Job summary

You will work in the Patient Services (Reception) department as part of the Broadmead Medical Centre Reception Services team.

You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice team.

By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives. We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.

We reserve the right to close this vacancy once enough suitable applications have been received.

We anticipate interviews to be held either week commencing the 24th or 31st March.

Main duties of the job

Key Responsibilities:

Answering the telephone within agreed timescales with a professional and pleasant manner

Dealing with patient queries both personal and via the telephone accurately, efficiently and effectively

Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient

Accurately taking messages, including patient details, specifics of message and conveying the message to the appropriate person using the most relevant and quickest form of communication

Signposting and prioritising patients in line with appropriate training

Please review the full job description.

About us

We want every member of our team to be committed to outstanding 'patient care by people who care' and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.

Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.

As an Employee Ownership Trust, every team member is a 'co-owner', empowered to shape and influence the company's direction. We encourage all 'co-owners' to get involved and be active participants in all areas of the business.

Please visit NHS Job Advert for details.

For questions about the job, please contact Ann Price, HR Advisor at workwithus@brisdoc.org / 01179370900.