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The following resources are intended to help you navigate the 2025/26 contractual changes coming into effect on 1 October, eg patient access to non-urgent e-consultation requests throughout core hours, and the GP Connect switch on for community pharmacy read/write access.

Focus on managing patient care safely post 1 October 2025

As part of the GMS contract changes 2025/26, from 1 October 2025 practices will be contractually required to ensure that patients can access services via online consultation software, during core hours (8am–6.30pm). We advise practices to start reviewing their current workflow and triaging arrangements, to continue to manage patient care safely. GPCE’s view is that, where demand outstrips capacity, this will inevitably lead to waiting lists for routine care in some cases – especially if patients wish to see the same GP each time. GPCE believes all GP practices should prioritise safe working, ensuring patients receive care in an environment in which clinical colleagues can safely work.