Strategic Management Programme – Intermediate 4 Leading Change & Service Redesign (Virtual)

Number of Capacity: 10

This module focuses on leading and embedding change in small partnership organisations, where influence, engagement, and resistance management are central to success.

Delegates will learn how to design and deliver service change using structured change frameworks, stakeholder engagement approaches, and practical techniques for managing resistance and sustaining implementation.

Course Content:

• Change frameworks adapted to General Practice (small organisation lens)
• Diagnosing readiness and change fatigue
• Stakeholder mapping and clinical engagement strategies
• Managing resistance and partnership dynamics
• Embedding change: implementation discipline and benefits tracking

Expected Outcome:

• Build a phased change plan for a service redesign initiative
• Apply stakeholder mapping to strengthen engagement and adoption
• Use practical techniques to manage resistance and sustain change