Location: Based predominately at Pilning Surgery, with potential need to work from
Almondsbury Surgery.
Pay: £13.07 per hour
Expected hours: 18.5 per week
Monday 8am - 6pm
Tuesday 8.30am - 7pm
Open to discussion if these hours are not suitable.

Job description:
We are looking for an enthusiastic, engaging and hardworking individual to join our
friendly reception team.
We value the wellbeing of our team, and hold regular team meetings, 1-2-1 support,
training and development opportunities.

About Us:
Hanham Health is a large, forward-thinking GP practice in South Gloucestershire this
role is predominantly based at our Pilning Surgery with potential to work at
Almondsbury Surgery. We offer a high standard of service to our patients and
embrace different ways of working and new initiatives.

Core Benefits:
• 26 days of Annual Leave plus bank holidays (this will be pro-rated for part-time employees). The exact individual holiday entitlement will be shared in a
document from your manager if you are successful.
• The Green Commute Initiative
• Team Socials
• Free Tea and Coffee
• Free onsite parking
• Access to a Blue Light Card
• NHS Pension Scheme
• Professional Development opportunities
• A prioritisation on the wellbeing of our staff. For instance, Hanham Health offer
comprehensive support through initiatives such as our Employee Assistance
Programme, which provides confidential counselling and resources.

Job Summary
As part of our Reception Team, you will assist and support the practice in providing
an efficient, professional and welcoming first point of contact (both via the telephone
and face to face) to all of Hanham Health patients and visitors to the practice.

Main Duties
Telephone Support – answer and deal with patient calls.
IT – EMIS, NHS Mail, Anima - dealing with patient’s requests submitted
electronically.
Front desk – Greeting patients and consulting with members of the practice team.

Administration
Filing of patient notes and updates as necessary e.g. change of address.
Photocopy as requested.
Assist the practice with monitoring and ensuring daily tasks are completed/up to
date.
Processing post and other correspondence efficiently and promptly
Provide test results to patients.
Communicate effectively with other team members, patients, healthcare
professional and external parties, adapting where needed.
Answer and ensure all calls are answered professionally.
Registration of new patients.
Process appointment requests for today and future appointments from patients
by telephone, online and in person using our Anima system.
Please note that this job advertisement may close earlier than the stated deadline if
we identify a suitable candidate or receive a high volume of applications.

Benefits:
• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:
Monday to Friday
Work Location: In person. Based predominately at Almondsbury, with potential need
to work from Pilning
Please send an email with your CV attached to Nic Hudson
Nicola.hudson12@nhs.net