Workshop Objective

This practical and interactive workshop will ensure that general practice managers and their team are fully aware of the requirements for CQC compliance and are prepared for an inspection.

The workshop will provide delegates with an overview of the inspection processes and the evidence requirements and will include an evidence template that can be used to ensure sufficient evidence is available. The workshop will also focus on the policies and documents required and the training needs of the team.

Who should attend

General Practice Managers

Learning Outcomes

• CQC – regulation and responsibilities
• Types of inspection
• The assessors and their role
• Fundamental Standards
• Five Key Questions

Structure of a visit – Key Lines of Enquiry

• Talking to the team
• Communication with patients
• Common Questions

Being prepared
• Evidence template
• Applicable publications
• Policies and procedures

Training and record keeping

Getting the team ready

Action plan – establishing the key steps

Workshop Duration

Full Day