Managing Difficult Conversation via Zoom
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10:00 am - 12:00 pm
Thursday 3rd December 2020
We have all found ourselves in a tight spot! We can show you the skills and behaviours needed to make great decisions when under pressure and how to communicate to successfully resolve the situation.
Key do’s & don’ts when dealing with difficult situations.
Understanding the importance of empathy and rapport and techniques for how to employ them effectively.
Understanding our own reactions and responses and techniques on how to manage these.
The concept of win/win
How to approach difficult situations appropriately and with more confidence to maintain and build a high level of customer service.
Registration is currently closed.
During these exceptional circumstances we would like to assure you that the LMC continues to support its members. We are available via the usual number 0117 970 2755.
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