Customer Service Skills (F2F)

Number of Capacity: 12

Customer service skills require patience, consistency and resilience. How to make it look easy is a skill in itself.

This 3-hour session will look at ways to improve the relationship between the patient and the receptionist/care-navigator. It will focus on:

• Building relationships
• Negotiating with patients
• Working as a team
• Telephone skills
• Face to face encounters
• Reflective learning