Reception Manager – Fallodon Way Medical Centre

Overview

The Reception Manager will lead and manage the reception team to ensure the delivery of high-quality patient services. This role involves overseeing daily reception operations, managing appointment systems, and providing support during staff absences by covering reception duties and working one shift per week alongside the team. The Reception Manager will also function as the Appointment Manager, ensuring efficient scheduling and patient flow.

 

Please find the Job Description for the details.

For questions about the job, please feel free to contact Carlos de Rosa, Practice Manager at carlos.da-rosa@nhs.net

No. of Vacancies
1
Responsible For
  • Team Leadership and Management:
    • Supervise and support the reception team, ensuring adherence to practice policies and procedures.
    • Conduct regular team meetings, performance appraisals, and identify training needs.
    • Manage staff rotas, ensuring adequate coverage during operating hours.
    • Address and resolve any patient or staff issues promptly and professionally.
 
  • Reception Duties:
    • Cover reception duties during staff absences and work one shift per week alongside the reception team to maintain first hand understanding of daily operations.
    • Greet patients and visitors, manage incoming calls, and handle general inquiries efficiently.
    • Ensure the reception area is welcoming, clean, and organised.
 
  • Appointment Management:
    • Oversee the appointment booking system to optimise patient access and clinician schedules.
    • Monitor and manage appointment availability, ensuring timely access for patients.
    • Implement strategies to reduce missed appointments and improve patient attendance.
 
  • Administrative Responsibilities:
    • Maintain accurate patient records and ensure confidentiality in line with practice policies.
    • Collaborate with the Practice Manager to develop and implement operational improvements.
    • Assist in the recruitment, induction, and training of new reception staff.
    • Manage patient registration processes and ensure data accuracy.
 
  • Patient Experience:
    • Promote a patient-centred approach, ensuring high levels of patient satisfaction.
    • Handle patient complaints and feedback constructively, implementing changes where necessary.
    • Ensure effective communication with patients regarding appointments, services, and practice updates.
Job Nature
Full Time
Job Location
Bristol
Salary
£32,000 per annum (pro rota)
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