Book Training - Calendar

Doppler Training

Description:

Venue: Stoke Gifford Medical Centre

Time: 9.30 - 16.30

Who Should Attend?

This study day is aimed at Practice Nurses who are dealing with leg ulcer management and need to be competent in the use of Doppler Ultrasound to support their assessment. This is also suitable for nurses who are new to the skill of compression bandaging and can be used as an update for both Doppler and Bandaging.

Learning Outcomes

This workshop covers the theory behind performing a Doppler assessment in order to assess peripheral vascular status to support leg ulcer management. The workshop offers the opportunity to practice performing a Doppler assessment under supervision. Nurses should bring with them a Sphyg and a Doppler for the practical session.

The Bandage workshop covers the theory and science of compression bandaging. There is an informal practical session when bandaging techniques will be demonstrated and there is the opportunity for each nurse to practice under supervision. Bandages covered will be Multilayer, K2 system and short stretch. Nurses will need to bring with them an Actico shortstretch bandage with sub bandage as well as a K2 system and a K4 system with tape and scissors for the practical session. The learning outcomes include:

• Understand the theory behind performing a Doppler Assessment.
• Demonstrate the correct procedure for performing a Doppler Assessment.
• Understand the theory that supports the use of compression in venous leg ulcer management.
• Discuss the different bandage systems available.
• Demonstrate the correct application of compression bandaging.
• Demonstrate the principles of bandaging science by the ability to adapt the compression bandaging for individual leg shapes, sizes and aetiology.

Registration opens at 26-04-2017 11:50

Registration closes at 01-05-2017 11:50

Max Participants: 16

Registered Users:

None found.

Registration is currently closed.

Customer Service Skills for Frontline Staff

Description:

Venue: Helios Medical Centre, Stoke Bishop

Time: 09.30 - 16.30

This workshop is for any individual who has contact with patients, customers or colleagues in their work place. It highlights the importance of great patient and customer care in the work place. It starts by looking at why we need to do it and what good looks like. It looks at external and internal customers. It examines the four customer service behaviours, the people and technical circles, and how our attitude is key to delivering good service. It looks at the skills needed to deliver great customer service and how to use them to greater effect.

The workshop explores the following and will conclude with an action plan:

What does great service look like in your Practice?

• Who are my customers? Internal customer map
• What does good service look like and why do we need to do it? Hospital clips
• What are the consequences of not doing it?
• Service opportunities – going the extra mile

Why our attitude is key

• The Psychology of service - 4 customer service behaviours
• The balanced approach between the people and the technical circles
• What can we do to make the service in our Practice even better?
• What role can I play and how can I share this with others?

Customer service skills – what are they?

• Listening - how good is my listening?
• First impressions/body language/tone
• Building rapport
• Positive words – what ‘I can do’ rather than what ‘I can’t’ and good questions to ask
• Case Studies using customer service skills – What would I say?
• Golden rules to deliver great service over the phone and written word
• Assertiveness and saying ‘no’ nicely

What I can do after this workshop?

• Action plan and reflection

Registration opens at 26-04-2017 13:15

Registration closes at 02-05-2017 13:15

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Effective Meetings

Description:

Venue: Avon LMC, 14a High Street, Staple Hill, Bristol BS16 5HP

Times: 09:30 - 12:30

Not many people feel they should attend more meetings and some try to avoid them at all costs. We can help you have properly run meetings which save time, increase motivation and productivity and solve problems. They create new ideas and initiatives, achieve buy-in and diffuse conflict in a way that emails and memos cannot.

By the end of this half day session participants will have the tools to:

·          Prepare effectively for meetings to ensure they are not a waste of time

·          Understand what stops you from getting the most from meetings

·         Learn top tips for great meetings and understand what an effective meeting looks like

·         Identify time stealers and challenging people in meetings whilst developing a plan to deal with them.

·         Identify the areas they want to develop regarding meetings and have an action plan

About this workshop

We start the workshop with a session on the ground rules for making meetings effective.

• Consider are your meetings effective?
• Planning – what to think about?
• Keeping things moving: problem solving
• Contributing and getting the most from a meeting

We then break these down into areas of focus:

Effective meetings begin before the day

• Be clear with everyone about the purpose e.g. working party or ratifying body?
• Have an agenda that is sent out in advance with timings for each topic
• Minutes from the last meeting sent in good time
• Invite the right people

Golden Rules for Meetings

Tips for taking Minutes

We then look at the delegates’ contribution at the meeting. Being seen and heard and what you say and how you say it.

We move on to ask delegates to consider what they find difficult in meetings with Challenging People?

