Job summary

The post-holder will undertake a variety of administrative duties to support and cover all administrative tasks within the administrative team. They will also work in our patient facing health navigation team when needed.

The post-holder will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.Attendance at monthly team meetings and periodic training days is mandatory except in exceptional circumstances. The Practice will commit to publishing a team meeting schedule and to provide adequate notice for any training days.

At all times the postholder must act in a manner consistent with the 'code of conduct and appearance' when representing Charlotte Keel Medical Practice, BrisDoc and the NHS.

Main duties of the job

Undertake a wide variety of administrative duties to support and cover the entire clinical administrative workflow, including:

• Managing and coding incoming correspondence and ensure it gets to the right place at the right time.
• Managing referrals to secondary care.
• Recalling patients for screening and long-term condition management
• Preparing medical records and reports requests.
• All aspects of medical records management, - registering patients, deducting patients, summarising notes.
• Helping support the health navigation team on front desk and signposting patients to the right service.

About us

Why Join Us?

• High energy, high reward: If you like being on the go and making a tangible difference, you'll thrive here.
• Genuine teamwork: You'll join a team that has your back - mentoring, supporting, and developing one another.
• Career progression: We support your professional development with supervision, CPD, and training bonuses.
• Purpose and pride: As part of BrisDoc, you'll be part of an NHS-aligned, employee-owned Social Enterprise making positive change every day.

We're a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our 'Community Fund' is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.

By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

Please visit the NHS Job Advert for the details.

For questions about the job, please contact Anjana Thankachan, People Team Coordinator at workwithus@brisdoc.org / 01179370900.