Avon LMCs Newsletter on 11-10-23

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The ALMC Newsletter

Welcome to our weekly newsletter, sharing the latest news and topics of interest for practices.

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– LATEST NEWS –

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The contractual deadline to provide patients with online access to their notes draws ever nearer.
 
For those practices who have not already switched on this functionality, GPC England last week published updated guidance:
 
https://bma-mail.org.uk/7IPW-4H7W-8DA0E73F974D34BD19D3BSAE639EE76F387BC3/cr.aspx
 
Dr Shaba Nabi at Avon LMC has produced a simple infographic to help practices to navigate this guidance in readiness for 31st October 2023.

Patient Accelerated Access to Records decision making tool for practices Avon LMC

I would like to introduce myself as the new General Manager of Avon LMC. Over the last 10 years I have worked across Primary and Secondary Care and more recently have completed vocational training in Law, following the completion of a Law degree. I am looking forward to representing and supporting General Practice in my new role and developing strong collaborative relationships that will benefit the future of General Practice. – Rebecca Kemp, LLB (Hons), CSMgr FAMS FIPC  General Manager, Avon LMC

Many practices in BNSSG have not been inspected by CQC in several years. Following feedback from practices who have undergone recent inspections, there are significant differences compared to inspections that were performed pre-pandemic. A few specific areas to highlight are:

1. There is a suite of CQC searches that are imported into your EMIS that form part of the CQCs assessment of your safety assessment. These will have been imported as part of your Ardens subscription. We would like to inform you all about an important update regarding Learning Disability Nursing Apprenticeships.

2. With increasing allied healthcare professionals and ARRS roles, there is a need for documented oversight of non-medical prescribers to ensure safe practice
3.  A robust process for acting on MHRA alerts 
4.  A system to support oversight of safe controlled drug prescribing

Finally, I thought I would share with you the attached letter which reflects some of the work that the LMC does trying to influence national policy on behalf of the GPs in BNSSG.

Thank you letter – Avon LMC

Dr Lee Salkeld
My pronouns are he/his
Partner, Whiteladies Health Centre (Mon, Thur, Fri)
Interim Chair, Avon LMC (Tues)
Clinical Director, Healthwest PCN (Tues)
Trustee, Avon LMC Benevolent Fund

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– LATEST TRAINING AND EVENTS –

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This FREE half-day training will help you and your practice in providing support to patients on first contact, in accordance with the 2023 / 24 Network Contract DES guidance. This course aims to establish the key skills which able colleagues to try to maintain control of conversations from the outset with patients, the challenges that exist as increasing numbers of new clinical roles become available in primary care which patients do not understand and are therefore reluctant to access.

We recommend this course even for experienced colleagues as the sections around controlling conversations tend to be different to common practice.

Following this course, we recommend the Enhanced Care Navigation Skills course which supports receptionists in having difficult care navigation conversations, and managing people with challenging behaviours.

Hosted by Paul Edwards (Striding Edge), this course will cover:

• Establish the key skills required for maintaining control of conversations with patients
• Address the challenges posed by the increasing number of clinical roles in primary care
• Asking insightful questions to elicit the essential information to navigate accurately
• Interrupting and closing off conversations.
• Interrupting and closing off conversations.
• And more…

This course will run throughout October, and it is open to all Receptionists and Care Navigators. Please find the course dates listed below.

• Wednesday 1 November | 09.30PM – 12.30PM
• Wednesday 8 November | 01.30PM – 04.30PM
• Wednesday 22 November | 09.30AM – 12.30PM

To register your interest, please go to: Hub Login – Striding Edge Consultancy

This FREE half-day training will help you and your practice in providing support to patients on first contact, in accordance with the 2023 / 24 Network Contract DES guidance. This course aims to equip your team with essential, self-supporting personal insights and a new look into the thought-processes and belief systems of patients that will enable many colleagues to be able to carry a mindset that will enhance their work-related wellbeing.

Hosted by Paul Edwards (Striding Edge), this course will cover:

• Moving from the “feel-act” dynamic to the “feel-think-act” dynamic
• Dealing with abusive/inappropriate language and behaviour
• Offering patients clinical options that are not what they asked for (namely, the doctor)
• And more…

This course will run throughout October, and it is open to all Receptionists and Care Navigators. Please find the course dates listed below.

• Tuesday 17 October | 01.30PM – 04.30PM
• Tuesday 26 October | 01.30PM – 04.30PM
• Wednesday 15 November | 01.30PM – 04.30PM
• Thursday 30 November | 09.30AM – 01.30PM

To register your interest, please go to: Hub Login – Striding Edge Consultancy

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