1) I have forgotten my password If you have forgotten your password, this can be reset electronically by clicking on the “Forgot my password” link on the Login screen. To reset your password, you will need to enter your username and click on “Reset Password.” Upon clicking “Reset password,” a message will be sent to your email address containing a secure link with which you can access the system to reset your password. If you have forgotten your username, you should contact Avon LMC DBS Team.

2) How long do disclosure results take to come back from the DBS? The average turnaround time for disclosure results is 5 calendar days, and over 95% of disclosure results are returned within 15 calendar days of submission. However, this time is dependent upon local police performance and can take longer in certain circumstances, for example where an applicant has lived at multiple addresses. The Avon LMC DBS Team can chase the DBS for disclosures that are still outstanding after 3 months and will do so on your behalf if requested to do so.

3) How secure is the site? The site is fully encrypted. All data sent over the web is encrypted from a client’s machine to the server as well as the information sent from almc.employmentcheck.org.uk to the DBS itself. The DBS have extremely strict encryption and security procedures which we must adhere to send checks via ebulk.

4) Why do client representatives require two accounts? Client representatives have two accounts for the system: • An admin account to request and manage DBS checks for your organisation • An ID verifier account to enter details of ID checked as part of DBS applications for your organisation This enables organisations to have the flexibility to allow one client representative to set up the check and another to verify ID. This is particularly useful if an applicant is completing their section of the application form remotely and bringing in their ID on a different day.

5) I do not appear to have received an email from the system when I should have the first step is to check you spam folder and filters in your inbox. If you are still not receiving emails, you should contact your IT provider who will need to check the firewall settings to enable emails from this system to be received.