Book Training - Calendar

Dealing with Challenging People Zoom

Description:

Overview

Challenging behaviour has a variety of causes including illness, pain, fear and uncertainty about the
future. Increasingly frontline healthcare staff are faced with challenging behaviour which can have a
detrimental impact on job satisfaction and even mental wellness.
Avon Local Medical Committee have requested a workshop aimed at primary care staff in dealing
with challenging people. There will be a specific focus on situations in which healthcare workers face
challenging behaviour from patients and members of the public that is aggressive, abusive and
potentially threatening. Participants will be able to apply their learning to risk assess the situation
and take appropriate action, and use communication techniques to de-escalate and achieve positive
outcomes.

Learning Outcomes

When working in challenging roles facing members of the public in difficult circumstances, we often
find ourselves dealing with challenging behaviour. Patients, and sometimes their carers, become
challenging, difficult, uncooperative or aggressive for a number of reasons. Dealing with an
aggressive patient takes care, judgement and self-control.
By the end of the programme participants will:
Recognise challenging behaviour and what might be behind it,
Be able to assess the risk and make appropriate decisions,
Recognise own emotional triggers and responses to challenging people,
Be able to use communication techniques to confidently deal with challenging behaviour and
reach effective outcomes for all,
Review learning and plan action.

Registration opens at 03-11-2021 13:32

Registration closes at 02-02-2022 13:32

Max Participants: 10

Registered Users:

1. mandy@almc.co.uk
2. michelle@almc.co.uk
3. stephmcmilan@nhs.net
4. karen@almc.co.uk

Registration is currently closed.

Doppler & Compression Workshop

Description:

Who Should Attend?

This study day is aimed at Practice Nurses who are dealing with leg ulcer management and oedema, requiring competency in the use of Doppler Ultrasound to support their assessment and compression products.
This is also suitable for nurses who are new to the skill of compression and can be used as an update for both Doppler and Compression therapy.

Learning Outcomes

This workshop covers the A& P of the lower limb and theory behind performing a Doppler assessment in order to assess peripheral vascular status to support leg ulcer management. Alternative compression product are demonstrated. It offers the opportunity to practice performing a Doppler assessment and compression bandaging under supervision. We also cover the MESI automated ABPI as well.

Nurses should bring with them a Sphyg, Doppler and Bandages for the practical session.

The Compression workshop covers the theory and science of compression.
There is an informal practical session when bandaging techniques will be demonstrated and there is the opportunity for each nurse to practice under supervision.
Bandages covered will be,K2 system and short stretch and compression wraps.
Nurses will need to bring with them an Actico shortstretch bandage with sub bandage as well as a K2 system with tape and scissors for the practical session.

The learning outcomes include:
Understand the A & P of the Lower Limb.
Understand the theory behind performing a Doppler Assessment.
Demonstrate the correct procedure for performing a Doppler Assessment.
Understand the theory that supports the use of compression in venous leg ulcer management.
Discuss the different bandage systems available.
Demonstrate the correct application of compression bandaging.
Demonstrate the principles of bandaging science by the ability to adapt the compression bandaging for individual leg shapes, sizes and aetiology.
Discuss the alternatives to compression bandaging, such as wraps and compression hose kits.

Registration opens at 14-01-2021 11:33

Registration closes at 03-02-2022 11:33

Max Participants: 10

Registered Users:

1. pmg.pat@nhs.net
2. harriet.carter@nhs.net
3. donna.russ1@nhs.net
4. amyduckworth@nhs.net
5. emily.redshaw@nhs.net
6. charis.noad@nhs.net
8. rebecca.trewern@nhs.net
9. mandy@almc.co.uk
10. michelle@almc.co.uk

Registration is currently closed.

A&P of the Skin and Wound Healing

Description:

Bringing Health care professionals together to share evidence based practice in wound healing.
All sessions will be held virtually using Microsoft Teams and will support CPD and revalidation.