We explore skills to demonstrate in meetings including Listening, Body Language and Respect

Speaking up in Meetings. What stops you from speaking up?

Calm yourself from the inside if you are worried about the meeting – we help delegates understand that nervousness causes physiological reactions

Time Stealers. Looking back at the things that you spend your time doing.

• What are the things that take your time up?
• Are they self imposed or imposed by others?

Our final subject is Group behaviour - How this affects meetings and their outcomes.

Throughout the day we create individual Action Plans with delegates to enable them to record their ideas and areas they are going to work on.

This learning is supported with clips, checklists and handouts.

Registration opens at 03-05-2017 10:47

Registration closes at 03-05-2017 10:47

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Childhood Immunisation update

Description:

Venue: Vassall Centre, Fishponds, Bristol BS16 2QQ

Time: 09.30 - 16.30

Who Should Attend?

Qualified practitioners who Immunise

Learning Outcomes

As per National Minimum Standards and Core Curriculum for Immunisation training (HPA, 2005) Current issues in vaccination Recent epidemiology of vaccine preventable diseases Any changes to the National Immunisation Schedule Any changes to legislation relevant to vaccination Anaphylaxis recognition and management Review of current practice and identification of areas for improvement Q & A session for commonly encountered problems in practice.

Registration opens at 26-04-2017 14:20

Registration closes at 07-05-2017 14:20

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Introduction to Wound Management for HCAs

Description:

Venue: Longton Grove Surgery, Weston Super Mare BS23 3HQ

Time: 09.30 - 16.30

Who Should Attend?

This study day is aimed at Practice Nurses and HCAs who require an introduction into the assessment and management of wounds and/or who have never attended any formal training on leg ulcer management or are new into Practice.

Learning Outcomes

This training is presented as an introduction to the assessment and management of wounds for Nurses that are either new to wound care or who would like their current basic knowledge updated. It explores the assessment process of a patient presenting with a wound and demonstrates how to effectively evaluate progress. It seeks to update Nurses on current issues and recent changes in practice. It explores cost effective use of current dressings. The leg ulcer management part of the day will cover assessment, essential skin care, steroid therapy and maintaining healing. Time will be set aside at the end of the session for questions and answers relating to leg ulcer management. Learning outcomes include: Able to complete all aspects of a basic wound assessment.  Accurately evaluate and monitor wound progress.  Understand the basic wound dressing groups and their appropriate use.  Recognise signs and symptoms of venous and arterial leg ulceration.  Understand the benefits of essential skin care in leg ulcer management.  Able to discuss the best practice in leg ulcer treatment.

Registration opens at 26-04-2017 14:27

Registration closes at 10-05-2017 14:27

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Premises Management

Description:

This popular 1-day course is designed to help practice managers develop a full understanding of managing and maintaining premises and facilities, and also to efficiently procure building and maintenance work.
The course takes a practical approach to aiding the understanding of statutory compliance, with management and maintenance of facilities and premises, as well as assessing the health and safety risks of doing so.
Delegates will gain a full understanding of the core of today’s health and safety regulatory framework as underpinned by the Health and Safety at Work Act 1974 and subsequent European Legislation.  They will also gain a full understanding of the legal responsibility for health and safety that lies with the employer.
Benefits of this course:

Observe how effective management of premises and facilities achieves value for money

Gain the ability to effectively survey and inspect the condition, suitability and accessibility of premises

Learn about current health and safety regulations

Understand how to manage risk assessments in small businesses

Helpful weblinks and guidance notes will be provided throughout

Interact with the speaker to resolve questions throughout the day

Benefit from a post-seminar helpline facility

Registration opens at 26-04-2017 14:35

Registration closes at 10-05-2017 14:35

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Chaperone Training

Description:

Venue: Vassall Centre, Gill Avenue, Bristol BS16 2QQ

Registration opens at 12-04-2017 11:44

Registration closes at 10-05-2017 12:00

Max Participants: 10

Registered Users:

None found.

Registration is currently closed.

Wound Management for HCAs - Intro

Description:

Venue: Longton Grove Surgery, Weston Super Mare

Time: 09.30 - 16.30

xx

Registration opens at 19-05-2017 10:58

Registration closes at 10-05-2017 00:00

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Clinical Observations for HCAs

Description:

Venue : The Vassell Centre, Fishponds

Time: 09.00am - 16.00pm

Learning Outcomes:

• Understand relevant Legislation/National Guidelines/Policies.
• Understand the physiological states that can be measured.
• Understand the preparation and undertaking of physiological measurements –

Temperature

Pulse

Respiration

Blood Pressure

Waist circumference

BMI

Weight

Pulse oximetry

Blood glucose   -  theory

Urine Testing [collection/handling/storage/transport] theory

• Understand the recording and reporting of results.
• Understand the major factors that influence changes in physiological measurements.
• Understand a few common conditions which require recording of physiological measurements.

