Job description

Job responsibilities

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Shift Manager, you will be at the heart of our service. The shift manager package also includes call handler shifts.

Key Responsibilities:

• Operational Leadership: Oversee and coordinate the operational management of the mental health service across the region. Ensure our patient advice queue is managed efficiently and to the highest standards. Balance demand and capacity effectively while managing the interface with NHS 111 during shifts.
• Team Direction: Lead by providing clear direction and support to colleagues throughout the shift. Ensure the consistent application of standard operating procedures and produce comprehensive shift reports. Facilitate effective communication and collaboration across all parts of the service and with external providers.
• Call Handling: Manage incoming calls from healthcare professionals and patients with empathy and professionalism, adhering to our safety calling process. Ensure timely, informed, and professional responses to all callers. Accurately enter all referrals into the patient database.
• Resource Management: Optimise the deployment of resources throughout the shift. Promptly address any resourcing issues due to sickness or absence with appropriate contingency plans. Support the Clinical team in delivering suitable care pathways for each patient.
• Risk Management: Proactively respond to key risks within the healthcare system during your shift. Implement business continuity plans in the event of IT or equipment failures. Address any immediate non-compliance or training issues, reporting these to Team Managers.

What We Offer:

• Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
• NHS Pension: Employer contributions at 23.7%.
• Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
• Annual Bonuses: Up to 3 bonuses per year.
• Training and Development: Paid training time and ongoing development opportunities.
• NHS Discount Scheme: Various discounts available.
• Cycle to Work Scheme: Promotes a healthier commute.

Who We're Looking For:

We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion and who are eager to contribute to BrisDoc's mission.

Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous leadership experience and high customer service standards are desirable.