Are you passionate about making a real difference in patients’ lives?

Do you thrive in a busy, people-focused environment where no two days are the same? If so, we’d love to hear from you!

We're looking for a warm, proactive, and organised Patient Experience and Engagement Manager to join our friendly GP practice team. This is a key leadership role focused on improving the patient journey and managing our fantastic patient navigation team to ensure every patient feels welcome, heard, and supported.

What you’ll be doing:

• Leading and supporting our patient navigation team to provide excellent front-of-house service
• Acting as the first point of contact for patient feedback, concerns, and complaints
• Using patient insight to drive improvements in how we deliver care and services
• Building strong relationships with patients, families, and the local community
• Helping to run our patient volunteer group
• Supporting practice operations to ensure everything runs smoothly day to day

What we’re looking for:

• Someone with team management or supervisory experience (ideally in healthcare or customer service)
• A real people-person with excellent communication and problem-solving skills
• Confidence using IT systems (experience with EMIS is a bonus)
• Organised, compassionate, and calm under pressure
• Passionate about improving patient experience and access to care

What we offer:

• A welcoming, supportive team and inclusive work environment
• Opportunities for training and development
• NHS pension and staff benefits including an Employee Assistance Programme, an additional Christmas shopping day and a Cycle to Work Scheme
• A chance to make a genuine impact in your local community

This is a key role within the practice and finding the right person is very important to us. You will be working closely with both the Deputy Practice Manager and the Practice Business Manager on a daily basis, and whilst experience gained in a patient facing role would be ideal for us, we will consider applications from strong candidates who have develop the necessary skill sets in a different sector. We’re looking forward to meeting you!

How to Apply:

If you would like to discuss the role further, please contact Jo Curnow via bnssg.hr.priory@nhs.net.

If you’re ready to bring your skills, energy, and care to our practice, please apply via the NHS website using the following link:

Please find the following documents for role.

Job Description

Personal Specification

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Please visit NHS Job Advert for the details.

Application deadline: Midnight Sunday 28^th September

Interviews: To be confirmed. Likely week commencing October 6th