Job Description:

Job summary

The Old School Surgery and UWE Healthcentre Frenchay Campus, are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.

This post is a part time role to work all day Mondays, Tuesdays and Fridays. You must be available to work these days every week. This will also include very occasional Saturdays.

You will be required to work across both of our sites subject to business need.

This role will also include very occasional Saturdays.

You will be required to work across both of our sites subject to business need.

Unfortunately we do not offer UK Visa sponsorship for this role.

Due to the high number of applicants, we cannot provide individual feedback.

No recruitment agencies.

Main duties of the job:

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the post.

Overview of your organisation:

UWE Frenchay is a modern campus, with great shops and restaurants on site. We are close to Abbey wood retail park and Bristol Parkway station, with excellent transport links.

Healthy Work life balance with social 'do's' in and out of the Practice

We have an ethos of team work and support and we offer our team:

Access to our in house Wellbeing team and Mental Health First Aiders, WhatsApp groups to keep you in the 'know' and socialise, a newly refurbished break room with free fresh ground coffee from a state of the art bean to cup coffee machine, fresh fruit, snacks, chilled spring water, herbal teas etc.

Access to the NHS pension.

Cycle to Work scheme.

We love working here and we are sure you will too!

Closing Date 26th October 2025

Job Types: Part-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Sick pay
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Primary Care: 1 year (preferred)

Work Location: In person

For questions about the role, please don't hesitate to contact Teresa, HR Officer at teresa.johnson21@nhs.net.