Position: Medical Receptionist (Part-Time, 15–20 hours per week)

An exciting opportunity has arisen for a warm and enthusiastic Medical Receptionist to join our friendly team at Greenway Community Practice.

You’ll work within a supportive, close-knit reception team, playing a vital role in delivering high-quality, patient-centred care.

What you'll be doing

As a Care Navigator, you will provide the first point of contact for patients and guide them to the appropriate service or healthcare professional. Excellent organisation skills and a passion for delivering outstanding customer service are essential.

Your responsibilities will include:

• Greeting patients and providing a welcoming, professional first impression
• Answering telephone calls and responding to patient queries
• Booking appointments and managing patient records
• Performing administrative tasks to support the smooth running of the practice
• Active signposting to statutory and voluntary sector services to help patients access the care they need

Why Greenway?

We are a Practice of 5 GP Partners and 5 GPs, with a patient list size of over 12,500. We are very proud to have been rated as ‘Outstanding’ by the Care Quality Commission and voted the ‘Best GP Practice in Bristol by our patients in the annual GP patient survey.

We have one of the best patient recommendation scores with 95% of patients recommending our service.

Who are we looking for?

• Experience in providing high-quality customer service
• Ability to work well in a team
• Experience in a similar role is preferred, but full training will be provided for the right candidate
• Positive, proactive, and able to use initiative

Job Summary:

• To provide an efficient and effective reception, clerical, and administrative support service to the practice team in accordance with relevant policies and procedures.
• To use skills, knowledge, and experience to support the administration systems in the practice.
• As a Care Navigator you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients to get the right coordinated support, at the right time to help manage a wide range of needs.
• This will include active signposting to a range of statutory and voluntary sector services which are often complex and difficult to navigate.
• To offer general assistance to the practice team and project a positive and friendly image to patients and visitors both in person and on the telephone.

If you are interested in this exciting opportunity and would like to apply, please send your CV, and cover letter to Kate Barnes, Practice Manager at kate.barnes3@nhs.net

Closing date for applications Friday 24^th July 2026