Job summary

The Old School Surgery and UWE Healthcentre Frenchay, are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.

Full and part time hours considered, this will also include very occasional Saturdays.

You will be required to work across both of our sites subject to business need.

Unfortunately, we do not offer sponsorship for this role, and you must have the right to work in the UK.

Strictly no recruitment agencies.

Due to the high number of applicants, we cannot provide individual feedback.

Main duties of the job

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Overview of your organisation

The Old School Surgery is based in a beautiful old Victorian school, set opposite the lovely central Fishponds Park and St Marys Church. We have a branch surgery at the University of the West of England housed in the middle of this vibrant University.Excellent, enthusiastic and competent nursing and support teams.

Strong green ethos - Old School Surgery is a Greener Practice.

Strong links with local social prescribing service with social prescriber working within the practice

Health and well-being staff representative.

Daily breaks, lunchtime meet up, free fresh coffee and tea, fresh fruit and snacks

Whatsapp Groups to keep you in the know and socialise

Positive social purpose commitment to reducing health inequalities in our patients.

Easy cycling and road links and a secure bike shed with heated clothes dryer, changing room and shower facilities. We offer the cycle to work scheme (two of them in fact to get the best range of cycles available)

Amazing private staff sun terrace with comfortable sofas, umbrellas and space to chill.

How to apply

Please apply through NHS Jobs (Reference number: A0380 – 25 – 0013)

Closing Date: 7^th December 2025

For further information please contact teresa.johnson21@nhs.net