Training follow up – assessment in work environment by RN.

This training is suitable for HCA’s in Primary Care.

Registration opens at 27-04-2017 11:03

Registration closes at 12-05-2017 11:03

Registered Users:

None found.

Registration is currently closed.

Mentoring Skills

Description:

Venue: Avon LMC, 14a High Street, Staple Hill, Bristol BS16 5HP

Times: 09:30- 13:30

How to be a good Mentor

Do you have what it takes to be a mentor? Do you have people in your work place who could be good at this? Mentoring is a mutual learning partnership in which managers/team leaders/others share the benefits of their knowledge and experience with other team members. They give guidance on many ideas from career development to every day ‘what to do’. This half day workshop provides clarity on what mentoring is and the benefits for the workplace, mentor and the person. It explores roles, skills, responsibilities, competencies, challenges, practical help on how to start, what to do and much more…….

The workshop explores the following:

What is mentoring in the work place?

• Definitions. What is the difference between mentoring, coaching and other types of support (What it is and what it isn’t)
• What are the benefits of mentoring to all parties and when to use it?

The roles, responsibilities and skills of a good mentor

• What it takes to be a good mentor
• What mentoring looks like when it works well

Models for mentoring and matching mentors to the right person

• Who is the right type of mentor for which person and situation?
• Different types of mentors
• Reverse mentoring. What it is and would it work in your Practice?

Getting going

• Practical first steps
• Challenges of being a mentor in a Practice
• The role of the line manager versus the role of a mentor
• What to say and what to do to get started
• Action plan and reflection – co coaching

Registration opens at 15-05-2017 12:38

Registration closes at 17-05-2017 12:00

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Understanding Diabetes for HCAs (am)

Description:

Venue: Longton Grove, WSM

Time: 09.00 - 12.30

Understanding Diabetes for HCA’s

[Course duration – 3.5hrs…. 9am-12.30pm or 1pm-4.30pm]

Registration 9-9.15am or 1-1.15pm

Learning Outcomes:

An overview of -

• What Diabetes is.
• Types of Diabetes.
• Symptoms.
• Risk Factors.
• Impact of Diabetes.
• Treatments for Diabetes.
• Food/Dietary requirements.
• Monitoring

This course is suitable for HCA’s in Primary Care.

Registration opens at 27-04-2017 12:01

Registration closes at 18-05-2017 12:01

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Advanced Phlebotomy (am)

Description:

Venue: Whitchurch Health Centre

Time: 09.30 - 12.30

At least 3 years’ experience  in venepuncture.

The course would entail:

hand vein selection;

using a butterfly needle with a selection of attachments from the  BD vacutainer system;

How to insert a butterfly into a vein;

safe disposal of butterfly needle (sharps safety)

Registration opens at 27-04-2017 12:22

Registration closes at 19-05-2017 12:22

Max Participants: 6

Registered Users:

None found.

Registration is currently closed.

Cytology Sample Taker Training

Description:

Venue:

South West Regional Cytology Training Centre, Pathology Sciences Building, Southmead Hospital, Bristol,

BS10 5NB

Application form to be sent to delegate

Registration opens at 11-05-2017 11:53

Registration closes at 20-05-2017 00:00

Max Participants: 12

Registered Users:

None found.

Registration is currently closed.

Phlebotomy Advanced

Description:

Venue: Whitchurch Health Centre, Armada Road, Whitchurch, Bristol BS14 0SU

Times: 09:30 - 12:30

You should have at least 3 years’ experience  in venepuncture.

The course would entail hand vein selection, using a butterfly needle with a selection of attachments from the  BD vacutainer system.

How to insert a butterfly into a vein , safe disposal of butterfly needle (sharps safety).

Registration opens at 16-05-2017 15:30

Registration closes at 21-05-2017 15:30

Max Participants: 6

Registered Users:

None found.

Registration is currently closed.

Cytology Sample Taker Training

Description:

Venue:

South West Regional Cytology Training Centre, Pathology Sciences Building, Southmead Hospital, Bristol,

BS10 5NB

Application form to be sent to delegate

Registration opens at 11-05-2017 11:53

Registration closes at 20-05-2017 00:00

Max Participants: 12

Registered Users:

None found.

Registration is currently closed.

