Clinical Leadership – Line Management Difficult Conversations (Clinical Leads), (F2F)

Maximum Capacity: 15

This practical module equips clinical leaders with techniques for managing challenging conversations confidently and professionally.

Delegates will develop approaches to giving constructive feedback, addressing performance concerns, handling conflict and managing sensitive staff and patient interactions. The session also explores active listening and emotional management, helping leaders address difficult issues while maintaining professional relationships.

Course content:

• Giving clear and constructive feedback
• Managing performance and other challenging conversations
• Handling conflict positively and professionally
• Active liste4ning and managing emotions
• Managing difficult staff and patient interactions while maintaining relationships

On completion of the course delegates will be able to (expected outcome):

• Approach difficult and sensitive conversations with greater confidence
• Give constructive feedback and manage performance or conflict personally
• Use active listening and emotional awareness to maintain effective professional relationships