Who should attend

The course is aimed at anyone with responsibility for appraising staff.  This could be conducting appraisals of receptionists, nurses, health care assistants, managers etc.

Learning Outcomes

• The benefits and challenges of review/appraisal conversations
• Good practice for 1-1s and conversations throughout the year
• Preparing for the review/appraisal conversation
• Creating the right environment
• Using coaching questions, great listening and developing a coaching style
• Giving feedback effectively and where/how this fits in
• Agreeing good objectives that happen!!!
• Practical Case Studies
• Action Planning