Cloud Based Telephony publication release 

Cloud Based Telephony (CBT) data will be made publicly available at GP practice level for the first time via the NHS England website on 27 November 2025.

Publication of CBT data will enable analysis to measure patient-initiated demand and the ease of patients being able to contact their GP practice.

Key metrics include call volumes, call outcome (answered, missed, resulting in a call back request, or ending in response to an automated message or diversion) and call wait times and duration. Data will be available by day of the week and time of day and updated monthly.