Excellence in Customer Service (Virtual)

Number of Capacity: 15

Summary

Patient experience training for primary care is designed to help reception teams, administrators, care navigators, clinicians and practice managers develop the everyday communication skills that build trust, confidence and positive patient experiences across primary care.

Every interaction shapes how patients feel about their practice. Whether answering the telephone, welcoming someone at reception, responding to concerns or supporting patients through moments of uncertainty, the quality of communication has a lasting impact on patient experience, team confidence and the reputation of the organisation.

Our Excellent Customer Care Training for Primary Care provides practical, evidence-informed communication skills that help staff communicate with empathy, professionalism and consistency. Delegates leave with greater confidence to build rapport, manage expectations and create positive experiences throughout every patient interaction.