decision-making

Record Keeping (Virtual)
2026-10-23 12:30 - 14:30
Number of Capacity: 12

Summary for Record Keeping session:

This interactive session is designed for general practice nurses and nursing associates and explores the importance of effective clinical record keeping and professional communication in primary care. It will consider what constitutes high-quality documentation, common record-keeping pitfalls, effective communication with patients and colleagues, escalation and safety-netting, and the importance of accurately documenting clinical decisions.

Using real-world scenarios and examples from NMC Fitness to Practise hearings, the session will explore how poor communication and inadequate documentation can contribute to concerns about professional practice. Participants will have the opportunity to reflect on their own practice, identify potential risks and consider practical ways to strengthen their documentation and communication.
The session will be interactive and reflective, with a focus on applying professional standards to everyday general practice rather than simply reviewing theory.

Travel Intro (F2F)
2026-11-05 09:30 - 2026-11-06 16:30 | Greenway Community Practice, Greystoke Ave, Southmead, Bristol, Avon, BS10 6AF, United Kingdom
Maximum Capacity: 14
BOTH DAYS TO BE ATTENDED
This course is designed to give you a solid introduction to providing a travel health service within your practice. It will focus on risk assessment, vaccine preventable and non vaccine preventable diseases, malaria prevention and the consultation process. You will have plenty of opportunity to ask questions and practice with the resources available.

Contraception Intro (Venue TBC)
2026-11-06 09:30 - 16:30
Maximum Capacity: 14

For trained Nurses or Nurse associates who are new to practice nursing or new to contraception. It will cover pills and pill checks, injections and injection checks, plus a brief overview of other types of contraception. Scenarios will help consolidate the learning to enable you to do effective and safe yearly checks. Brief overview of STIs and testing. We will be using the UKMEC.

Coding (Virtual)
2026-11-11 09:30 - 12:30
Number of Capacity: 15
Course Content
Our half-day SNOMED training course is designed for clinical coders of all experience levels, providing you with the essential techniques and knowledge to find the correct codes for your primary care team confidently.
Read Coding vs. SNOMED:
In Scotland and Northern Ireland, Read codes are used, while in England and Wales (from April 2025), SNOMED codes will be the standard. If you are based in Scotland or Northern Ireland, we recommend our Read Code training here.
For Experienced Clinical Coders:

Stay up-to-date with the latest techniques for improving coding accuracy and relevance to both clinicians and patients.
Delve into advanced coding scenarios and case studies to enhance your skills.
Refine your expertise with our advanced SNOMED training course, tailored to the needs of experienced coders.

For Non-Experienced Clinical Coders:

Begin your coding journey with our introductory SNOMED training, covering all the essential background and principles of SNOMED CT terminology.
Build a solid foundation in SNOMED CT coding and terminology.
Learn through interactive and engaging training materials to make coding concepts easy to understand.

Strategic Management Programme - Foundation 1 Strategic Foundations (Virtual)
2026-11-11 11:00 - 14:00
Number of Capacity: 20

This module introduces structured strategic thinking within the realities of small partnership-based General Practice organisations. Delegates will develop confidence in articulating strategic direction, differentiating operational activity from strategy, and drafting a 12-month strategic framework aligned to BNSSG system priorities.
Course Content:

What strategy means in General Practice
BNSSG system context (ICB, PCN, contract landscape)
Operational vs strategic thinking
Priority setting frameworks
Strategy-on-a-page workshop

Expected Outcome:

Define strategy within a primary care context
Identify 3-5 realistic strategic priorities
Draft a structured 12-month strategic outline

Strategic Management Programme - Intermediate 1 Building a 3-5 Year Practice Strategy (Virtual)
2026-11-12 13:00 - 16:30
Number of Capacity: 20
This module strengthens applied strategic planning capability for leaders already contributing to practice or PCN strategy, focusing on structured multi-year planning in the BNSSG environment. Delegates will learn how to conduct environmental scanning, translate BNSSG demand pressures into realistic priorities, and create an integrated 3–5 year practice strategy with aligned KPIs and risk considerations.
Course Content:

Environmental scanning (PESTLE adapted to General Practice)
BNSSG demand pressures and implications for strategy
Prioritisation frameworks and strategic trade-offs
KPI selection and “what good looks like.”
Aligning strategy to risk, workforce, and financial constraints

Expected Outcome:

Produce draft strategic themes for a 3-5 year strategy
Select KPIs aligned to strategic priorities
Identify key strategic risks and mitigations linked to priorities

HCA Core Immunisations
2026-11-16 09:30 - 16:30 | Coronation Community Centre, 8A Park Road, Bristol, BS30 8EB
Maximum capacity: 14

BOTH DAYS TO BE ATTENDED – 2nd day is 20th November
Two-Day Core Training for Unregistered Staff (Including HCSWs)
This two-day core training is designed for unregistered staff, including Healthcare Support Workers (HCSWs), who support immunisation delivery under appropriate supervision. In line with UKHSA National Minimum Standards, the course builds core competencies and understanding of the immunisation process. Participants will learn:

The purpose and structure of the UK immunisation programme
Roles and responsibilities in supporting vaccine delivery
Safe handling, storage, and disposal of vaccines
Recognising and reporting adverse reactions
Effective communication with patients and carers, including addressing concerns
Infection control principles in immunisation settings
Supporting documentation and record-keeping
Awareness of legal and ethical boundaries, including consent processes

This training empowers unregistered staff to contribute confidently and safely to immunisation services within their scope of practice.

Introduction to Wound Management
2026-11-17 09:30 - 16:30 | Horfield Health Centre, Lockleaze Road, Bristol, BS7 9RR, United Kingdom
Maximum Capacity: 14

Introduction to wound management is aimed at non-registered professionals, e.g., HCAs or nurses who are newly qualified/completely new to wounds.

Aim of the course:
An introduction to wound and leg ulcer assessment and management. The course covers assessment of tissue types, assessment and management of infection, exudate levels, wound edges/ surrounding skin including knowing when to escalate deteriorating and/ or infected wounds/ leg ulcers and the appropriate onwards referral required. The training also covers the local dressing formulary, dressing indications and the leg ulcer pathways at a basic level.

Strategic Management Programme - Intermediate 2 Financial Planning for Resilience (Virtual)
2026-11-18 09:00 - 12:30
Number of Capacity: 20
This module builds intermediate-level financial planning capability, enabling leaders to move from reading finances to modelling future resilience and testing assumptions. Delegates will develop practical forecasting confidence using scenario modelling (best/mid/worst case), understand sustainability thresholds and drawdown risk, and strengthen investment decision discipline to support resilience planning.
Course Content:

Multi-year forecasting in practice settings
Scenario modelling: best/mid/worst case assumptions
Sustainability thresholds, reserves and fragility indicators
Investment vs cost containment decision discipline
Governance of financial decisions (roles, documentation, escalation)

Expected Outcome:

Build a simple multi-year forecast and compare scenarios
Stress test assumptions and identify key risk drivers
Present structured financial options with governance considerations

Strategic Management Programme - Foundation 2 Finance & Sustainability (Virtual)
2026-11-18 14:00 - 17:00
Number of Capacity: 20
Builds financial literacy and sustainability awareness for emerging leaders in General Practice. Delegates will gain confidence in interpreting practice finances and identifying early sustainability risks.
Course Content:

Practice income streams (GMS/PMS/APMS)
Cost structure and staffing ratios
Reading a financial summary
Sustainability risk flags
Scenario-based financial discussion

Expected Outcome:

Interpret a simplified practice financial summary
Identify sustainability risks
Link financial insight to strategic planning

Excellence in Customer Service (Virtual)
2026-11-19 09:30 - 12:30
Number of Capacity: 15

Summary
Patient experience training for primary care is designed to help reception teams, administrators, care navigators, clinicians and practice managers develop the everyday communication skills that build trust, confidence and positive patient experiences across primary care.
Every interaction shapes how patients feel about their practice. Whether answering the telephone, welcoming someone at reception, responding to concerns or supporting patients through moments of uncertainty, the quality of communication has a lasting impact on patient experience, team confidence and the reputation of the organisation.
Our Excellent Customer Care Training for Primary Care provides practical, evidence-informed communication skills that help staff communicate with empathy, professionalism and consistency. Delegates leave with greater confidence to build rapport, manage expectations and create positive experiences throughout every patient interaction.