Registration opens at 20-01-2022 11:07

Registration closes at 06-02-2022 11:07

Max Participants: 5

Registered Users:

1. peta.radford@nhs.net
2. mandy@almc.co.uk

Registration is currently closed.

Essential Skills for Practice Management

Description:

Who Should Attend?

Designed for new Practice Managers, Deputies of those supporting the traditional Practice Manager role (Operational Managers, Finance Managers, Office Managers), to provide an overview of the role of the Practice Manager in terms of the contractual requirements and the finances.

Learning Outcomes

To provide a capable and competent high skilled management team that is motivated and flexible
Overview of the reforms, including STP’s
What services you are contractually obliged to provide
Which patients the practice have a responsibility to see, and when
What the practice income streams are and how these relate to the contract & tips on how to ensure you are receiving all your income and maximising profit
What Enhanced Services (ES) are, the importance of accurate coding and deciding whether to provide an ES
What the Quality and Outcomes Framework (QOF) is, plus the importance of prevalence and exception reporting to maximise income
What the Care Quality Commission is (CQC), how to prepare and staff members potential role in a visit.
Skills to support development and ongoing management of PCNs as part of Practice management.
Support achievement of STP goals 1, 2 & 3
To be an enabler of STP goals
Ensure robust workforce models are developed and maintained to produce effective multi-disciplinary teams

Registration opens at 14-01-2021 11:39

Registration closes at 08-02-2022 11:39

Max Participants: 12

Registered Users:

1. charis.noad@nhs.net
2. alison.baker2@nhs.net
3. anupama.putravu@nhs.net
4. a.lee5@nhs.net
5. shirley.smith29@nhs.net
6. mandy@almc.co.uk
7. mandy.white1@nhs.net
8. rebecca.branch@nhs.net
9. michelle@almc.co.uk
10. ellie.truss@nhs.net
11. karen@almc.co.uk

Registration is currently closed.

Core Immunisation MS Teams

Description:

This is a 2 Day Course  Monday 14 February 2022 & Monday 28 February 2022

Who Should Attend?

Qualified staff new to Immunisations.

Learning Outcomes

The aims of immunisations: national policy and schedules The immune system and how vaccines work Vaccine preventable diseases The different types of vaccines used and their composition Current issues and controversies regarding immunisation Communicating with patients and parents Legal aspects of vaccination Storage and handling of vaccines Correct administration of vaccines Anaphylaxis and other adverse events Documentation, record keeping and reporting Strategies for improving immunisation rates.

Registration opens at 14-01-2021 11:45

Registration closes at 13-02-2022 11:45

Max Participants: 6

Registered Users:

1. liz.rogers5@nhs.net
2. Beverley.hemmens@nhs.net
3. harriet.carter@nhs.net
4. n.marshall@nhs.net
5. mandy@almc.co.uk
6. nicki.woollven@nhs.net
7. michelle@almc.co.uk

Registration is currently closed.

Wound Assessment & Dressing Selection

Description:

Bringing Health care professionals together to share evidence based practice in wound healing.
All sessions will be held virtually using Microsoft Teams and will support CPD and revalidation.

Registration opens at 20-01-2022 11:12

Registration closes at 15-02-2022 11:12

Max Participants: 9

Registered Users:

1. peta.radford@nhs.net
2. lucy.murrell@nhs.net
3. mandy@almc.co.uk
4. nicki.woollven@nhs.net
5. michelle@almc.co.uk
6. sarah.tucker@nhs.net

Registration is currently closed.

Ear Care for HCAs

Description:

Who Should Attend?
Ear Irrigation for HCAs and APs - with a Mentor who needs to be a registered nurse and be practicing Ear Irrigation

The Healthcare Assistants course is suitable for experienced HCAs’ and aims to provide the students with the knowledge to carry out safe otoscopy and recognise common ear problems.

