Job summary

At Charlotte Keel Medical Practice, no two days are the same. You'll be right at the heart of a diverse and fast-moving inner-city healthcare service, supporting over 19,000 patients from all walks of life. Whether you're helping someone access urgent care or providing calm support in emotionally charged moments, your actions will shape someone's day, for the better.

Lead and inspire a busy administrative team, ensuring the smooth and efficient delivery of key services including medical records, document management, and patient support. You'll oversee performance, drive improvements, and ensure compliance with NHS standards, ideal for a proactive leader who thrives in a fast-paced healthcare environment.

Important Eligibility InformationPlease note thatBrisDoc is not able to offer visa sponsorship for this role.

Main duties of the job

Who We're Looking For

We're looking for people who share our passion for the NHS and delivering "patient care by people who care".

• Educated to GCSE level (or equivalent) including English
• IT proficiency (Microsoft Office systems)
• Experience of supervising or leading a team
• Significant experience in administrative roles within a healthcare or GP setting
• Experience managing medical records, document workflows and/or recall systems
• Experience using clinical systems (e.g. EMIS Web)
• Experience working in a fast-paced, high-volume environment
• Strong leadership and people management skills
• Excellent organisational and prioritisation abilities
• Ability to work under pressure and manage competing demands
• Committed to high standards of patient care and service delivery
• Professional, approachable, and supportive
• Problem-solving and decision-making capability

For more information and to apply: Administrative Supervisor