Care Co-ordinator

Beechwood Medical Practice

Part Time - Full Time, Permanent Post

Job summary

We are a long-established practice of 8 GP partners, supported by a large, close knit team of other clinical and admin staff.  Due to our increasing list size we are looking to recruit an additional member of staff to help us continue to provide a high quality service.

We are keen to recruit someone who can provide a high level of quality customer service and who can use their initiative and common sense to find practical solutions to the many enquiries we deal with each day.  This role would be based for some hours in the reception office interacting mainly with patients and at other times your role would be in our back office environment where you would be engaged with more administrative work.  You will be given a wide variety of work to do and full training for all roles will be provided.

Opportunities for future career development would be supported for employees who are interested in progression.

Main duties of the job

Your role within the Reception team will include:

Greeting patients and visitors, signposting patients to the most appropriate service, booking appointments, answering telephone calls, ensuring the clinicians have everything they need for the day.

Admin work in reception would include assisting patients who would like to register with the practice, processing prescription and sick note requests, and helping patients with general enquiries.

Your role within the Admin team will include:

Communicating with patients who might need annual review or follow-up; processing and responding to incoming electronic and paper communications, assisting with vaccination clinics and submitting claims for work done.

We would provide you with in-house and external training courses to support your learning of these skills.

About us

We are a happy and diverse team who enjoy working together with the common aim of providing a great service for our patients.

We work out of a spacious, light and modern premises with secure on-site parking.  You will have access to a staff cycle scheme and childcare voucher scheme.

Starting pay £12.21 (reviewed at end of probation period), good opportunities to progress your career, and eligibility for the NHS or other pension schemes.

We also have regular social events, secure parking, free daily refreshments.

To apply please complete the practice application form and return to maddy.brickley@nhs.net  by closing date of 12.03.2025.  If you would like to find out more, or would like to arrange an informal visit, please contact Maddy Brickley on 0117 9082376 or email.

Please find the attachment below.

Job Description

Person Specification

Job Application Form