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Managing Difficult Conversations Zoom
Description:
Learning Objectives
- Using the right words
- Asking great questions
- Funnelling and fogging techniques
- Empathy and rapport
- Saying ‘no’ nicely
Registration opens at 11-01-2021 13:57
Registration closes at 03-03-2021 13:57
Max Participants: 8
Registered Users:
- t.bullard@nhs.net
- mandy@almc.co.uk
- michelle@almc.co.uk
- harriet.carter@nhs.net
- karen@almc.co.uk
Registration is currently closed.