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Event Information

Managing Difficult Conversation via Zoom


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10:00 am - 12:00 pm

Tuesday 1st December 2020

Learning outcomes.

 We have all found ourselves in a tight spot! We can show you the skills and behaviours needed to make great decisions when under pressure and how to communicate to successfully resolve the situation.

 

Key do’s & don’ts when dealing with difficult situations.

Understanding the importance of empathy and rapport and techniques for how to employ them effectively.

Understanding our own reactions and responses and techniques on how to manage these.

The concept of win/win

How to approach difficult situations appropriately and with more confidence to maintain and build a high level of customer service.

Registration is currently closed.

During these exceptional circumstances we would like to assure you that the LMC continues to support its members. We are available via the usual number 0117 970 2755.

However, if you would like to contact us for a specific query please use the following email addresses:

Training courses mandy@almc.co.uk

DPO service kelly@almc.co.uk

DBS/Occupational Health pauline@almc.co.uk

HR support pauline@almc.co.uk;, amy@almc.co.uk or catherine@almc.co.uk

Safe House catherine@almc.co.uk

Nursing Support lucy@almc.co.uk

Finance sarah@almc.co.uk

General Enquiries info@almc.co.uk