Phlebotomy (F2F)
2026-11-24 09:30 - 12:30 | Kingswood Health Centre, Alma Rd, Bristol BS15 4EJ, United Kingdom
Maximum Number: 8
Summary:
A beginner phlebotomy course introduces students to the essential knowledge and hands on skills needed to safely and effectively draw blood from patients.
Course Content:

Basic Anatomy and Physiology
Procedure and Infection Control
Trouble Shooting
Practical Session
Competencies

Expected Outcome:

Describe, discuss and demonstrate the correct technique for taking blood samples, summarising problems and how to overcome them, including the procedure to follow when a specimen is not obtained
Know how to reassure individuals prior to, during and after blood collection
Recognise infection control and risk measures appropriate to the procedure

Strategic Management Programme - Intermediate 3 Workforce Transformation & Role Design (Virtual)
2026-11-25 09:30 - 13:00
Number of Capacity: 20

This module develops strategic workforce redesign capability, focusing on role optimisation, supervision capacity, and retention planning in the context of rising demand and workforce constraints.
Delegates will learn how to design workforce models that improve access and sustainability, optimise ARRS roles at PCN scale, and evaluate cost and supervision implications to avoid unintended burden.
Course Content:

Workforce transformation principles in General Practice / PCNs
Skill-mix optimisation and role clarity
ARRS role design at scale and supervision planning
Workforce cost inflation and sustainability implications
Retention strategy beyond pay (culture, workload, development)

Expected Outcome:

Draft a workforce redesign option aligned to demand and access pressures
Assess supervision and operational impacts of new role models
Identify workforce risks and mitigation actions (including retention)

Strategic Management Programme - Foundation 3 Workforce Strategy Basics (Virtual)
2026-11-26 09:30 - 12:30
Number of Capacity: 20
Explores workforce fragility and role optimisation in General Practice. Delegates will map workforce risks and understand ARRS supervision implications.
Course Content:

Workforce fragility in primary care
Recruitment and retention risks
ARRS roles and supervision burden
Succession planning
Workforce mapping workshop

Expected Outcome:

Map workforce structure and dependency
Identify succession risks
Develop stabilising workforce actions

Emergency First Aid at Work
2026-12-02 09:30 - 15:30 | Avon LMC, 14A High Street, Staple Hill, Bristol, Bristol, BS16 5HP, United Kingdom
Maximum capacity: 12

Emergency First Aid at Work (EFAW) A 1 day course covering:
Priorities of first aid
Managing incidents
Basic life support
Automated External Defibrillation
Examination of a casualty
Unconsciousness
Control of bleeding
Burns and scalds
Regulations
First aid kits
Recording and reporting
There is a multiple-choice question paper at the end and it is a Health & Safety Executive approved course with certificates lasting 3 years.
First aid manuals are available via a QR code

Strategic Management Programme - Foundation 4 Governance & Risk (Virtual)
2026-12-02 10:00 - 13:00
Number of Capacity: 20
Develops governance literacy and structured risk management. Delegates will construct a risk register and apply risk scoring models.
Course Content:

Governance pillars in General Practice
Enterprise vs operational risk
Risk scoring matrix
Escalation pathways
Crisis scenario discussion

Expected Outcome:

Construct a basic risk register
Apply structured risk scoring
Recognise escalation triggers

Strategic Management Programme - Foundation 5 Using Data with Confidence (Virtual)
2026-12-02 13:30 - 16:30
Number of Capacity: 20
Builds confidence in using data for decision-making. Delegates will interpret trends and design a simple strategic dashboard.
Course Content:

Access and activity metrics
Demand vs capacity
KPI alignment
Dashboard design
Data misuse issues

Expected Outcome:

Interpret activity trends
Select aligned KPIs
Design a one-page dashboard

Travel Update (F2F)
2026-12-04 09:30 - 16:30 | Kingswood Health Centre, Alma Rd, Bristol BS15 4EJ, United Kingdom
Number of Capacity: 15
This course is designed to continue to support you with your provision of a travel health service within your practice. It will build on previous knowledge and experience. It will update you on what is new in the world of travel health, share best practice and discuss challenges/solutions with fellow practice nurses.