It will also provide the student with underpinning knowledge to carry out safe ear irrigation.

Prior to attending the course students are provided with a “pre-course” learning pack which will assist in understanding the anatomy and physiology of the ear. The provision of this is to facilitate a revision of the anatomy and physiology on Day 1, enabling more time for practical sessions.

Ear Irrigation is an extended role for the HCA and can only be delegated to them providing the following criteria have been met:-

The patient is over 16 years old
The patient has had previous ear irrigation without complications.
There are no contraindications to ear irrigation

Components of the course:

Mentor support: the HCA is required to have a mentor who will support the HCA in achieving the necessary level of competence. The mentor attends on Day 1 only and receives a certificated ear irrigation update (recommended every 2-3 years)
Question and answer paper. .The paper consists of questions covering all aspects of the course and requires bullet point answers. The pass mark for this paper is 60%.
Viva/Oral discussion  The viva is an individual short discussion about safe irrigation in practice. This gives the student the opportunity to raise any concerns they may have about the course or about carrying out the procedure in practice.

Clinical Competency Booklet The competency booklet is to be completed during and after the course and is handed in with the case study. In order to achieve the competencies the student will be required to observe at least 10 irrigations and perform at least 10 irrigations under supervision before being considered competent in the procedure. 1

Learning Outcomes

Participants will have:-

An understanding of the basic anatomy and physiology of the ear.
An understanding of basic ear care
A foundation of knowledge on which to base practical ear irrigation
A foundation knowledge of otoscopy
Reflect on accountability and documentation
An understanding that, during and following completion of the course the HCA will undertake ear irrigation within appropriately delegated, monitored and supervised conditions and within the limits of their knowledge, skill and competence.
An understanding that, following the course, ear irrigation will continue to be undertaken in accordance with the Ear Care Guidance Document.

Course content

Anatomy and physiology of the ear
Video Otoscopy
Informed consent
Which ear drops, how and when
Ear wax and its function
Contraindications to irrigation
Decontamination of equipment
Practical Ear irrigation - demonstrated and then 1:1 practice using dummy heads
Documentation
Types of deafness
Hearing aids
Tinnitus

PN update as above excluding hearing aids and tinnitus which are covered on Day 2

The training is supported by a pre learning pack, a comprehensive learning pack issued on the day.

After 3 months case studies and competency books are assessed and marked by the trainer and Rotherham. 10% of the coursework is randomly selected for review by Sheffield University for quality control.
This process can take some months if extensions are granted or course work has to be returned for amendments. During this time contact will be maintained with the student by the trainer.

After successful completion the HCA is issued with a certificate and a congratulatory letter from the clinical director of PECC.

Protocols should be revised and in place to support the extended role and the HCA will require a new job description. The Practice insurers will need to be informed of the extended role.

I hope this information is useful and whilst it may seem very intense, in the light of the recent Francis report this course provides a robust training, supporting providers, practices and students, to enable safe and effective practice.

Registration opens at 09-02-2021 09:31

Registration closes at 21-02-2022 09:31

Max Participants: 8

Registered Users:

1. jackie.garde-evans@nhs.net
2. laraine.pountney@nhs.net
3. mandy.white1@nhs.net
4. peta.radford@nhs.net
5. Lisa.Kift@nhs.net

Registration is currently closed.

UTIs and Constipation

Description:

This topic has the potential to be quite dull, and might come under the heading 'boring but important', but GPs have a potentially huge role to play in managing these in children confidently and competently, and it can be professionally very satisfying to get these presentations right for families, the first time round.

Registration opens at 10-11-2021 11:40

Registration closes at 21-02-2022 11:40

Max Participants: 10

Registered Users:

1. sarah.tucker@nhs.net
2. harriet.carter@nhs.net
3. nicki.woollven@nhs.net
4. mandy@almc.co.uk
5. Lisa.Kift@nhs.net

Registration is currently closed.