Ear Care for HCAs

Description:

Venue: Whitchurch Health Centre, Bristol

EAR IRRIGATION FOR HCA’s and AP’s

The Healthcare Assistants course is suitable for experienced HCAs’ and aims to provide the students with the knowledge to carry out safe otoscopy and recognise common ear problems. It will also provide the student with underpinning knowledge to carry out safe ear irrigation.

Prior to attending the course students are provided with a “pre-course” learning pack which will assist in understanding the anatomy and physiology of the ear. The provision of this is to facilitate a revision of the anatomy and physiology on Day1, enabling more time for practical sessions.

The course is 2 consecutive days and it’s necessary to allow time for 1-2 hours for home study on Day1.

Ear Irrigation is an extended role for the HCA and can only be delegated to them providing the following criteria have been met:-

• The patient is over 16 years old
• The patient has had previous ear irrigation without complications.
• There are no contraindications to ear irrigation

Components of the course:    

• Mentor support: the HCA is required to have a mentor who will support the HCA in achieving the necessary level of competence. The mentor attends on Day 1 only and receives a certificated ear irrigation update (recommended every 2-3 years)
• Question and answer paper .Takes place on Day2 .The paper consists of questions covering all aspects of the course and requires bullet point answers. The pass mark for this paper is 60%.
• Viva/Oral discussion Day 2.  The viva is an individual short discussion about safe irrigation in practice. This gives the student the opportunity to raise any concerns they may have about the course or about carrying out the procedure in practice.
• Clinical Competency Booklet The competency booklet is to be completed during and after the course and is handed in with the case study. In order to achieve the competencies the student will be required to observe at least 10 irrigations and perform at least 10 irrigations under supervision before being considered competent in the procedure. 1
• Case Study: Three months after completing the course the student will be asked to submit a 1000 word case study about ear irrigation. The purpose of the case study is to demonstrate the students understanding and ability to provide safe and effective ear care.

Learning Outcomes

Participants will have:-

• An understanding of the basic anatomy and physiology of the ear.
• An understanding of basic ear care
• A foundation of knowledge on which to base practical ear irrigation
• A foundation knowledge of otoscopy
• Reflect on accountability and documentation
• An understanding that, during and following completion of the course the HCA will undertake ear irrigation within appropriately delegated, monitored and supervised conditions and within the limits of their knowledge, skill and competence.
• An understanding that, following the course, ear irrigation will continue to be undertaken in accordance with the Ear Care Guidance Document.

Course content   HCAs’

• Anatomy and physiology of the ear
• Video Otoscopy
• Informed consent
• Which ear drops, how and when
• Ear wax and its function
• Contraindications to irrigation
• Decontamination of equipment
• Practical Ear irrigation - demonstrated and then 1:1 practice using dummy heads
• Documentation
• Types of deafness
• Hearing aids
• Tinnitus

PN update as above excluding hearing aids and tinnitus which are covered on Day 2

The training is supported by a pre learning pack, a comprehensive learning pack issued on the day.

After 3 months case studies and competency books are assessed and marked by the trainer and Rotherham. 10% of the coursework is randomly selected for review by Sheffield University for quality control.

This process can take some months if extensions are granted or course work has to be returned for amendments. During this time contact will be maintained with the student by the trainer.

After successful completion the HCA is issued with a certificate and a congratulatory letter from the clinical director of PECC.

Protocols should be revised and in place to support the extended role and the HCA will require a new job description. The Practice insurers will need to be informed of the extended role.

I hope this information is useful and whilst it may seem very intense, in the light of the recent Francis report this course provides a robust training, supporting providers, practices and students, to enable safe and effective practice.

Registration opens at 12-05-2017 11:00

Registration closes at 22-05-2017 11:00

Max Participants: 8

Registered Users:

None found.

Registration is currently closed.

Ear Care for HCAs

Description:

Venue: Whitchurch Health Centre, Bristol

EAR IRRIGATION FOR HCA’s and AP’s

The Healthcare Assistants course is suitable for experienced HCAs’ and aims to provide the students with the knowledge to carry out safe otoscopy and recognise common ear problems. It will also provide the student with underpinning knowledge to carry out safe ear irrigation.

Prior to attending the course students are provided with a “pre-course” learning pack which will assist in understanding the anatomy and physiology of the ear. The provision of this is to facilitate a revision of the anatomy and physiology on Day1, enabling more time for practical sessions.

The course is 2 consecutive days and it’s necessary to allow time for 1-2 hours for home study on Day1.