Core Immunisations 2 Day Course (Day 1 F2F Day 2 Virtual)
2026-12-07 09:30 - 2026-12-08 16:30 | Avon LMC, 14A High Street, Staple Hill, Bristol, Bristol, BS16 5HP, United Kingdom
Maximum Capacity: 14

BOTH DAYS TO BE ATTENDED – 2nd day 08/12/2026
Two-Day Core Training for Registered Healthcare Professionals
This comprehensive two-day core course is tailored for registered healthcare professionals new to immunisation practice. Aligned with the UKHSA National Minimum Standards, the training provides essential knowledge and practical skills to deliver safe and effective vaccination services. Key learning outcomes include:

Understanding national immunisation schedules and vaccine recommendations
Safe and effective vaccine administration techniques
Proper storage, handling, and disposal of vaccines
Legal and ethical responsibilities, including consent and documentation
Identification and management of adverse reactions
Communication strategies to support informed decision-making and reduce vaccine hesitancy
Infection prevention and control during immunisation
Special considerations for vulnerable groups including children, pregnant women, and those with underlying conditions
Accurate record-keeping and data management

Includes the complete routine immunisations schedule https://www.gov.uk/government/publications/the-complete-routine-immunisation-schedule
This course prepares registered professionals to confidently begin immunisation practice in clinical settings.

Strategic Management Programme - Intermediate 4 Leading Change & Service Redesign (F2F)
2026-12-09 09:00 - 13:00 | Avon LMC, 14A High Street, Staple Hill, Bristol, Bristol, BS16 5HP, United Kingdom
Number of Capacity: 20
This module focuses on leading and embedding change in small partnership organisations, where influence, engagement, and resistance management are central to success.
Delegates will learn how to design and deliver service change using structured change frameworks, stakeholder engagement approaches, and practical techniques for managing resistance and sustaining implementation.
Course Content:

Change frameworks adapted to General Practice (small organisation lens)
Diagnosing readiness and change fatigue
Stakeholder mapping and clinical engagement strategies
Managing resistance and partnership dynamics
Embedding change: implementation discipline and benefits tracking

Expected Outcome:

Build a phased change plan for a service redesign initiative
Apply stakeholder mapping to strengthen engagement and adoption
Use practical techniques to manage resistance and sustain change

Strategic Management Programme - Intermediate 5 Influencing in Complex Systems (F2F)
2026-12-09 13:30 - 17:30 | Avon LMC, 14A High Street, Staple Hill, Bristol, Bristol, BS16 5HP, United Kingdom
Number of Capacity: 20
This module develops influence and negotiation capability across Practice–PCN–ICB relationships, where leaders must operate with political awareness and structured stakeholder engagement.
Delegates will learn how to map system stakeholders, prepare negotiation strategies, conduct challenging conversations, and influence decisions in complex environments—without damaging relationships or credibility.
Course Content:

Stakeholder mapping across Practice, PCN, and ICB contexts
Influence strategies: collaboration, negotiation, and credibility
Preparing for difficult conversations and challenge scenarios
Negotiation frameworks and “red lines” planning
Simulation: commissioning/ICB panel-style influence exercise

Expected Outcome:

Map stakeholders and identify influence pathways for a real issue
Prepare and conduct structured negotiation conversations
Apply techniques for challenging conversations while preserving relationships

Contraception Update (Venue TBC)
2026-12-11 09:30 - 16:30
Maximum Capacity: 14
For trained Nurses or Nurse Associates who have already some knowledge and experience of pills and injections and do yearly checks. We will discuss other types of contraception and go into greater depth about other considerations e.g. epilepsy and diabetes. Scenarios will consolidate the learning to help you deal with side effects and be able to counsel patients in other types of contraception. Brief overview of STIs and testing. We will be using the UKMEC.
