Job summary
Montpelier Health is recruiting for a forward-thinking, dynamic Patient Services Manager to join our established management team, supporting the Practice Manager to deliver an excellent patient experience.

Main duties of the job
The Patient Services Manager reports directly to the Practice Manager and is responsible for supporting them in ensuring the smooth daily running of the patient-facing services through robust, patient-care focused management

To be responsible for the leadership and management of the Health Navigation team

To work with the Practice Manager to ensure that the Practice complies with a range of regulatory and statutory requirements

The Patient Services Manager will have responsibility for developing and implementing all policies and procedures in relation to the PPG and Complaints service

Respond in a timely fashion to all complaints received into the practice and manage the accurate and detailed recording of each complaint, acknowledgement and practice response

To work with the management team to optimise the efficiency of the patient journey whilst maintaining excellent quality of care

The Patient Services Manager will oversee CQC-related work, specific to their role

For more information and to apply: Job Advert –