Position: Medical Receptionist (Part-Time, 20–25 hours per week)

An exciting opportunity has arisen for a warm and enthusiastic Medical Receptionist to join our friendly team at Greenway Community Practice.

You'll be working within a supportive, close-knit reception team and you’ll play a vital role in providing high-quality, patient-centred care.

What you'll be doing

Referred to as a ‘Care Navigator’ you will be required to provide the first point of contact for patients and assist them in accessing the appropriate service or healthcare professional. Excellent organisation skills and a passion to deliver exceptional customer service are essential for the role.

You will be required to undertake a variety of administrative tasks to assist in the smooth running of the department including answering the telephone, booking appointments, providing face to face receptionist duties to our patients and other administrative tasks to maintain an outstanding patient experience.

Why Greenway?

We are a Practice of 5 GP Partners and 5 GPs, with a patient list size of over 12,200. We are very proud to have been rated as ‘Outstanding’ by the Care Quality Commission and voted the ‘Best GP Practice in Bristol by our patients in the annual GP patient survey.

We have one of the best patient recommendation scores with 95% of patients recommending our service.

Who are we looking for?

The successful applicant will need to have experience of providing high standards of customer service and thrive on working as part of a team. Experience within a similar role is preferred but not necessary for the right candidate as full training is provided.

Job Summary:

• To provide an efficient and effective reception, clerical, and administrative support service to the practice team in accordance with relevant policies and procedures.
• To use skills, knowledge, and experience to support the administration systems in the practice.
• As a Care Navigator you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients to get the right coordinated support, at the right time to help manage a wide range of needs.
• This will include active signposting to a range of statutory and voluntary sector services which are often complex and difficult to navigate.
• To offer general assistance to the practice team and project a positive and friendly image to patients and visitors both in person and on the telephone.

For this part time role of between 20-25 hours per week, an hourly rate of £12.21 - £12.39 is on offer together with an NHS pension and 31 days holiday pro rata.

If you are interested in this exciting opportunity and would like to apply, please send your CV, and cover letter to Jade Hobden, Reception Team Leader at jade.wilson2@nhs.net

Closing date for applications Friday 22^nd August 2025.