Ear Irrigation is an extended role for the HCA and can only be delegated to them providing the following criteria have been met:-

• The patient is over 16 years old
• The patient has had previous ear irrigation without complications.
• There are no contraindications to ear irrigation

Components of the course:    

• Mentor support: the HCA is required to have a mentor who will support the HCA in achieving the necessary level of competence. The mentor attends on Day 1 only and receives a certificated ear irrigation update (recommended every 2-3 years)
• Question and answer paper .Takes place on Day2 .The paper consists of questions covering all aspects of the course and requires bullet point answers. The pass mark for this paper is 60%.
• Viva/Oral discussion Day 2.  The viva is an individual short discussion about safe irrigation in practice. This gives the student the opportunity to raise any concerns they may have about the course or about carrying out the procedure in practice.
• Clinical Competency Booklet The competency booklet is to be completed during and after the course and is handed in with the case study. In order to achieve the competencies the student will be required to observe at least 10 irrigations and perform at least 10 irrigations under supervision before being considered competent in the procedure. 1
• Case Study: Three months after completing the course the student will be asked to submit a 1000 word case study about ear irrigation. The purpose of the case study is to demonstrate the students understanding and ability to provide safe and effective ear care.

Learning Outcomes

Participants will have:-

• An understanding of the basic anatomy and physiology of the ear.
• An understanding of basic ear care
• A foundation of knowledge on which to base practical ear irrigation
• A foundation knowledge of otoscopy
• Reflect on accountability and documentation
• An understanding that, during and following completion of the course the HCA will undertake ear irrigation within appropriately delegated, monitored and supervised conditions and within the limits of their knowledge, skill and competence.
• An understanding that, following the course, ear irrigation will continue to be undertaken in accordance with the Ear Care Guidance Document.

Course content   HCAs’

• Anatomy and physiology of the ear
• Video Otoscopy
• Informed consent
• Which ear drops, how and when
• Ear wax and its function
• Contraindications to irrigation
• Decontamination of equipment
• Practical Ear irrigation - demonstrated and then 1:1 practice using dummy heads
• Documentation
• Types of deafness
• Hearing aids
• Tinnitus

PN update as above excluding hearing aids and tinnitus which are covered on Day 2

The training is supported by a pre learning pack, a comprehensive learning pack issued on the day.

After 3 months case studies and competency books are assessed and marked by the trainer and Rotherham. 10% of the coursework is randomly selected for review by Sheffield University for quality control.

This process can take some months if extensions are granted or course work has to be returned for amendments. During this time contact will be maintained with the student by the trainer.

After successful completion the HCA is issued with a certificate and a congratulatory letter from the clinical director of PECC.

Protocols should be revised and in place to support the extended role and the HCA will require a new job description. The Practice insurers will need to be informed of the extended role.

I hope this information is useful and whilst it may seem very intense, in the light of the recent Francis report this course provides a robust training, supporting providers, practices and students, to enable safe and effective practice.

Registration opens at 12-05-2017 11:00

Registration closes at 22-05-2017 11:00

Max Participants: 8

Registered Users:

None found.

Registration is currently closed.

Safeguarding Level 2

Description:

Venue: The Vassell Centre, Fishponds, BS16 2QQ

Time: 09.30 - 12.30

Who Should Attend?

This training is aimed at nurses and support staff who undertake clinical tasks e.g. HCA's, Phlebotomists etc. The intercollegiate document 2010 highlights the training needs of all health staff and indicates the minimum level of training staff should have. Level 2 training should be a minimum of 2 - 3 hours every 3 years and cover a range of knowledge skills and competences.

Learning Outcomes

The aim of this course is to raise awareness that Child protection training is everybody's business, and how you would recognise and respond to safeguarding concerns that impact on a child. The learning outcomes include:

• Understand what constitutes child abuse.
• To recognise and know the types of abuse.
• To understand the 'Think Family Agenda'.
• Know what to do when you are concerned a child is being abused.
• Understand the next steps in the child protection process.
• To implement the lessons learnt from Serious case reviews and child deaths

Registration opens at 18-05-2017 12:14

Registration closes at 23-05-2017 12:14

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.

Childhood Immunisation update

Description:

Venue: Vassell Centre, Fishponds, Bristol

Time: 09.30 - 16.30

Who Should Attend?

Qualified practitioners who Immunise

Learning Outcomes

As per National Minimum Standards and Core Curriculum for Immunisation training (HPA, 2005) Current issues in vaccination Recent epidemiology of vaccine preventable diseases Any changes to the National Immunisation Schedule Any changes to legislation relevant to vaccination Anaphylaxis recognition and management Review of current practice and identification of areas for improvement Q & A session for commonly encountered problems in practice.

Registration opens at 26-04-2017 14:20

Registration closes at 25-05-2017 00:00

Max Participants: 15

Registered Users:

None found.

Registration is currently closed.